Product Researcher

Firecrawl

Product Researcher identifying key insights through customer discovery for a rapidly growing web data infrastructure company. Collaborating with technical teams and shaping product development based on user feedback.

Posted 6/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $230,000 per yearWebsite

About the role

Key responsibilities & impact

Talk to customers constantly — running 15-25 customer conversations a week — discovery calls, user interviews, onboarding sessions, churn conversations
Find the insights that change priorities by synthesizing customer feedback into actionable product recommendations
Own customer discovery for new product surfaces — mapping landscape and validating product direction
Be the voice of the customer in all product conversations, ensuring user context drives decisions
Close the feedback loop after shipping products based on customer research
Create content from customer conversations that assists marketing and product positioning

Requirements

What you’ll need

3+ years in product research, customer discovery, technical PM, or founder-level product work — with demonstrated results
US Citizenship/Visa required
Ex-founder energy
Genuinely technical
Exceptional communicator
Executor, not theorist
Comfortable with ambiguity.

Benefits

Comp & perks

Salary that makes sense — $160,000–$230,000/year, based on impact, not tenure
Own a piece — Up to 0.15% equity in what you're helping build
Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
Parental leave — 12 weeks fully paid, for moms and dads
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new
Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan — Retirement might be a ways off, but future-you will thank you
Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
Pet insurance — Because fur babies are family too
SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
E-Bike transportation — A loaner electric bike to get you around the city, on us

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Soft Skills

Exceptional CommunicatorExecutor

Certifications

US Citizenship/Visa