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Fiserv

Financial Services Collections Associate

Fiserv

. Contact the proper party to describe the debt and solicit payment arrangements .

Posted 4/21/2026full-timeCoral Springs • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Contact the proper party to describe the debt and solicit payment arrangements
  • Work to establish rapport to overcome objections and negotiate payment of the debt
  • Detail all discussions and actions in the collections system or database
  • Confirm payment and finalize the call
  • Ensure successful and timely completion of assigned cases
  • Clearly detail issues for resolution

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Minimum 6 months collections and/or customer service experience
  • Prior experience working in call center environment
  • Knowledge of collections regulations including the Fair Debt Collection Practices Act
  • Prior skip tracing experience

Benefits

Comp & perks
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections experiencecustomer service experienceskip tracing experienceknowledge of collections regulations
Soft Skills
rapport buildingnegotiationcommunicationproblem resolution
Certifications
High School Diploma