Finastra

Project Manager

• Lead full lifecycle implementation of core banking solutions
• Deliver complex banking transformation projects in the Angolan market
• Define project scope, timelines, and success metrics
• Act as the primary point of contact for customer engagements
• Coordinate internal teams, partners, and vendors
• Manage data migration, integration, and deployment activities
• Monitor project performance and provide clear progress reporting
• Identify and mitigate risks while ensuring compliance
• Support business development and contribute to proposals

Professional Services Project Manager – Core Banking

Program Manager

• Partner with Product and Technology teams to support the redesign and optimisation of end to end customer journey in line with modernisation goals.
• Contribute to the rewrite and enhancement of the modernised customer journey, ensuring alignment with future state product capabilities and customer needs.
• Work with the COO services and support functions to ensure customers are operationally and experientially ready for migration and upgrade activities.
• Develop the new modernised frameworks, playbooks, and guidance to support a consistent customer onboarding and transition experience.
• Support the execution of the COO led transformation program by coordinating cross functional activities across Product, Technology, Sales and Operations.
• Track milestones, manage dependencies, and ensure timely delivery of key initiatives.
• Prepare and deliver regular updates, insights, and recommendations to the COO leadership team.
• Maintain governance structures, dashboards, KPIs, and reporting frameworks to enable transparency and decision-making.
• Assess the current landscape of customer facing documentation, support materials, and service content to identify gaps, duplication, and inconsistencies.
• Support the design of future state documentation strategies, workflows, governance models, and standards.
• Drive execution and usage of documentation improvements, including restructuring, content updates, and migration of materials.
• Ensure all materials are clear, accessible, and aligned to the evolving customer journey in partnership with the marketing team.
• Build and maintain playbooks, repositories, templates, and taxonomies to ensure consistency and scalability across the Services and Support teams.
• Establish and document repeatable processes to improve efficiency and reduce operational friction.
• Enable Services, Success, and Support teams with high quality consistent narratives, product summaries, and customer facing content.
• Ensure transformation artefacts are well organised, current, and easily accessible.

Customer Journey Transformation Program Manager

Product Designer

• Design, develop, and maintain interactive and visually compelling Power BI dashboards and reports to support business decision-making.
• Collaborate with business analysts, data engineers, and stakeholders to gather reporting requirements and translate them into effective data visualizations.
• Develop reports that track and analyze key banking and financial KPIs such as customer acquisition, loan performance, risk metrics, and operational efficiency.
• Optimize report performance and usability by applying best practices in data modeling, DAX, and Power Query.
• Ensure consistency in design, branding, and user experience across all reporting assets.
• Implement row-level security and data access controls to ensure compliance with data governance and privacy standards.
• Conduct user training and provide documentation to support adoption and self-service analytics.
• Continuously improve reporting solutions based on user feedback and evolving business needs.
• Participate in Agile development cycles, contributing to sprint planning, reviews, and retrospectives.

Senior Reporting/UX Developer

Account Executive

• As a Junior Sales Executive, you will be part of the Sales organization.
• Play a role in generating revenue by selling software solutions and services to new prospects and/or existing clients.
• Create and manage a strategic territory plan to ensure a substantive sales opportunity pipeline.
• Develop prospects through individual efforts, promoting and selling solutions to new or existing clients at all levels, especially the senior executive level.
• Lead the acquisition of new clients and focus on closing direct sales of products and/or services.
• Responsible for account management of customers through key stages of their journey, from acquisition to long-term satisfaction.

Junior Sales Executive – APAC

Database Administrator

• Install, configure, and manage databases in live environments.
• Fine-tune database performance to ensure optimal operation and efficiency.
• Continuously monitor database health and performance, identifying and resolving issues proactively.
• Deploy and manage Linux Azure Virtual Machines and PaaS services using DevOps pipelines.
• Install and configure new releases, service packs, patches, and hot-fixes for Core Banking Solutions.
• Investigate and troubleshoot technical issues and incidents in live or implementation client environments.
• Participate in periodic service reviews, providing updates and recommendations for improvements.
• Create, review, and update knowledge-based articles in the Application Operations repository.
• Collect and evaluate database performance metrics, providing feedback to Product & QA teams.
• Work closely with Universal Banking business units to enhance monitoring practices and service improvements.

Senior Database Administrator

Support Engineer

• Provide expert-level functional and technical support for Payments platforms, with emphasis on NACHA / ACH processing and FGPP flows
• Own complex and high-severity customer issues across the full support lifecycle, including investigation, resolution, validation, and customer communication
• Act as a senior escalation point for issues impacting customer operations and business continuity
• Analyze and troubleshoot NACHA file creation, validation, settlement, returns, and exceptions
• Understand the operational and compliance impact of payments issues and support customers accordingly
• Drive improvements in First Contact Resolution (FCR) and Mean Time to Resolution (MTTR) through accurate triage and strong root cause analysis
• Identify repeat issues and collaborate with Product and Engineering teams on permanent fixes
• Create and maintain high-quality Knowledge Articles (KAs) for repeat issues, known errors, and standard operating procedures
• Support self-service and case deflection initiatives by ensuring knowledge is clear, reusable, and consistently applied
• Provide guidance and mentoring to less-senior engineers, enabling independent resolution and skill development
• Partner with Product, Engineering, Infrastructure, and Release teams to diagnose defects, validate fixes, and support deployments
• Support disaster recovery exercises, upgrades, and change events, including testing and post-change validation.

