Finance of America

Security Engineer

• Responsible for ensuring that all AI systems at Finance of America are secure, compliant, and resilient.
• Advances business and innovation goals by embedding security into the company’s AI adoption strategy.
• Leads the strategy, execution, and roadmap for the company’s AI Security program.
• Collaborates with Legal, Compliance, and Risk teams to ensure responsible AI use.
• Tracks emerging risks in AI technologies and recommends proactive defenses to safeguard enterprise systems and data.
• Integrates AI-specific security controls into enterprise governance processes.
• Acts as a strategic advisor and critical reviewer for AI initiatives.

Artificial Intelligence Security Lead

Data Engineer

• Responsible for designing, implementing, and maintaining scalable and efficient data infrastructure and pipelines
• Extract data from complex and diverse data sources, and builds and manages data repositories
• Designs and develops data pipelines to ingest, transform, and load data from various sources into the data ecosystem
• Collaborates with Analytics Engineers and other cross-functional teams to ensure the data infrastructure meets the organization’s needs and supports data-driven initiatives and enterprise decision-making
• Writes complex SQL queries to move data from various source systems into the data environments
• Creates reconciliation processes to ensure data is loaded into the ODS completely and accurately
• Creates error handling and logging processes in the data environments
• Collaboration with Analytics Engineers and Data Owners to understand their data requirements and identify and prioritize opportunities to improve efficiencies and processes through integration
• Designs and implements integration flows and enhancements, including APIs and/or file-based integrations
• Monitors performance activities and troubleshoots, resolves, and reports integration issues to impacted teams and stakeholders
• Partners with the Analytics Engineers to ensure that the data is properly loaded into the data environments
• Acts as a mentor to less experienced Data Engineers
• Makes necessary optimizations to ensure reliability and efficiency
• Identifies and implements data quality and data governance processes to ensure data integrity and compliance with regulatory requirements
• Maintains a customer-first mentality in collaboration with stakeholders, leaders, and fellow engineers

Data Engineer III

Operations

• Responsible for executing and overseeing securities movement, pooling, and settlement functions
• Supports Ginnie Mae settlements and secondary market transactions
• Collaborates closely with broker dealers, settlement agents, custodians, and the Capital Markets leadership team
• Executes tasks related to bond trading, securities movement, Ginnie Mae pooling, and settlement functions
• Performs regular reconciliations of securities custodial accounts to ensure accuracy and compliance
• Manages the movement of securities, including both physical and Depository Trust Company (DTC) transactions
• Executes Delivery Versus Payment (DVP) and Free of Payment (FOP) settlements for securities transactions
• Fosters and maintains effective relationships with securities custodial banks
• Coordinates Ginnie Mae settlements with broker dealers, settlement agents, and custodians
• Supports warehouse bank relations and settlement coordination
• Assists with audits, warehouse bank reviews, and compliance requests
• Maintains detailed documentation, process notes, and quality controls for all pool and trade activities
• Requests Ginnie Mae commitment authority and tracks amounts
• Acts as back-up for VP of Portfolio Operations
• Performs other duties as assigned

Senior Portfolio Operations Analyst

Brand Manager

• Define and lead Finance of America’s long-term brand strategy, positioning, and messaging framework
• Act as a strategic adviser to the executive leadership team
• Ensure the brand strategy improves performance efficiency across the entire marketing funnel
• Plan, oversee and monitor brand advertising campaigns
• Analyze competitor positioning to develop and implement strategies that help Finance of America win greater market share
• Oversee creative excellence across the entire marketing funnel
• Establish and govern enterprise-wide brand and messaging standards that meet regulatory requirements
• Build and lead a senior team across brand, creative, communications, and PR

SVP, Brand Strategy

Public Relations

• Responsible for leading and overseeing all strategic communications, media relations, and public affairs initiatives to enhance the organization's brand.
• Align messaging across internal and external stakeholders to support business objectives and foster public trust.
• Partner with CMO and senior leadership to develop business goals and KPIs for communications and corporate affairs.
• Develop and execute a roadmap of integrated communication strategies using cross-functional collaboration and data-driven insights.
• Oversee all external communications using media relations, digital platforms, and public relations tactics to shape favorable public perception and trust.
• Lead crisis communication planning and response using risk assessment tools to mitigate reputational threats.
• Build and manage relationships with media, policymakers, community leaders, and industry stakeholders.
• Advise executive leadership using strategic counsel and stakeholder insights to inform decision-making.
• Oversee government affairs and advocacy efforts using regulatory knowledge.

