Growth Engineer, Support Engineering

Firecrawl

Full-stack engineer developing internal tools and AI-assisted workflows for Firecrawl's support teams. Building solutions to enhance customer engagement and streamline support as the company scales.

Posted 7/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $205,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building internal tools and automations that enhance support efficiency and scalability, with a focus on leveraging engineering solutions to prevent recurring issues. Proficient in full-stack development, particularly in creating systems that improve developer experience and support workflows.

Highest-signal resume keywords

Full-Stack EngineeringInternal Tools DevelopmentAutomation ImplementationAI-Assisted Support WorkflowsExperience with LLMs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Full-Stack DevelopmentInternal ToolsAutomationsDeveloper-Facing SystemsProduct ImprovementsDX ImprovementsPrompt EngineeringInference Pipelines

Soft Skills

Problem SolvingFast IterationCollaboration

Industry Keywords

Support WorkflowsTriageIssue ResolutionEngineering Solutions

About the role

Key responsibilities & impact

Build the internal tools and automations that make support fast, accurate, and scalable
Ship AI-assisted support workflows that deflect, triage, and resolve issues faster
Fix problems at the source: ship product and DX improvements that stop tickets before they happen
Turn recurring support pain into engineering solutions the whole team relies on
Work close to real developer problems and close the loop between support and product

Requirements

What you’ll need

4+ years as a full-stack engineer, ideally building internal tools, automations, or developer-facing systems
You're a strong full-stack engineer who likes building tools other people depend on
You've built internal tools, automations, or developer-facing systems that got used every day
You think about leverage: how one system can save a team hundreds of hours
Bonus for experience building with LLMs in production (prompt engineering, tool use, inference pipelines) or with support/DX tooling
You move fast and close the loop - you'd rather ship, measure, and iterate than perfect on paper
Must already be authorized to work in the US or our eligible remote-hire regions.

Benefits

Comp & perks

Salary that makes sense — $205,000–$250,000/year, based on impact, not tenure
Own a piece — Up to 0.05% equity in what you're helping build
Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
Parental leave — 12 weeks fully paid, for all parents
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new
Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids)
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan — Retirement might be a ways off, but future-you will thank you
Pre-tax benefits — Access to FSAs and commuter benefits (US-only)
Pet insurance — Because fur babies are family too
SF HQ perks: Snacks, drinks, team lunches, intense ping pong, and peak startup energy
E-Bike transportation: A loaner electric bike to get you around the city, on us