FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Responsible for the collection of unpaid consumer debt in a call center environment.
- Collect on accounts in compliance with applicable regulations and internal performance standards.
- Provide daily coverage of all accounts until payment arrangements have been made.
- Detail all discussions and actions in collections system or database.
- Complete special projects as assigned.
- Establish rapport with customers to overcome objections and successfully negotiate payment resolutions.
- Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills.
- Clearly explain account details, balances, and repayment options in a professional and compliant manner.
- Accurately document all conversations, actions, and outcomes in the collections system or database.
- Ensure timely and successful completion of assigned accounts and daily objectives.
- Identify issues requiring follow-up or escalation and clearly detail next steps for resolution.
- Maintain compliance with all federal, state, and company regulations while meeting performance expectations.
Requirements
What you’ll need- High school graduate/GED
- Minimum of 1-year collections and/or customer service experience.
- Prior experience working in a call center.
- Commercial Collections (B2B) experience
- Knowledge of applicable regulations
- Demonstrated skip tracing skills and ability
Benefits
Comp & perks- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsskip tracingnegotiationproblem-solvingdocumentation
Soft Skills
communicationdecision-makingrapport buildingcustomer service
Certifications
High school graduateGED