Expert ACH Support Engineer

• Play a critical role in expanding and retaining business within a portfolio of existing Bank, Credit Union, and Financial Institution clients.
• Drive renewals with added value and uncover/close new revenue through strategic cross-selling and up-selling of Finastra’s Lending and Mortgage Solutions, including LaserPro and Mortgagebot.
• Build strong executive relationships and deeply understand each client’s business goals and operational landscape.
• Act as a trusted advisor—aligning our technology solutions to deliver measurable impact.
• Exceed client expectations, achieve revenue growth targets, and become a catalyst for innovation and transformation within your accounts.
• Cultivate and maintain strategic relationships with key stakeholders across a defined set of existing customer accounts.
• Lead the renewal process while identifying and closing opportunities to expand Finastra’s footprint through additional product offerings.
• Develop tailored account strategies that align Finastra’s solutions with each client’s business goals and industry challenges.
• Collaborate closely with internal teams including Solution Consulting, Value Engineering, and Client Services to deliver value-driven proposals.
• Serve as the escalation point for client issues, driving resolution while maintaining high customer satisfaction.
• Conduct regular business reviews and strategic planning sessions with clients to ensure continued alignment and value delivery.
• Maintain accurate and up-to-date sales pipeline data and account plans in Salesforce to support forecasting and performance tracking.
• Meet or exceed assigned sales targets, consistently delivering against revenue and growth objectives.
• Stay current on Finastra’s offerings, industry trends, and competitive landscape to effectively position our value proposition.
• Champion a customer-first mindset while driving adoption and utilization of Finastra’s broader solution portfolio.

Account Executive – West Region

Product Specialist

• Troubleshoot and solve issues in production as the client's technical focal point for the client's FGPP.
• Manage escalations from L2 for complex and advanced issues.
• Analyze traces and provide immediate workarounds.
• Perform complex configurations to provide solutions.
• Review payment processing flow and compare it with errors to pinpoint issues.
• Participate in customer calls as needed to assist L2s and provide guidance.

SME, GPP Product Specialist

Solutions Engineer

• Act as the solution consulting lead for Finastra’s Universal Banking solutions, providing expert functional and technical presales support to prospective clients and existing customers.
• Lead and shape large, complex, and strategic sales opportunities, designing integrated solutions that leverage multiple components across the Finastra portfolio.
• Serve as a subject matter expert on Finastra Universal Core Banking solutions, clearly articulating value propositions at both solution and component levels.
• Advise clients and internal stakeholders on end‑to‑end solution architecture, technology requirements, and industry best practices.
• Facilitate customer understanding through presentations, demonstrations, workshops, benchmarks, and proof‑of‑concept activities throughout the sales lifecycle.
• Conduct discovery sessions to assess client needs, build credibility with senior stakeholders, and position Finastra solutions effectively to optimize deal outcomes.
• Create and own solution design documentation, including architecture diagrams, data flows, application components, and functional content for RFI/RFP responses.
• Lead opportunity bid management, owning the end‑to‑end solution proposal and coordinating internal teams to deliver high‑quality, competitive submissions.
• Collaborate closely with sales, marketing, product management, implementation, and support teams to ensure alignment and deliver winning solutions.
• Identify opportunities to cross‑sell and upsell additional Finastra solutions to both new and existing customers.
• Mentor and advise sales teams on business and technology best practices to ensure consistent, world‑class solution delivery.

Senior Solutions Consultant

Cloud Engineer

• Manage a cross-functional team focused on the technical delivery of data solutions
• Execute strategy aligned to business objectives
• Own end-to-end delivery of critical programs, products, and technologies
• Provide technical and data leadership, guiding architectural decisions
• Establish and evolve operating standards and agile methodologies
• Solve technical and operational challenges
• Build and develop high-performing global teams
• Collaborate closely with cross-functional partners and influence senior stakeholders

Director, Cloud Infrastructure & Platform Engineering

• This role will develop and execute account strategies to drive client retention and growth within US Payments accounts and/or territory.
• As the strategic point of contact in selling Finastra solutions, it will require coordinating the involvement of internal stakeholders, including senior management, in order to meet account performance objectives and client expectations.
• Establish a joint strategy and plan for the named accounts to drive the continued investment and expansion of existing Finastra products and the identification of new opportunities for growth across Finastra products and solutions.
• Build strong and positive relationships with clients at various levels including executives across business and IT domains maintaining regular touch points.
• Lead and collaborate the extended Finastra team for account planning, new project opportunities and to ensure business objectives and customer expectations are met.
• Establish and maintain a deep understanding of the client operating environment, their business objectives, strategic initiatives, key stakeholders and influencers in the relevant business domains.
• Identify new sales opportunities and build a pipeline for Finastra products and services, engage and support of internal stakeholders such as Solution Consultants and/or Sales Executives to advance the sales pursuit to close.
• Act as a point of escalation for client resolution on issues.
• Ensure client challenges are resolved in a timely and professional manner and comply with agreed upon Service Level Agreements.
• Establish regular business update meetings with appropriate client personnel to provide visibility to Finastra products and solutions and align to client initiatives.
• Ensure and maintain sales forecasting data in sales reporting system to allow for opportunity management and reporting.
• Close business to meet forecast commitments and sales quotas.
• Maintain well documented knowledge about clients’ businesses via Account Plans and in sales tracking system.
• Provide monthly sales status updates.
• Stay abreast of current industry trends, competitors, and current/new company products and services.

Senior Account Executive

• Support Finastra’s sales force by navigating the customer journey through exceptional thought leadership and hands-on product know-how in the Payments space.
• Proactively engage with the sales teams, customers, partners and prospects to drive business opportunities in the region.