Client Support Specialist

Fiserv

. Provide day-to-day support for Merchant Services clients using Fiserv payment solutions.

Posted 4/21/2026full-timeLiberty Lake • Florida, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $34,800 - $50,600 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day support for Merchant Services clients using Fiserv payment solutions.
Serve as a primary point of contact for merchant day-to-day inquiries and own issue resolution through completion.
Research and resolve client questions navigating Merchant Services platforms and subsystems.
Respond to merchant issues related to interchange and chargeback compliance, billing, and more.
Explain BAMS systems and product reporting to merchants to address questions and resolve concerns.
Support merchants with POS and PC equipment questions and troubleshoot product and reporting issues.
Complete routine account-related support for banking partners and investigate service requests.

Requirements

What you’ll need

2+ years of experience in a contact center, client support, customer service, or Merchant Services environment handling client inquiries and issue resolution.
2+ years of experience using call center policies and procedures to manage service interactions across phone, email, and chat channels.
Experience using computer-based systems to research account activity, document case details, and resolve merchant support issues across multiple platforms.
Ability to explain billing, reporting, payment, and product information to clients and train users on back-office tools as applicable.
High school diploma or equivalent, or equivalent combination of education, related experience and/or military experience.
Experience supporting Merchant Services, payment processing, or acquiring clients would be great to have.
Experience with TSYS, BAMS, or similar payment platform applications would be great to have.
Experience supporting interchange, chargebacks, funding, or batch reporting inquiries would be great to have.
Experience supporting POS or PC equipment in a client-facing environment would be great to have.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment processingissue resolutionbillingreportinginterchange compliancechargeback complianceaccount activity researchPOS equipment supportPC equipment supportback-office tools training

Soft Skills

client supportcustomer servicecommunicationproblem-solvinginquiry handlingtrainingresearchdocumentationmultitaskingattention to detail