Fiserv

Systems Engineer

• Lead all Unisys ClearPath MCP OS, Network, and other major software release planning and implementations
• Configure, plan and manage system hardware upgrades
• Act as a technical lead on larger projects
• Implement and maintain procedures to collect performance metrics and produce system performance and capacity reports
• Perform analyses to assess system performance and capacity
• Manage and maintain 24x7 uptime on the mainframes including client related connectivity, application and platform issues
• Research products, solutions, technologies, and apply results to create presentations and documentation
• Establish and implement auditing standards for CAS, PCI, FFIEC, and SOC assessments
• Identify system performance bottlenecks and recommend performance improvement solutions
• Collaborate with business leaders to provide support, advice, and guidance on products and technology solutions
• Apply technical expertise to support the deployment of technology architecture and the total system solution

MCP Systems Engineer

Consultant

• Support consultancy for Design, develop, implement, and maintenance of various business applications
• Includes data gathering and statistical analysis, model development and enhancements, ongoing maintenance, etc.
• Understand current business procedures, problems with those current procedures, and recommend possible solutions that use the FirstVision technology
• Feasibility assessment of client requirements against existing FirstVision functionality
• Interrogation of system possibilities that would meet client requirements, and effort assessment for same
• Determine stakeholders (clients / internal teams / vendors), and establish areas for additional stakeholder involvement
• Awareness of cost effectiveness, timeliness and priorities of each delivery
• Ability to illicit necessary detail and comprehend multiple technical wide-ranging requirements
• Anticipate post-production implications with delivery of requirements. Assess the impacts to each (multiple) stakeholder involved
• International travel may be required

Technical Consultant

• Gather and understand the business needs of First Data clients
• Ensure that the requirements are accurately documented
• Support consultancy for Design, develop, implement, and maintenance of various business applications
• Recommend possible solutions that use the FirstVision technology
• Feasibility assessment of client requirements against existing FirstVision functionality
• Determine stakeholders and establish areas for additional stakeholder involvement
• Anticipate post-production implications with delivery of requirements

Customer Support

• Provide day-to-day support for Merchant Services clients using Fiserv payment solutions.
• Serve as a primary point of contact for merchant day-to-day inquiries and own issue resolution through completion.
• Research and resolve client questions navigating Merchant Services platforms and subsystems.
• Respond to merchant issues related to interchange and chargeback compliance, billing, and more.
• Explain BAMS systems and product reporting to merchants to address questions and resolve concerns.
• Support merchants with POS and PC equipment questions and troubleshoot product and reporting issues.
• Complete routine account-related support for banking partners and investigate service requests.

Client Support Specialist

Financial Planning and Analysis

• Contact the proper party to describe the debt and solicit payment arrangements
• Work to establish rapport to overcome objections and negotiate payment of the debt
• Detail all discussions and actions in the collections system or database
• Confirm payment and finalize the call
• Ensure successful and timely completion of assigned cases
• Clearly detail issues for resolution

Financial Services Collections Associate

Analyst

• Monitor and perform complex daily reconciliations and analysis of bank data for Wire and ACH settlements, identifying and resolving discrepancies as needed.
• Work internally to process correcting entries to clients using automated tools as well as manual adjustments.
• Accurately provide daily cash projections and report funding position changes to Treasury throughout the day.
• Proactively escalate reporting and settlement issues to the appropriate team and facilitate timely resolution.
• Maintain accurate record of any reconciliation-related issues.
• Partner with process owners and management on recommendations for process optimizations.

Reconciliation Analyst

Business Operations

• Partner with internal and external sales teams to support merchant discussions, assess business requirements, and explain product capabilities throughout the sales process.
• Serve as a subject matter resource for sales teams before and during the sales cycle to help identify merchant needs, address product fit questions, and improve sales readiness.
• Analyze sales and merchant feedback to identify trends, training opportunities, and process improvements that increase sales effectiveness and merchant satisfaction.
• Troubleshoot complex merchant and product issues that cannot be resolved through standard support channels and coordinate escalation to Tier 2, Tier 3, or product teams as needed.
• Act as an escalation point for sales and merchant issues, helping determine root cause, document findings, and drive resolution across business and technical partners.
• Work directly with product owners and internal stakeholders to communicate recurring issues, unmet merchant needs, and gaps in product or process performance.
• Support process improvement efforts related to sales enablement, merchant onboarding, issue resolution, and cross-functional handoffs.
• Prepare documentation, recommendations, and trend reporting to support leadership discussions, training needs, and operational decision-making.

Senior Business Process Professional

Collections

• Responsible for the collection of unpaid consumer debt in a call center environment.
• Collect on accounts in compliance with applicable regulations and internal performance standards.
• Provide daily coverage of all accounts until payment arrangements have been made.
• Detail all discussions and actions in collections system or database.
• Complete special projects as assigned.
• Establish rapport with customers to overcome objections and successfully negotiate payment resolutions.
• Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills.
• Clearly explain account details, balances, and repayment options in a professional and compliant manner.
• Accurately document all conversations, actions, and outcomes in the collections system or database.
• Ensure timely and successful completion of assigned accounts and daily objectives.
• Identify issues requiring follow-up or escalation and clearly detail next steps for resolution.
• Maintain compliance with all federal, state, and company regulations while meeting performance expectations.

