Finastra

SDET

• Create and execute product test plans to ensure software products meet design specifications and quality standards.
• Assist the Development team with process improvements to enhance product quality.
• UI test automation using a standard framework (nice to have: Squish / Selenium / Robot Framework)
• Utilize test frameworks, create test plans, and implement test cases
• Maintain and develop the testing platform based on Jenkins/Python
• Perform tests against builds and test procedures
• Write and execute performance test cases, compute KPIs and statistics, and report results
• Maintain product versions, third-party components, and OS across different deployments (on-prem, Docker, Kubernetes) for internal and team use
• Use AI tools in day-to-day activities and scripting

QA Automation Engineer

Financial Planning and Analysis

• Lead the development and maintenance of comprehensive financial models to support budgeting, forecasting, and strategic planning processes
• Lead planning and forecasting process, interfacing with 20+ stakeholders
• Manage the long-range planning processes for corporate finance including supported business partners, working cross-functionally to support financial targets
• Develop real-time views of financial performance and associated variance analysis to compare against plans
• Analyze financial data and key performance indicators (KPIs) to identify trends, variances, and opportunities for improvement, providing actionable insights to senior management
• Conduct deep dives into various metrics and business drivers (revenue, people costs, non-people costs)
• Prepare and present clear, concise, and insightful financial reports and presentations for the Executive Leadership Team, synthesizing business performance and communicating risks/opportunities clearly
• Collaborate with other departments to build integrated reporting
• Champion continuous improvement in financial processes, systems, and reporting
• Instill financial rigor, operational discipline and accountability across the business units

Senior FP&A Manager

Engineer

• Responsible for the build, maintenance, and execution of the Lending specific Technology DR Plans (DRPs).
• Ensure Finastra technology continues business critical services during emergencies.
• Work collaboratively with management, project management and technical staff to guide the creation (architecture), deployment, and testing of required DR systems and plans.

Senior Disaster Recovery Engineer

Client Services Representative

• Provide excellent customer service by responding to various requests, issues, and inquiries from clients, ensuring that they can use the product effectively and efficiently according to their needs.
• Demonstrate strong technical skills and knowledge by understanding and replicating the reported issues in the Client and Finastra environments, performing in-depth technical investigations with root cause analysis, and offering adequate solutions where possible or detailed analysis to the stakeholder teams, with minimal assistance.
• Ensure timely and clear communication with the clients by updating them on the progress and status of the issue resolution, tracking and following up on the issues sent to other departments, and participating in client meetings and WebEx sessions as needed, focusing on the client's satisfaction and product quality.
• Validate the fixed defects thoroughly by testing the described scenarios and confirming that they are resolved.
• Escalate the issues with the Team Leader and/or Manager when needed, providing relevant information and analysis.
• Ability to document in detail in all interactions, troubleshooting, testing and research case ticketing system visible to clients.
• Create knowledge base articles or other technical documents to drive self service solutioning for clients via client portal.
• Provide feedback and suggestions for product improvement and enhancement, based on the experience with the customer issues and the product knowledge acquired.
• Collaborate and communicate effectively with the team members and other internal stakeholders, sharing knowledge, best practices and relevant information, and supporting each other to achieve the team and organizational goals.

Senior Client Services Specialist

AI Engineer

• Design and develop AI agents for task automation, decision-making, and workflow orchestration
• Build RAG (Retrieval-Augmented Generation) systems using vector databases and semantic search
• Implement text-to-SQL solutions to enable natural language database querying
• Develop LLM-powered applications for summarization, content generation, data extraction, and conversational AI
• Apply prompt engineering and context engineering techniques to optimize LLM performance
• Build and maintain AI workflows and pipelines using LangChain, LangGraph, or CrewAI
• Deploy and manage LLM solutions on Azure OpenAI, AWS Bedrock, or similar cloud platforms
• Implement observability and monitoring for AI systems to track performance, costs, and reliability
• Automate model deployment and orchestration using CI/CD pipelines
• Participate in daily stand-ups, sprint planning, and retrospectives in an Agile/Scrum environment
• Use GitHub for version control and collaborate through pull requests and code reviews
• Build and maintain GitHub Actions workflows for automated testing and deployment
• Work closely with stakeholders to translate business requirements into AI solutions
• Document AI architectures, prompt strategies, and system designs for team knowledge sharing