Head of Communications and Public Relations

Manager

• Owns overall management, relationship and coordination with sub servicing vendor
• Builds dynamic relationship with vendor while driving focus to maximize portfolio performance
• Monitors vendor performance and facilitates discussions around performance/process improvement
• Conducts monthly portfolio performance reviews with sub servicing vendor
• Partners with internal stakeholders to drive key initiatives and change with vendor

Servicer Performance Manager

Product Manager

• Responsible for leading the strategy, development, and optimization of reverse mortgage and other home equity products across digital channels.
• Transforms the customer experience through technology, data, and design, and drives innovation in financial services by delivering intuitive, secure, and high-performing digital solutions.
• Defines and executes product strategies that leverage digital platforms (web, mobile, APIs) to deliver seamless financial experiences.
• Owns the roadmap for the digital experience and works closely with Marketing to define problems to be solved.
• Works closely with Marketing and Design to use customer insights, behavioral data, and UX best practices to continuously improve product usability, engagement, and satisfaction.
• Partners with engineering and design teams to build scalable, resilient, and user-friendly financial solutions and facilitate grooming and planning with engineering teams.
• Leads cross-functional teams in Agile environments to deliver iterative improvements and rapid innovation.
• Develops clear user stories with clearly defined acceptance criteria.
• Ensures consistent product performance and experience across all digital touchpoints, including mobile apps, websites, and third-party platforms.
• Analyzes product usage, conversion funnels, and customer feedback to inform roadmap priorities and feature enhancements.
• Collaborates with legal, compliance, and risk teams to ensure digital products meet regulatory standards and security requirements.
• Works closely with Marketing Team members to develop solutions focused on improving digital reach and conversion.
• Performs other duties as assigned.

Digital Product Manager

General Counsel

• Responsible for providing legal guidance, consultation to various business functions
• Provides support and assists in protecting all departments in the company regarding regulatory matters, related legal and compliance matters
• Drafts, reviews, and approves policies and procedures, and other legal documents and provides feedback on legal issues relating to compliance monitoring
• Anticipates and identifies legal issues and counsels management in order to develop legal strategies and solutions; assists management with evaluating legal risk factors involved in business decisions
• Reviews contracts, leases, and other legal documents, as well as internal policies and procedures; researches legal issues and recommends revisions as necessary
• Oversee and manage internal and external counsel where appropriate
• Reviews, researches, interprets, and prepares both written and oral opinions on a wide variety of legal issues
• Represents the company in connection with the preparation and negotiation of various contracts and agreements, including principally vendor contracts and consumer loan documents
• Assists in protecting an organization's legal interest and maintaining its operations within the scope established by law

Associate General Counsel

Performance Marketing

• Responsible for the execution, management, and strategic growth of paid search efforts across Google Ads and Microsoft Ads platforms
• Works closely with other channel managers to coordinate integrated marketing strategies
• Identifies trends, tests new strategies, and brings forward innovative ideas to improve performance and scale acquisition volume
• Executes and optimizes campaigns across Google Ads and Microsoft Ads with a focus on lead generation and ROI
• Builds and manages channel-specific roadmaps that align with business goals and seasonal strategies
• Monitors campaign pacing daily/weekly to ensure alignment with monthly volume and budget targets
• Collaborates closely with analytics teams to build dashboards, review attribution models, and develop reporting for key stakeholders
• Partners with web developers and product managers to implement tracking, tagging, and landing page optimizations
• Contributes to integrated campaign planning by working in close coordination with other digital channel managers
• Conducts regular competitive research, keyword mining, and search query analysis to identify growth opportunities
• Designs and runs structured A/B tests on copy, match types, bidding strategies, and landing pages
• Leverages pivot tables and other Excel tools to manipulate data sets, uncover insights, and make informed optimizations
• Stays current on search engine updates, policy changes, and emerging technologies relevant to paid search strategy

Manager, Paid Search

• Responsible for strategic leadership, execution, and optimization of all paid media initiatives to drive customer acquisition, lead generation, and revenue growth
• Oversees campaign performance across Meta, YouTube, programmatic display, and Connected TV (CTV)
• Manages media planning, budget allocation, performance analytics, and creative collaboration to ensure every campaign delivers measurable value
• Develops and executes paid media strategies that align with business acquisition and revenue goals
• Leads, manages, and mentors the paid media team, ensuring alignment with growth, testing, and ROI objectives
• Drives structured testing and optimization processes across platforms, including creative testing, bidding strategies, audience targeting, and placements
• Partners with creative teams to scale the volume and performance of ad creative
• Owns budget allocation, pacing, and forecasting across all paid media channels
• Collaborates cross-functionally with CRM, Marketing Operations, and Compliance to ensure full-funnel campaign alignment and regulatory adherence
• Evaluates campaign performance across channels and develops data-informed recommendations

Director, Paid Media

Analyst

• Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements.
• Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations.
• Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience.
• Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions.
• Performs oversight testing in accordance with the established Servicing Oversight Plan.
• Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics.
• Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions.
• Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate.
• Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners.
• Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations.
• Adheres to written risk and compliance policies and procedures governing servicing oversight activities.
• Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity.
• Performs other duties as assigned.

Servicing Oversight Analyst II

Customer Support

• Responsible for serving as the Single Point of Contact
• Builds strong, long-term relationships with customers
• Performs high-touch phone engagement and proactive outreach
• Investigates and resolves complex customer issues and escalations
• Monitors customer activity for continued compliance to loan agreement
• Ensures timely resolution of customer concerns and high satisfaction
• Proactively identifies risks and ensures effective reporting