Alternative Payments Collections Associate

Product Manager

• Define and own the product vision and roadmap, managing the full lifecycle from concept through launch and optimization
• Partner cross-functionally with Engineering, UI/UX, QA, Marketing, and Sales to deliver high-quality enhancements on time
• Translate client feedback, market trends, and data into prioritized features that drive engagement and value
• Manage backlogs and sprints using Agile practices to iterate quickly and ship meaningful improvements
• Track adoption, usage, and customer satisfaction to guide roadmap and feature decisions
• Support go-to-market efforts with strong launch plans, enablement, and post-release feedback loops
• Stay current on payments, stored value, and loyalty trends, representing the product internally and with clients

Architect

• Architect, deploy, and operate Sonatype Nexus Repository and Nexus Lifecycle solutions on AWS
• Design and maintain secure, highly available, and scalable Nexus platforms aligned with the AWS Well-Architected Framework
• Integrate Nexus with AWS-based and third-party CI/CD pipelines, including CodePipeline, CodeBuild, Jenkins, and GitHub Actions
• Implement and enforce artifact governance, vulnerability management, and software supply chain security best practices across cloud-native environments
• Lead platform stabilization, modernization, and cloud migration initiatives, ensuring high reliability and performance
• Drive automation using Infrastructure as Code tools such as Terraform and CloudFormation
• Serve as a technical authority and mentor, providing guidance on DevSecOps practices, repository management, and secure software delivery
• Partner with application, security, and infrastructure teams to define standards, solve complex platform issues, and continuously improve developer experience

Principal Nexus/AWS Architect

Network Engineer

• Review and govern enterprise network security architectures
• Define and review security patterns for infrastructure services
• Lead security architecture and control reviews for perimeter and DMZ environments
• Conduct and support security assessments and architecture reviews
• Drive continuous improvement of network security standards

Cyber Network Engineer

Account Executive

• Drive demand generation and product vertical sales activities to build pipeline and achieve sales quotas and line of business objectives.
• Build and maintain relationships with senior leaders across prospective client organizations by clearly communicating the Fiserv value proposition.
• Lead multiple sales opportunities concurrently through each stage of the sales cycle, from qualification and solution alignment through negotiation and close.
• Develop new client relationship opportunities for card issuer solutions within assigned target accounts and priority financial institution segments.
• Execute pipeline management and forecasting activities with accuracy to support revenue planning and accelerate time to revenue.
• Partner with internal product, solution consulting, and leadership teams to align client requirements with solution capabilities and differentiated business outcomes.
• Monitor market activity, competitive positioning, and client priorities within the card services and financial institution landscape to inform sales strategy.

Sales Executive, Card Issuer

Software Engineer

• Lead, coach, and develop engineers across Windows, Linux, and Citrix disciplines
• Handle complex people situations including performance management, career development, conflict resolution, and personal challenges with empathy and professionalism
• Maintain sufficient technical depth across Windows, Linux, and Citrix platforms and serve as an escalation point for complex technical and operational issues
• Participate in discussions involving architecture, design, troubleshooting, and operational improvement
• Provide leadership during outages, including coordination, decision-making, and stakeholder communication
• Oversee patching, lifecycle management, vulnerability remediation, and incident/problem management
• Execute platform roadmaps and modernization initiatives aligned with enterprise strategy
• Identify opportunities for automation, efficiency improvements, and reduction of technical debt

Manager – OS and Citrix Engineering

Sales

• Identify and penetrate Tier-1 enterprise accounts within the fintech and technology verticals, establishing deep-rooted relationships with C-suite stakeholders.
• Lead high-stakes, multi-disciplinary deals that integrate diverse product suites—including Embedded Finance, Card Services, Merchant Services, Network Services, Stablecoins, and Deposit Solutions.
• Navigate and mobilize internal cross-functional teams (Product, Legal, Risk, and Engineering) to architect bespoke solutions that address complex client pain points.
• Accountable for meeting and exceeding annual revenue targets, focusing on high-margin, scalable enterprise contracts.
• Serve as a subject matter expert on the evolving fintech landscape, representing the organization at industry events and within executive-level forums.

VP, Enterprise Sales – Fintech, Merchant Services

• Manage and maintain Broadcom NetOps Performance Management and associated components
• Design and implement automation scripts and workflows for network monitoring tasks
• Develop custom integrations and dashboards using APIs
• Install, configure, and troubleshoot Linux servers hosting NetOps components
• Ensure system security, performance optimization, and patching validation
• Monitor network devices (routers, switches, firewalls, etc.) and analyze alerts & performance metrics to ensure uptime and reliability
• Create and maintain health check dashboards for network performance
• Work with cross-functional teams to integrate NetOps with other observability platforms

MCP Systems Engineer

Technical Consultant

Technical Consultant

Client Support Specialist

Financial Services Collections Associate

Reconciliation Analyst

Senior Business Process Professional

Alternative Payments Collections Associate

Product Manager

Principal Nexus/AWS Architect

Cyber Network Engineer

Sales Executive, Card Issuer

Manager – OS and Citrix Engineering

VP, Enterprise Sales – Fintech, Merchant Services

NetOps Developer