Firecrawl

Support Engineer

• Act as the first line of technical support, responding to customer-reported problems across our various channels
• Diagnose API errors, workflow failures, authentication problems, rate-limit issues, and unexpected behavior—working closely with Engineering when deeper investigation is needed
• Recreate reported issues, provide clear reproduction steps, and escalate validated bugs to the engineering team with full technical context
• Help customers resolve integration challenges quickly so they can continue building with minimal downtime
• Review user workflows or integration plans and offer suggestions to improve reliability, performance, and maintainability
• Explain Firecrawl APIs, best practices, architecture patterns, and performance considerations in a way that makes sense for each customer’s skill level and stack
• Write troubleshooting guides, FAQs, examples, code snippets, and internal runbooks that help customers find answers faster
• Identify confusing or incomplete areas in Firecrawl’s docs and make updates to help reduce future support load.
• Turn common support issues into clear, reusable solutions for both internal teams and customers
• Identify recurring bugs, common configuration errors, and customer pain points that should be addressed in the product or documentation
• Provide feedback grounded in real-world customer issues to influence prioritization of bug fixes, API improvements, and usability enhancements

Chief of Staff

• Role Mandate: The Head of Marketing is the current bottleneck for all execution. Your primary objective is to solve this by designing, building, and running a scalable marketing operations system. You will own execution, project management, and the management of all marketing resources (in-house and freelance) to meet aggressive content velocity and growth targets.
• Core Responsibilities:
• System Design & Implementation: Build and manage our marketing tech stack and workflows (e.g., in Asana, Notion). Create the brief templates, content calendars, and processes for all marketing channels.
• Execution & Project Management: Own the marketing calendar. Drive all projects from briefing to completion, ensuring deadlines and quality standards are met for SEO, social media, video, and partnerships.
• Team & Resource Management: Hire, onboard, and directly manage freelancers, agencies, and future in-house hires (starting with a SEO Manager).
• Cross-Functional Project Management: Serve as the project manager for marketing-related engineering tasks, coordinating with our technical team to produce case studies and examples.
• Performance Measurement & Reporting: Create and maintain a dashboard to track key operational metrics (e.g., content velocity, time-to-publish) and channel performance.
• Requirements:
• 3-5+ years in a marketing operations or growth marketing role.
• Required: Experience at an early-stage (Seed-Series B) B2B SaaS or developer-focused company.
• Demonstrated experience building marketing systems, processes, and workflows from scratch.
• Proven experience hiring and managing freelancers, agencies, and/or direct reports to a high standard of quality.
• High-agency and process-oriented mindset; you are a proactive problem-solver who defaults to building a system as the solution.
• Excellent written communication and organizational skills suited for a remote-first environment.
• Bonus Qualifications:
• Experience marketing to developers.
• Direct experience scaling an SEO/content program.
• Familiarity with the AI/LLM ecosystem.
• What it means to join Firecrawl
• High Leverage — Touch every part of our go-to-market motion
• Autonomy — Own your projects end-to-end with minimal oversight
• Remote-First Culture — Work from anywhere in U.S. time zones
• Growth Opportunity — Your role evolves as we scale—specialize or stay broad
• Creative Freedom — If you think it'll work, we'll let you try it
• Benefits & Perks
• Full coverage, no red tape — Medical, dental, and vision plans
• Parental leave — 12 weeks fully paid
• Take a break (seriously) — Unlimited PTO, minimum of 3 weeks off
• Gear up — Get the tools you need to do your best work
• Wellness stipend — For gym, therapy, or whatever keeps you balanced
• SF HQ perks — Snacks, drinks, lunches when you're in the office
• Pet insurance — Because fur babies are family too
• Team offsites — Quarterly gatherings to sync and strategize
• Sabbatical — 3 paid months off after 4 years
• Interview Process

Support Engineer

Chief of Staff, Marketing