Fifth Third Bank

Collections

• Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses
• Handles inbound customer calls/emails/texts related to delinquency, hardship, complaints
• Interfaces with third-party services for account changes or adjustments
• Resolves escalated customer complaints
• Performs skip tracing activities as needed to locate and contact delinquent customers
• Documents customer interactions/account activities with detailed notes
• Adheres to Dividend policies and procedures, including collection regulations
• Other projects and duties as assigned

Loan Resolution Specialist – Collections

Financial Planning and Analysis

• Build and maintain long-term relationships with key institutional clients, serving as a primary advisor on fixed income strategies.
• Identify and pursue new business opportunities to expand market share and achieve revenue goals.
• Deliver tailored market updates, trade ideas, and strategic recommendations to senior-level decision-makers.
• Lead regional sales initiatives and campaigns to drive profitability and client engagement.

Director – Fixed Income, Financial Institutions Group Sales

Consultant

• Serve as the primary contact for assigned Retirement Plan Advisory Services (RPAS) clients.
• Provide clients with industry, regulatory, and legislative updates.
• Maintain and retain assigned book of business by following established procedures.
• Work with clients’ service providers to coordinate employee education campaigns.
• Provide a complete overview of a client’s plan features and demographics.
• Develop strong relationships with regional recordkeeping vendors to support client access to plan data.
• Conduct annual fiduciary training for plan committee members.
• Partner with client service team to ensure compliance with internal policies.

Senior Retirement Plan Consultant

Analyst

• Partner with Portfolio Managers in credit and underwriting
• Performing analytical tasks as needed
• Use critical thinking to identify and draft documentation
• Responsible for regularly completing indicative credit information into Banking Systems
• Preparing risk-rating scorecard and tickler event analysis
• Developing risk models and advising PMs of unforeseen obstacles
• Verifying covenants and defining updates needed on ticklers
• Monitoring covenant completion and track past due or out of compliance covenants
• Assessing covenant compliance reporting and identifying issues
• Running Probability of Default (PD) model with oversight
• Identifying and recommending preliminary portfolio management actions using Credit Service reporting
• Prepares ALSR reports with oversight
• Running risk and projection models with oversight assumptions provided
• Completing underwriting process with limited oversight
• Supporting Portfolio Managers and special projects

Credit Analyst II

• Partner with Portfolio Managers in credit and underwriting, performing analytical tasks as needed
• Use critical thinking to identify and draft documentation
• Responsible for regularly completing indicative credit information into Banking Systems with little to no errors
• Responsible for preparing risk-rating scorecard and tickler event analysis and determining actions based on results working in collaboration with PM's
• Responsible for developing risk models and advising PMs of unforeseen obstacles that may impede meeting client expectations
• Identify and determine monitoring analysis activities required
• Verify covenants and define updates needed on ticklers
• Monitor covenant completion and track past due or out of compliance covenants and recommend appropriate course of action
• Responsible for assessing covenant compliance reporting and identifying issues
• Review covenant compliance certificates to understand performance and determine actions
• Update financial covenants and calculations as needed
• Run Probability of Default (PD) model with oversight
• Responsible for understanding and evaluating completed spreads to determine necessary edits working in collaboration with the CCU team
• Responsible for identifying and recommending preliminary portfolio management actions using Credit Service reporting and RADAR with some oversight
• Prepares ALSR reports with oversight
• Responsible for running risk and projection models with oversight assumptions provided
• Responsible for completing underwriting process with limited oversight
• Create and complete a CAM with little to no errors
• Review and re-write renewals for deals of limited complexity
• Responsible for portfolio analysis and the development for Portfolio Reviews in preparation for client meetings
• Support Portfolio Managers and special projects
• Takes appropriate remedial actions to resolve deficiencies and escalates questions/disputes to appropriate level when necessary.

Account Manager

• A sales position responsible for the acquisition, growth, and retention of bank customers.
• Proactively contact and service customers in the sales and service of bank products.
• Conduct needs-based assessment of the prospective and existing client base.
• Engage partners to fulfill client financial needs.
• Utilize and promote the Retail Consultative Sales process, using prescribed tools.
• Work closely with internal sales partners to increase referral opportunities.
• Provide needs-based solutions to customer.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Initiate and maintain customer and prospect contact through various methods.

