Reverse Mortgage Specialist

Finance of America

Produces high quality loans meeting Reverse Mortgage guidelines at Finance of America. Manages pipeline production and resolves closing issues while ensuring excellent customer service.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $7 - $20 per hourWebsite

About the role

Key responsibilities & impact

Produces high quality loans which meet Reverse Mortgage guidelines while providing superior customer service
Manages personal pipeline production and achieves production goals
Resolves problems relating to the closing and funding of loans
Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction
Exhibits observable sense of urgency in the execution of all job functions and duties
Meets or exceeds levels of Customer Service delivery established by the Company
Performs other duties as assigned

Requirements

What you’ll need

Minimum 6 months of experience with Reverse Mortgage Sales or other related Mortgage origination
Active NMLS License is required
Excellent written communication and interpersonal skills
Demonstrated computer proficiency
Previous call center experience
Successful completion of reverse mortgage originator training is required
Prior experience working with automated Loan Origination Systems
Self-motivated and excellent customer service skills
Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook
Possess a hybrid of technical and soft skills
Ethical, with a commitment to company values

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time-off benefits
Flexible spending account
401(k) with employer match
ESPP

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Reverse Mortgage SalesMortgage originationLoan Origination SystemsCustomer ServiceComputer proficiencyReverse mortgage originator training

Soft Skills

Written communicationInterpersonal skillsSelf-motivatedTeamworkSense of urgencyEthical

Certifications

Active NMLS License