Finance of America

Account Manager

• Responsible for driving strategic marketing initiatives that support B2B partner growth, brand visibility, and revenue generation through best-in-class event execution, business development marketing support, and high-impact creative asset development within a regulated financial services environment.
• Develops and executes a comprehensive national event strategy across in-person, virtual, and small-group formats, including tradeshows, partner events, executive roundtables, and speaking engagements.
• Leads end-to-end event planning and execution, including logistics, messaging, presentation alignment, speaker coordination, and post-event performance analysis.
• Partners with sales and marketing leadership to support business development initiatives, including lead generation, nurturing strategies, onboarding support, and account-based marketing (ABM) programs.
• Collaborates cross-functionally to design and execute integrated marketing campaigns that align with company strategy, OKRs, and growth priorities.
• Owns partner and sales team marketing asset development from concept through delivery, ensuring alignment with brand, compliance, and business objectives.
• Manages marketing asset delivery platforms, including asset inventory, organization, and governance to ensure ease of access and scalability.
• Monitors and analyzes asset usage and engagement data to provide reporting, insights, and recommendations on asset effectiveness and optimization.
• Recommends and evolves asset types and formats based on partner needs, performance data, and business objectives.
• Works closely with creative teams to clearly communicate direction, provide feedback, and ensure timely delivery of high-quality marketing materials.
• Contributes to the development and optimization of marketing programs that drive partner engagement, awareness, and pipeline growth.
• Analyzes campaign and event performance to provide insights and recommendations for continuous improvement.
• Ensures all marketing activities adhere to legal, regulatory, and compliance requirements specific to the mortgage and financial services industry.
• Remains informed on industry trends, competitive landscape, and evolving regulatory requirements to inform marketing strategies.
• Supports team initiatives and collaborates across departments to achieve broader marketing and organizational goals.
• Performs other duties as assigned.

Senior Marketing Associate, Strategic Partnerships

Cloud Engineer

• Responsible for designing and administering the company's cloud computing systems, applications, and related processes and tools
• Develops and modifies scalable systems architecture to support applications and infrastructure on Infrastructure as a Service (IaaS) and Platforms as a Service (PaaS) cloud computing services
• Evaluates and identifies the best cloud computing and storage solutions for the organization
• Incorporates security management and privacy requirements into cloud hardware, software, and applications
• Develops, maintains, updates, and evaluates engineering processes and recommends improvements
• Designs controls and processes that use available audit tools
• Provides technical guidance in the planning and execution of assigned projects, and participates in project analysis, design, implementation, and commissioning phases
• Supports system acceptance testing and validation activities
• Maintains up-to-date and extensive knowledge of cloud products and technologies
• Performs other duties as assigned

Copywriter

• Responsible for developing performance-focused copy for paid media channels including social, streaming/CTV, search, display, and affiliate.
• Collaborates with performance creative director and paid media team to translate data insights into creative assets that drive conversions.
• Concepts and writes for video and static campaigns, maintains consistent messaging across platforms, and partners with creative, web/dev, and media buying teams to continuously optimize results.

Senior Copywriter, Performance Creative

Product Manager

• Responsible for writing user stories, facilitating agile concepts, and ensuring each sprint release meets business needs
• Collaborates with product, design, and technology leaders to translate roadmaps into organized backlog with user stories
• Facilitates agile ceremonies including backlog grooming, sprint planning, standups, and retros
• Owns and maintains an efficient backlog
• Conducts acceptance testing and provides early feedback to development teams
• Works with various teams to communicate releases and potential impacts
• Analyzes market trends and feedback for product improvement

