Finastra

Artificial Intelligence

• Develop, implement, and maintain a comprehensive enterprise AI governance framework covering ethics, legal compliance, model lifecycle oversight, transparency, accountability, and use‑case approval.
• Translate regulatory requirements (e.g., EU AI Act, U.S. AI policy, ISO/IEC 42001, NIST AI RMF) into operational internal standards and controls.
• Oversee policy development for responsible AI use, data governance, privacy, model documentation, auditability, and bias mitigation.
• Advising executive leadership on governance and ethical issues.
• Serve as Finastra’s legal authority on AI regulatory matters—advising executive leadership, product teams, engineering, and compliance.
• Provide legal interpretation, risk assessments, and guidance for AI use cases, training data, vendor AI tools, customer-facing AI products, and model deployment.
• Monitor global AI legislative and regulatory developments (EU AI Act, CPPA ADMT, PIPL, sector banking regulations involving model risk, explainability, and fairness).
• Review: AI vendor agreements, Data processing agreements (DPAs), Model/algorithmic accountability clauses, AI product terms and disclosures.
• Lead and coordinate AI risk assessments, impact assessments (PIAs/DPIAs) in collaboration with the Privacy team, model inventories, testing procedures, and documentation.
• Ensure responsible and fair development, mitigating risks related to bias, discrimination, safety, and model drift.
• Partner with Global Risk Management and Technology Risk to integrate AI controls into Finastra’s enterprise risk framework.
• Develop and deliver AI governance training for business units, engineers, and executives.
• Represent Finastra with regulators, auditors, customers, and external stakeholders on AI governance and compliance topics.

Director of AI Ethics, Governance & Compliance

Solutions Engineer

• The Senior Solutions Consultant plays a critical role in Finastra's Retail Lending Business by delivering compelling solutions demonstrations, value-based discovery, and subject matter expertise throughout the pre-sales cycle.
• This role partners closely with Sales, Product Management, and Marketing to drive new sales, cross-sales, and customer success across U.S. Banks, credit unions and lenders.
• Deliver compelling tailored solutions demonstrations across Finastra's Retail Lending products suite
• Lead and participate in value-based discovery sessions to deeply understand customer needs, workflows, gaps and regulatory context
• Collaborate with Sales throughout the lifecycle: qualification, discovery, demonstrations (ranging from introductory to multi-day proof of concept workshops), RFP responses, and solution fit assessments
• Continuously update collateral, scripts, and messaging to reflect latest product capabilities and positioning
• Partner with Product, Services, and Marketing teams to provide market feedback, refine content, and maintain alignment with product strategies.
• Educate sales teams on product functionality, competitive context, and best practices for engaging lending prospects
• Serve as trusted SME to U.S. lenders (banks, credit unions, IMBs)
• Maintain up-to-date knowledge of U.S. lending regulations, compliance requirements and market trends

Senior Solutions Consultant, Retail Lending

Account Manager

• Develop and manage a strategic account plan for existing customers to ensure customer satisfaction and retention.
• Identify opportunities for account growth and work to expand the relationship with existing customers.
• Analyze the financial position and challenges of existing customers to determine the most effective account management approach.
• Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments.
• Use a consultative approach to develop account plans and identify specific needs for each customer.
• Ensure customer needs are met and address any issues or concerns promptly.
• Maintain appropriate account management activity to ensure a healthy pipeline of opportunities.
• Ensure and maintain accurate account forecasting data in the sales reporting system for effective opportunity management and reporting.
• Develop and maintain strong relationships with key stakeholders within existing customer accounts.
• Participate in user group meetings and trade shows as approved.
• Stay abreast of current industry trends, competitors, and new company products and services.
• Perform other duties as assigned.

Senior Strategic Account Management Executive – Enterprise Accounts

Director

• Drive cohesive retail product portfolio execution across the Lending organization.
• Oversee product roadmap governance, cross-functional alignment, and end-to-end readiness.
• Manage the Product Delivery Management (PDM) function and enable organizational planning rituals.
• Lead product roadmap governance and alignment to strategic goals, customer needs, and capacity constraints.
• Facilitate cross-product alignment across Product Heads, Technology, Operations, and Sales partners.
• Provide program oversight for key strategic initiatives and special projects.
• Develop, maintain, and enforce Product Standard Operating Procedures (SOPs).

Director, Product Portfolio Management

Product Manager

• Gain a deep understanding of the customer experience, identify and fill product gaps, generate new ideas that grow marketshare, and drive growth.
• Manage the entire product lifecycle from strategic planning through go-to-market.
• Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis.
• Serves as the key contact for product questions and new product ideas which surface from customers, sales, or market research.
• Identifies and analyzes critical issues related to the product design and promotion of the product(s).
• Translates product strategy into recommendations and feature definition to address market opportunities.
• Provides overall direction for product enhancements and general product development requirements.
• Works with product marketing department to develop effective communication activities and programs including product positioning and collateral development.
• Lead product focus groups.
• Lead user conference sessions and general industry topics.
• Develop and implement methods and procedures for monitoring projects such as preparation of records of expenditures and research findings, progress reports and staff conferences, in order to inform management of current project status.
• Manages the resolution of escalated customer problems.
• Escalates problems and issues to other departments when needed.
• Develops proper and thorough documentation (internal and external) describing enhancements as appropriate.
• Identifies continuous improvement opportunities for Product Management processes.
• Vendor Management including maintaining a directory of vendors with contact information and other pertinent data as well as analyzing potential future partner relationships.