Relationship Manager

• Complete FCMA roadmap as intended and all onboarding activities from day one to program completion
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
• Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
• Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
• Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
• Participate in activities that benefit the communities we serve
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee

Financial Center Manager Associate

Project Manager

• Manage the planning and execution of strategic initiatives and/or program work streams
• Facilitate prioritization, scope control, and resource allocation decisions
• Establish and maintain effective program governance to ensure project objectives are met
• Identify critical risks and issues and drive issue resolution
• Coordinate effective communication among teams and stakeholders

Commercial Credit Project Analyst

Administration

• Provides strategic oversight across administrative operations, data analytics, investment compliance, governance, and investment risk management
• Functions as liaison between business lines, Operations, Technology, and other partners on initiatives involving IMG
• Acts as a gatekeeper for IMG during internal Audit and OCC investment-related reviews
• Oversees IMG investment compliance, reporting, and ongoing development of controls across systems
• Provides high-touch customer service for systems access, coding issues, and compliance inquiries
• Participates in and supports change management efforts tied to process improvement initiatives
• Ensures effective communication of IMG policies and procedures to Investment Managers and IMG leadership

Senior Manager, IMG Administration

Manager

• Accountable for managing a portfolio of accounts
• Review and recommend credit decisions
• Meet with clients and participate in business development calls
• Assess prospective client's viability for credit
• Define borrowers and guarantors, deal structure, credit terms and conditions
• Generate commitment letters
• Collaborate with the Credit Analyst to perform portfolio management duties
• Communicate directly with clients regarding credit events and actions as needed
• Work independently to pitch the most complex deal structures
• Act as a subject-matter-expert and mentor to junior PMs and Credit Analysts

Senior Portfolio Manager, Middle Market

Onboarding Specialist

• Serve as the primary point of contact throughout the onboarding lifecycle.
• Partner effectively with Sales, Derivatives Legal Counsel, Credit, Operations, KYC, and Compliance teams.
• Address documentation questions and resolve issues proactively.
• Request, collect, review, and process all regulatory and derivatives documentation.
• Collaborate closely with Derivatives Legal Counsel on negotiated items.
• Coordinate with KYC teams to verify Beneficial Ownership and entity classification.
• Maintain and update client profile in approved systems.
• Monitor onboarding metrics including KRIs, SLAs, and KPIs.
• Identify opportunities to streamline onboarding processes.
• Support documentation remediation initiatives.

Swap Dealer Product Onboarding Specialist

• Accountable for overall production, coaching, and developing a team of licensed bankers
• Design and customize coaching sessions to train bankers on investment strategies
• Conduct appointments with bankers and assist in identifying potential clients
• Develop strong relationships with internal and external clients
• Achieve sales goals while serving clients' best interests
• Manage sales planning to drive goals and client experience
• Conduct seminars for business development

Investment Executive, Financial Advisor

Business Analyst

• Lead liaison between line of business (LOBs), operational support and information technology
• Analyze non-standard business and user needs, document requirements, and resolve complex system problems
• Partner with business unit to develop a solid knowledge base of the business line
• Coordinate business requirements definition, development, testing, implementation and support for new and existing systems

Lead Business Analyst – Mortgage Capital Markets

Sales

• Performs a wide range of duties relating to the origination of residential mortgage loans
• Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives
• Assume overall responsibility for the residential mortgage loan from application to closing
• Responsible and accountable for risk by openly exchanging ideas and opinions
• Develop and foster referral source relationships
• Develop a sales culture and sales focused environment within team
• Manage a team of at least 5 Mortgage Loan Originators (MLOs)
• Assist departmental management in identifying possible improvements in systems and procedures

Mortgage Area Sales Manager I

Producer

• Develops compelling visual and multimedia content that informs, inspires, and connects employees across the organization
• Produces high-quality multimedia content including videos, podcasts, infographics, and photography to support internal campaigns, announcements, and initiatives
• Collaborates with internal stakeholders to identify compelling stories and translate them into engaging visual formats
• Manages end-to-end video production including scripting, filming, editing, and post-production
• Coordinates multiple projects simultaneously, ensuring deadlines are met, stakeholders are informed and projects reach successful completion
• Delivers against editorial calendars and ensures all content is consistent with our Brand, Vision, Purpose and Values
• Leverages channel optimization by using tailored content for various internal channels to maximize reach and impact
• Tracks engagement metrics and uses insights to continuously improve content effectiveness
• Assumes additional responsibilities as required to fulfill departmental goals.

Loan Resolution Specialist – Collections

Director – Fixed Income, Financial Institutions Group Sales

Senior Retirement Plan Consultant

Credit Analyst II

Credit Analyst II

Relationship Manager

Financial Center Manager Associate

Commercial Credit Project Analyst

Senior Manager, IMG Administration

Senior Portfolio Manager, Middle Market

Swap Dealer Product Onboarding Specialist

Investment Executive, Financial Advisor

Lead Business Analyst – Mortgage Capital Markets

Mortgage Area Sales Manager I

Corporate Communications Specialist – Multimedia Producer