Digital Product Owner

Performance Marketing

• Responsible for the execution, management, and strategic growth of paid search efforts across Google Ads and Microsoft Ads platforms
• Focusing on driving qualified leads at scale while maintaining strong channel efficiency
• Works closely with other channel managers to coordinate integrated marketing strategies
• Identifies trends, tests new strategies, and brings forward innovative ideas to improve performance and scale acquisition volume
• Executes and optimizes campaigns across Google Ads and Microsoft Ads with a focus on lead generation and ROI
• Builds and manages channel-specific roadmaps that align with business goals and seasonal strategies
• Monitors campaign pacing daily/weekly to ensure alignment with monthly volume and budget targets
• Collaborates closely with analytics teams to build dashboards, review attribution models, and develop reporting for key stakeholders
• Partners with web developers and product managers to implement tracking, tagging, and landing page optimizations
• Conducts regular competitive research, keyword mining, and search query analysis to identify growth opportunities
• Designs and runs structured A/B tests on copy, match types, bidding strategies, and landing pages
• Leverages pivot tables and other Excel tools to manipulate data sets, uncover insights, and make informed optimizations
• Stays current on search engine updates, policy changes, and emerging technologies relevant to paid search strategy

Manager, Paid Search Channel

Operations

• Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization.
• Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation.
• Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more scalable, data-driven operating model.
• Leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality.
• Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times.
• Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support.
• Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, underwriting, and closing.
• Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality.

VP, Mortgage Operations Transformation

AI Engineer

• Responsible for designing, developing, and deploying AI-powered solutions across the company
• Focuses on building and fine-tuning AI models, creating scalable AI applications, and ensuring their seamless integration into business operations
• Collaborates closely with data scientists, engineers, and business leaders
• Develops, trains, and optimizes machine learning and deep learning models
• Builds AI-driven applications and tools by integrating machine learning models
• Works with structured and unstructured data to ensure high-quality datasets
• Collaborates with business teams, IT, and data scientists
• Deploys AI models into production environments
• Continuously monitors AI models' performance
• Ensures AI solutions adhere to legal, regulatory, and ethical guidelines
• Stays updated on the latest AI trends, tools, and best practices
• Develops technical documentation, best practices, and training materials.

AI Engineer II

Compliance

• Responsible for developing, strengthening, and implementing compliance programs.
• Identifies opportunities for improvement, and establishes action plans that support the execution and enhancement of the compliance monitoring, testing, and issue management programs.
• Evaluates control effectiveness, identifies and assesses risks, and ensures documentation is audit-ready.
• Coordinates issue remediation, tracks corrective actions, and delivers clear, management-ready reporting to promote strong regulatory and operational risk management across business lines.
• Executes risk-based compliance monitoring and testing activities across business lines to assess adherence to regulatory requirements, internal policies, and established control frameworks.
• Assists in design, enhancement, and ongoing refinement of monitoring plans, testing methodologies, and sampling strategies to ensure coverage remains aligned with evolving risk profiles and regulatory expectations.

Compliance Officer – Issue Management, Compliance Monitoring

Security Engineer

• Responsible for ensuring that all AI systems at Finance of America are secure, compliant, and resilient.
• Advances business and innovation goals by embedding security into the company’s AI adoption strategy.
• Leads the strategy, execution, and roadmap for the company’s AI Security program.
• Collaborates with Legal, Compliance, and Risk teams to ensure responsible AI use.
• Tracks emerging risks in AI technologies and recommends proactive defenses to safeguard enterprise systems and data.
• Integrates AI-specific security controls into enterprise governance processes.
• Acts as a strategic advisor and critical reviewer for AI initiatives.

Artificial Intelligence Security Lead

Data Engineer

• Responsible for designing, implementing, and maintaining scalable and efficient data infrastructure and pipelines
• Extract data from complex and diverse data sources, and builds and manages data repositories
• Designs and develops data pipelines to ingest, transform, and load data from various sources into the data ecosystem
• Collaborates with Analytics Engineers and other cross-functional teams to ensure the data infrastructure meets the organization’s needs and supports data-driven initiatives and enterprise decision-making
• Writes complex SQL queries to move data from various source systems into the data environments
• Creates reconciliation processes to ensure data is loaded into the ODS completely and accurately
• Creates error handling and logging processes in the data environments
• Collaboration with Analytics Engineers and Data Owners to understand their data requirements and identify and prioritize opportunities to improve efficiencies and processes through integration
• Designs and implements integration flows and enhancements, including APIs and/or file-based integrations
• Monitors performance activities and troubleshoots, resolves, and reports integration issues to impacted teams and stakeholders
• Partners with the Analytics Engineers to ensure that the data is properly loaded into the data environments
• Acts as a mentor to less experienced Data Engineers
• Makes necessary optimizations to ensure reliability and efficiency
• Identifies and implements data quality and data governance processes to ensure data integrity and compliance with regulatory requirements
• Maintains a customer-first mentality in collaboration with stakeholders, leaders, and fellow engineers