Risk

• Oversee the daily BAU operations of Finastra’s current and future data management solutions, ensuring data classification, retention, and destruction practices align with internal policies, standards, global regulatory requirements and best practices.
• Work closely with corporate and product Data Owners, Stewards, and Custodians to ensure all data classification, retention, and destruction is executed in accordance with Finastra’s data management standards.
• Support the delivery of projects as part of a comprehensive program to catalog the entire global data landscape – both corporate and customer data.
• Ensure Finastra's data management and governance platform has a current, complete, and accurate list of assigned Data Owners, Stewards, and Custodians.
• Manage data ownership roles & responsibilities attestation process, which ensures all listed Data Owners, Stewards, and Custodians affirm their understanding of assigned data roles and responsibilities.
• Assist in executing Finastra’s annual data classification attestation intake process to validate and ensure the completeness, accuracy, and quality of metadata across all records.
• Support the development and deployment of data governance frameworks, including compliance, security, and data quality rules, as well as scorecards and monitoring dashboards.
• Assist in gathering Multi-Factor Authentication and encryption evidence to validate protections for data in transit and at rest during the organization’s data classification intake process.
• Collect corporate and product data models and dictionaries to maintain compliance with Finastra policies, standards, and industry best practices.
• Assist with the implementation of a unified compliance automation platform that will service regulatory requirements and requests across 130+ countries.
• Support the adoption of platforms for data access control and monitoring, data quality, data lineage, data enablement throughout Finastra.
• Work with Data Governance Lead and Finastra’s Global Data Office to operationalize the Enterprise Data Governance Policy and associated standards across Finastra.
• Assist in defining and monitoring key performance indicators to assess the overall maturity of the data governance function, with particular focus on metrics related to data quality, data literacy, and usability.
• Assist with the delivery of various enterprise-wide data management communication strategies, business and technology education sessions, while maintaining the Enterprise Data Management Intranet site.
• Help Data Governance Lead drive compliance with the Enterprise Data Management Policy by promoting adherence to Enterprise Data Management Standards and SOPs.
• Prepare quarterly Enterprise Data Governance Council, monthly working group, and other data governance presentation materials.
• Help the Data Governance Lead update and create SOPs.

Data Governance Analyst

Consultant

• Act as the primary point of contact for interface implementation between clients, vendors, and internal product teams to ensure seamless communication and project execution.
• Deliver comprehensive software training sessions to clients, ensuring that all users can effectively utilize our products.
• Diagnose and resolve connection issues and other technical problems that may arise during the implementation and use of our software.
• Gather and analyze client feedback to advocate for product enhancements and process improvements.

Technical Consultant

Learning and Development

• Conduct engaging and effective training sessions for clients on Lending Services products, covering: System configuration and administrative setup and End-user workflows and functionality.
• Collaborate closely with clients to understand their business needs and tailor training accordingly.
• Provide consultative support to help clients optimize product usage and integrate solutions into their existing processes.
• Develop and maintain training materials, user guides, and documentation.
• Assist in onboarding new clients and support change management initiatives.
• Serve as a subject matter expert on Lending Services products and stay current on product updates and industry trends.
• Gather client feedback and relay insights to internal teams for continuous product and service improvement.

Training Specialist

Customer Support

• Provide excellent customer service by responding to various requests, issues, and inquiries from clients.
• Demonstrate strong technical skills and knowledge by understanding and replicating the reported issues in the Client and Finastra environments.
• Ensure timely and clear communication with the clients by updating them on the progress and status of the issue resolution.
• Validate the fixed defects thoroughly by testing the described scenarios and confirming that they are resolved.
• Escalate the issues with the Team Leader and/or Manager when needed.
• Ability to document in detail in all interactions, troubleshooting, testing and research case ticketing system.
• Create knowledge base articles or other technical documents to drive self service solutioning for clients.
• Provide feedback and suggestions for product improvement and enhancement.

