Finance of America

General

• Responsible for closing FHA Reverse Mortgage loans, ensuring compliance with established policies, regulatory requirements, and loan terms
• Prepares loan for Closing, including ensuring that all items on Closing checklist have been met
• Ensures all fields in ReverseVision are complete and accurate prior to closing
• Re-discloses loans in compliance with all RESPA/TILA requirements
• Understands and evaluates the closing packages for accuracy
• Has the ability to close a minimum number of 120 loans per month
• Meets productivity standards as set by the company
• Follow up and ensure that all trailing documents have been obtained prior to shipping
• Attends and participates in regular and ad hoc departmental meetings
• Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction
• Exhibits observable sense of urgency in the execution of all job functions and duties
• Meets or exceeds levels of Customer Service delivery established by the Company
• Performs other duties as assigned.

Closing Coordinator

Supervisor

• Responsible for overseeing the loan processing function
• Ensuring that Reverse Mortgage loans move efficiently and compliantly from application through closing
• Provides leadership, guidance, and training to processing staff
• Maintains a high standard of accuracy, compliance, and customer service
• Acts as the key liaison between clients, Loan Officers, underwriting, funding, and other internal/external partners
• Drives operational excellence and pipeline management
• Monitors productivity, quality, and pipeline capacity
• Provides regular feedback and performance evaluations
• Trains new processors on systems, guidelines, and best practices
• Tracks pipeline status and identifies bottlenecks to maintain efficiency and loan quality
• Ensures all disclosures and documentation meet federal, state, and investor requirements
• Reviews loan files for completeness and accuracy before submission to underwriting and closing
• Fosters strong communication channels between processors, Loan Officers, underwriters, funders, title companies, and clients
• Partners with sales and operations leadership to continuously improve workflows

Supervisor, In-House Processing

Processor

• Partners with Processors to learn to review FHA Reverse mortgage loan applications.
• Reviews data to ensure compliance with company established policies, as well as regulatory requirements and loan terms.
• Oversees & maintains the submissions mailbox.
• Prepares pre-application and application packages for all channels.
• Ensures all data entry is updated or added into the loan origination system.
• Evaluates and understands the financial and credit documents being reviewed.
• Reviews data for compliance, appraisals and title reports.
• Responsible for ordering case numbers, appraisals and titles while adhering to all applicable guidelines.
• Partners with Processors to evaluate completeness of loan application and disclosures.
• Develops additional required mortgage processing skills, for the goal of career advancement.
• Remains current on all company requirements and federal and state regulations to ensure compliance.
• Ensures compliance with federal state, investor and company policies and procedures.
• Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction.
• Exhibits observable sense of urgency in the execution of all job functions and duties.
• Meets or exceeds levels of Customer Service delivery established by the Company.
• Meets all productivity standards as set by the Company.
• Performs other duties as assigned.

Junior Processor

Manager

• Leads and directs the operation of the mortgage loan closing teams
• Ensures process and document accuracy and completion, proper funds disbursement
• Develops and coordinates a closing schedule
• Supervises preparation of loan documents and disbursement of funds
• Develops and maintains departmental policies and operational procedures
• Manages staff to accomplish results through recruitment, training, development, and recognition

Manager, Closing

Product Designer

• Defines and drives the conversion optimization strategy across digital entry points and customer journeys.
• Identifies and prioritizes opportunities to improve user flows, reduce friction, and increase activation and conversion rates.
• Translates business objectives and user insights into a clear, data-driven roadmap of experience improvements.
• Leads the design and evolution of landing pages, lead forms, and mid-funnel user experiences.
• Establishes and executes a scalable experimentation and testing strategy to validate hypotheses and improve performance.
• Partners with analytics teams to define success metrics, interpret behavioral data, and measure impact of design changes.
• Applies advanced interaction design, user experience principles, and persuasive design techniques to deliver high-impact solutions.
• Collaborates with Product, Marketing, and Engineering to align on experience strategy and influence decision-making without direct authority.
• Develops and scales reusable design frameworks, patterns, and components to improve consistency and efficiency.
• Contributes to and evolves the enterprise design system to support scalable and high-performing experiences.
• Identifies gaps and opportunities across the broader end-to-end customer journey and recommends strategic improvements.
• Communicates design concepts, strategies, and results effectively to stakeholders and leadership.