Data Engineer III

• Responsible for executing and overseeing securities movement, pooling, and settlement functions
• Supports Ginnie Mae settlements and secondary market transactions
• Collaborates closely with broker dealers, settlement agents, custodians, and the Capital Markets leadership team
• Executes tasks related to bond trading, securities movement, Ginnie Mae pooling, and settlement functions
• Performs regular reconciliations of securities custodial accounts to ensure accuracy and compliance
• Manages the movement of securities, including both physical and Depository Trust Company (DTC) transactions
• Executes Delivery Versus Payment (DVP) and Free of Payment (FOP) settlements for securities transactions
• Fosters and maintains effective relationships with securities custodial banks
• Coordinates Ginnie Mae settlements with broker dealers, settlement agents, and custodians
• Supports warehouse bank relations and settlement coordination
• Assists with audits, warehouse bank reviews, and compliance requests
• Maintains detailed documentation, process notes, and quality controls for all pool and trade activities
• Requests Ginnie Mae commitment authority and tracks amounts
• Acts as back-up for VP of Portfolio Operations
• Performs other duties as assigned

Senior Portfolio Operations Analyst

Brand Manager

• Define and lead Finance of America’s long-term brand strategy, positioning, and messaging framework
• Act as a strategic adviser to the executive leadership team
• Ensure the brand strategy improves performance efficiency across the entire marketing funnel
• Plan, oversee and monitor brand advertising campaigns
• Analyze competitor positioning to develop and implement strategies that help Finance of America win greater market share
• Oversee creative excellence across the entire marketing funnel
• Establish and govern enterprise-wide brand and messaging standards that meet regulatory requirements
• Build and lead a senior team across brand, creative, communications, and PR

SVP, Brand Strategy

Public Relations

• Responsible for leading and overseeing all strategic communications, media relations, and public affairs initiatives to enhance the organization's brand.
• Align messaging across internal and external stakeholders to support business objectives and foster public trust.
• Partner with CMO and senior leadership to develop business goals and KPIs for communications and corporate affairs.
• Develop and execute a roadmap of integrated communication strategies using cross-functional collaboration and data-driven insights.
• Oversee all external communications using media relations, digital platforms, and public relations tactics to shape favorable public perception and trust.
• Lead crisis communication planning and response using risk assessment tools to mitigate reputational threats.
• Build and manage relationships with media, policymakers, community leaders, and industry stakeholders.
• Advise executive leadership using strategic counsel and stakeholder insights to inform decision-making.
• Oversee government affairs and advocacy efforts using regulatory knowledge.

Head of Communications and Public Relations

Manager

• Owns overall management, relationship and coordination with sub servicing vendor
• Builds dynamic relationship with vendor while driving focus to maximize portfolio performance
• Monitors vendor performance and facilitates discussions around performance/process improvement
• Conducts monthly portfolio performance reviews with sub servicing vendor
• Partners with internal stakeholders to drive key initiatives and change with vendor

Servicer Performance Manager

Analyst

• Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements.
• Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations.
• Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience.
• Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions.
• Performs oversight testing in accordance with the established Servicing Oversight Plan.
• Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics.
• Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions.
• Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate.
• Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners.
• Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations.
• Adheres to written risk and compliance policies and procedures governing servicing oversight activities.
• Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity.
• Performs other duties as assigned.