Technical Engineer, Customer Support

Project Manager

• Leads and drives the development of the project intake process including developing scope, schedule and cost
• Defines the goals and objectives of specific project and defines individual team member’s roles and responsibilities for the duration of the project
• Manages multiple mid to large scale projects ensuring that they will complete on time and within budget and that the solution aligns with/meets the business objective
• Manages the daily/weekly project team assignments and monitors progress against the work plan to assure that objectives are met within the prescribed time, cost, and quality measures.
• Identification and impact analysis of potential project changes and facilitation of change control board to approve or disapprove said changes.
• Meets financial objectives by forecasting requirements; preparing a project budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Continual identification, qualification and tracking of risks, defining mitigation and contingency plans, assigning appropriate resources, and constantly communicating status.
• Responsible for identification of resource requirements and proper communication of those requirements in a timely manner to ensure the project is properly staffed with the skilled resources required.
• Responsible for identifying internal and external stakeholders, understanding their communication requirements and fulfilling those requirements.
• Responsible for the smooth transition through each phase of the Project and proper communication between the various responsible groups setting clear expectations and holding individuals accountable for their responsibilities on the program and within the various projects
• Serve as the primary interface with stakeholders and the project sponsor to ensure objectives and customer-focused requirements are defined and aligned with company directions.
• Educates team members in project management principles, methods, processes and tools.
• Keeps up-to-date and educated in skills related to all project management and ensures this information is disseminated throughout the process.
• Responsible for ensuring the project team utilizes IT defined tools and standards, processes and procedures

Product Manager

• Gain a deep understanding of the customer experience, identify and fill product gaps, generate new ideas that grow market share, and drive growth.
• Monitor and respond to regulatory and industry changes.
• Manage the entire product lifecycle from strategic planning through go-to-market.
• Provide consultative services to streamline business processes using Finastra products.
• Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis.
• Serves as the key contact for product questions and new product ideas which surface from customers, sales, or market research.
• Identifies and analyzes critical issues related to the product design and promotion of the product(s).
• Translates product strategy into recommendations and feature definition to address market opportunities.
• Provides overall direction for product enhancements and general product development requirements.
• Works with product marketing department to develop effective communication activities and programs including product positioning and collateral development.
• Lead product focus groups.
• Lead user conference sessions and general industry topics.
• Develop and implement methods and procedures for monitoring projects such as preparation of records of expenditures and research findings, progress reports and staff conferences, in order to inform management of current project status.
• Manages the resolution of escalated customer problems.
• Escalates problems and issues to other departments when needed.
• Develops proper and thorough documentation (internal and external) describing enhancements as appropriate.
• Identifies continuous improvement opportunities for Product Management processes.
• Vendor Management including maintaining a directory of vendors with contact information and other pertinent data as well as analyzing potential future partner relationships.

Lead Product Manager – Core Banking

• Establish mechanisms for gathering feedback from project teams to identify areas for improvement.
• Engage and collaborate with cross-functional teams in improvement initiatives.
• Work in alignment with senior leadership to build a culture of continuous improvement, optimizing project management processes and improving efficiency and effectiveness.
• Prioritize and formulate necessary initiatives that provide the most value to the business.
• Analyze project data to identify trends, issues, and opportunities for improvement.
• Conduct benchmarking against industry standards to identify areas for improvement.
• Work with Functional Leads on topics related to project management and organizational efficiency.
• Engage and participate in meetings with teams to discuss performance, opportunities, feedback and any mitigation plans required at the initiative level.
• Provide guidance, training and coaching to Functional Leads on project performance.
• Influence and motivate teams to achieve project success.
• Identify skill gaps and dependencies and make recommendations to address them.

Lead Project Manager

Account Executive

• Develop and execute account strategies to drive client retention and growth within a defined portfolio of accounts and/or territory.
• Establish trusted, professional relationships with key leaders in the assigned accounts.
• Build strong and positive relationships with clients at various levels including executives across business and IT domains maintaining regular touch points.
• Lead and collaborate the extended Finastra team for account planning, new project opportunities and to ensure business objectives and customer expectations are met.
• Establish and maintain a deep understanding of the client operating environment, their business objectives, strategic initiatives, key stakeholders and influencers in the relevant business domains.
• Identify new sales opportunities and build a pipeline for Finastra products and services.
• Act as a point of escalation for client resolution on issues.
• Ensure client challenges are resolved in a timely and professional manner and comply with agreed upon Service Level Agreements.
• Establish regular business update meetings with appropriate client personnel to provide visibility to Finastra products and solutions.
• Provide monthly sales status updates.

QA Automation Engineer

Senior FP&A Manager

Senior Disaster Recovery Engineer

Senior Client Services Specialist

AI Engineer

Data Governance Analyst

AI Engineer

Senior Client Services Specialist

Technical Consultant

Training Specialist

Technical Engineer, Customer Support

Project Manager

Lead Product Manager – Core Banking

Senior Client Services Specialist

Lead Project Manager

Senior Sales Executive