Principal User Experience Designer, Growth

• Produces high quality loans which meet Reverse Mortgage guidelines while providing superior customer service
• Manages personal pipeline production and achieves production goals
• Resolves problems relating to the closing and funding of loans
• Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction
• Exhibits observable sense of urgency in the execution of all job functions and duties
• Meets or exceeds levels of Customer Service delivery established by the Company
• Performs other duties as assigned

Reverse Mortgage Specialist

Backend Engineer

• Participate in the optimization and continuous improvement of the software development process.
• Contribute to an analytics program by developing new and enhancing existing applications.
• Participate in evaluating and improving existing systems and their documentations.
• Experiment and implement new technologies and techniques in the cloud.
• Develop and maintain software in Python.
• Write re-usable, testable and efficient code.
• Resolve problems with software functionality and suggest improvements.
• Work closely with junior members of the team and provide feedback on their work.

Python Developer II

Vice President

• Responsible for leading all Retail Processing operations
• Oversees end-to-end processing performance and drives operational strategy
• Develops and executes operational strategies aligned with company growth goals
• Identifies opportunities to improve cost, speed, quality, and borrower experience
• Leads large-scale process improvement initiatives
• Partners with IT and Product teams to prioritize and implement system enhancements
• Utilizes data and analytics to identify trends, risks, and performance gaps
• Builds a high-performing, accountable, and scalable organization

VP, Processing

Engineering Manager

• Leads the strategy, development, delivery, and optimization of customer-facing digital platforms, applications, and experiences
• Drives measurable improvements in customer acquisition, funnel conversion, and overall customer experience outcomes
• Establishes performance objectives, operational metrics, and accountability standards
• Implements AI, automation, and modern engineering practices to improve productivity and delivery velocity
• Develops and executes engineering transformation roadmaps
• Builds and maintains a high-performance engineering culture
• Partners with Product Management leadership
• Communicates technology initiatives, organizational performance, and business outcomes clearly
• Evaluates emerging technologies for competitive advantage

SVP of Engineering

Security Engineer

• Provides top-level strategic executive leadership oversight
• Acts as a key advisor for the enterprise’s systems security and data integrity
• Participates in the formulation of general management policy
• Develops and monitors short- and long-term security standards and best practices
• Provides final approval for strategic information systems security plans
• Drives technology risk and change management priorities
• Monitors the execution of strategic plans for disaster recovery and business continuity
• Analyzes and resolves escalated IT security related issues
• Directs the development and production of reporting tools, key performance metrics, and policies
• Proactively addresses and resolves conflict and helps others navigate ambiguity

SVP, Chief Information Security Officer

Analyst

• responsible for performing audits to assess Finance of America’s compliance with HUD, state, and federal regulatory requirements
• manages QC audits including, but not limited to, post funding, prefunding, auditing the auditor vendor reviews and denied loans to follow all applicable state, federal, agency and investor guidelines including HUD QC Plan requirements
• manages question sets on the QC checklists including keeping question sets updated
• ensures proper findings/issues are addressed properly in the LOS system by the underwriter
• assists with the identification of potential areas for improvement through the completion of Quality Control audits
• meets review timelines and performance metrics
• communicates audit findings, as necessary, to related responsible parties
• assists leadership with projects designed to improve the audit process
• finalizes determination of audit findings
• complies with all local and federal fair lending laws and net benefit requirements
• performs other duties as assigned.

Senior Credit Risk Analyst

Copywriter

• Responsible for writing and editing short and long-form marketing content for print, web, digital, and social platforms
• Delivers compelling, brand-aligned copy that supports business goals and resonates with target audiences
• Ensures copy adheres to brand voice, messaging frameworks, and compliance requirements
• Collaborates with designers, video editors, strategists, and stakeholders to translate briefs into effective content
• Contributes to messaging development and refinement for key campaigns
• Uses AI tools to aid in content creation, versioning, proofing, refining, and optimization
• Adapts writing style for different audiences and channels
• Participates in content reviews and feedback loops with internal stakeholders and compliance teams
• Performs other duties as assigned

Copywriter II

• Responsible for ensuring that all AI systems at Finance of America are secure, compliant, and resilient
• Advances business and innovation goals by embedding security into the company’s AI adoption strategy
• Leads the strategy, execution, and roadmap for the company’s AI Security program
• Collaborates with Legal, Compliance, and Risk teams
• Integrates AI-specific security controls into enterprise governance processes
• Partners with the Security Operations Center and Emerging Technology teams
• Tracks emerging risks in AI technologies
• Integrates AI-specific requirements into the enterprise information security framework
• Leads security reviews for proposed AI technologies
• Acts as a strategic advisor and critical reviewer for AI initiatives
• Contributes to the publication of information security policies, standards, and guidelines related to AI