Financial Services Collections Associate

Fiserv

Financial Services Collections Associate at Fiserv responsible for debt collection and payment arrangements. Engaging with clients to negotiate and resolve payment issues within compliance.

Posted 4/21/2026full-timeCoral Springs • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Contact the proper party to describe the debt and solicit payment arrangements
Work to establish rapport to overcome objections and negotiate payment of the debt
Detail all discussions and actions in the collections system or database
Confirm payment and finalize the call
Ensure successful and timely completion of assigned cases
Clearly detail issues for resolution

Requirements

What you’ll need

High School Diploma or equivalent
Minimum 6 months collections and/or customer service experience
Prior experience working in call center environment
Knowledge of collections regulations including the Fair Debt Collection Practices Act
Prior skip tracing experience

Benefits

Comp & perks

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections experiencecustomer service experienceskip tracing experienceknowledge of collections regulations

Soft Skills

rapport buildingnegotiationcommunicationproblem resolution

Certifications

High School Diploma