Ferguson

Administration

• Serve as the technical lead and subject matter expert for the ServiceNow platform
• Own the overall ServiceNow platform architecture, establishing standards, best practices, and governance
• Identify system deficiencies, recommend solutions, and drive platform optimization initiatives
• Design, configure, and customize ServiceNow applications
• Build and maintain integrations with external systems
• Create and maintain ServiceNow Service Portal pages
• Manage the promotion of code and configuration changes across development, test, and production environments
• Ensure the integrity, accuracy, and usability of the ServiceNow platform
• Stay current on ITSM platform capabilities and emerging technologies
• Other tasks related to ITSM as deemed necessary by management

Lead ITSM Application Administrator

Sales

• Managing the purchasing, maintenance, and delivery timelines for orders
• Proactively communicate order status via phone and email
• Prioritize and complete work in order from high priority to low priority
• Help improve customer satisfaction by ensuring accuracy and timely processing of orders

Sales Coordinator

Human Resources

• Address escalated service tickets related to complex Workday issues, including testing of changes
• Identify, validate and test business process and configuration changes related to business changes, issues or process improvements
• Root-cause analysis of issues
• Testing for Workday releases, configuration changes, data loads
• Identify and apply best practices
• Handle and troubleshoot data loads
• Provide Subject Matter Expertise for training
• Log cases and partner with Workday for problem-solving and learning
• Provide advisory services and guidance to management regarding system requirements based on company resources and needs
• Maintain awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies

HR Technology Analyst

Account Executive

• Prepare accurate and timely quotes for motor-operated valves and related automation products, primarily Limitorque.
• Provide technical support for customer-facing sales teammates by assisting with product selection, sizing, compatibility, and application questions.
• Execute orders from quote through fulfillment, ensuring accuracy in configuration, pricing, documentation, and lead times.
• Collaborate with the ACE MOV teammates to coordinate quotations across the country.
• Coordinate with vendors, assembly locations, and internal teams to ensure proper product configuration and on-time delivery.
• Utilize Ferguson systems and tools (Trilogy, Excel, SharePoint, Smartsheets, etc.) to track quotes, orders, and project details.
• Continuously build technical knowledge of MOVs, actuators, gearboxes, controls, and related automation products.

Motor Operated Valve Inside Sales Representative

Project Manager

• Manage all aspects of a project, from start to finish, so that it is completed on time and within budget
• Recommend products and services that fit well with clients' business needs
• Identify, develop, and gather the resources to complete the project
• Establish and maintain effective sales relationships with major accounts/customers
• Monitor progress and performance against the project plan; resolve operational problems and minimize delays
• Work directly with partners and clients to determine project scope, specifications, requirements, and perform calculations
• Conduct project meetings and prepare regular reports to communicate the status of the project within and beyond the project team
• Responsible for ensuring the timely delivery of supplies, materials, and equipment

Sales Project Manager – Hospitality

Payroll

• Serve as a subject matter authority for payroll operations, ensuring compliance with federal, state, and local wage and hour laws.
• Oversee and process complex payroll transactions, adjustments, and reconciliations.
• Conduct detailed audits of payroll data to ensure accuracy and compliance.
• Collaborate with HR, Finance, and third-party vendors to resolve escalated payroll issues.
• Support tax filings, year-end processing, and regulatory reporting requirements.
• Maintain and update payroll process documentation and standard operating procedures.
• Analyze payroll data, identify trends, and recommend process improvements to enhance accuracy and efficiency.
• Test and implement system enhancements, upgrades, or new payroll functionality in collaboration with HRIS or IT.
• Provide training, guidance, and support to payroll team members.
• Respond to complex employee and management inquiries regarding payroll policies and practices.
• Stay current on payroll guidelines, tax laws, and regulatory updates to support compliance.

Senior Payroll Analyst

Customer Support

• Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information
• Addressing and resolving customer concerns or questions
• Helping customers by recommending the best products and solutions
• Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter
• Providing backup support in the warehouse
• Presents job quotes and provides accurate pricing and inventory information to customers
• Uses customer relationship management (CRM) system and phone system effectively
• Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
• Must adhere to all safety regulations, including the correct usage of personal protective equipment (PPE)

Sales Support Representative – HVAC

• Manage all aspects of a project, from start to finish, ensuring it is completed on time and within budget
• Recommend products and services that fit well with clients' business needs
• Run execution of project according to organization's project management methodology
• Establish and maintain effective sales relationships with major accounts/customers
• Regularly answer branch phone calls providing a high level of service to customers
• Coordinate with vendors to ensure they are integrated into the project and that the customer receives products on-time
• Supervise progress and performance against the project plan, taking action to resolve operational problems
• Work directly with partners and clients to determine project scope, specifications, and requirements
• Conduct project meetings and prepare regular reports to communicate project status
• Allocate resources and assign tasks to ensure targets are met
• Provide assistance to program/project managers to ensure projects are carried out according to plan

Sales Project Manager – Waterworks

Marketing

• Owning the marketing strategy for assigned verticals/customer groups
• Leading customer marketing communications and engagement programs aligned with business group
• Building measurable marketing programs generating brand awareness and driving growth of services and products
• Drafting marketing plans and demand generation campaigns
• Analyzing customer insights to build successful strategies
• Financially responsible for the customer group marketing budget
• Serving as a primary communicator within marketing for strategic department partners
• Cultivating strong relationships with vendor partners supporting Non-Residential customer groups
• Hosting quarterly marketing reviews and preparing marketing team meetings

Marketing Strategy Manager – Non-Residential

IT Support

• Manage customers utilizing portals for purchase order delivery, invoicing, and payment
• Monitor invoice status and root cause issues within portals
• Handle sophisticated, large, or difficult credit accounts
• Maintain consistency between credit and collection activities and customer relations strategy
• Implement credit policies to maintain acceptable risk levels and prompt repayments
• Contact customers regarding delinquent payments and prepare reports

Credit Specialist

Engineer

• Manage the overall efforts to analyze and enhance Ferguson’s position in the marketplace
• Increase industry awareness of Ferguson Geo/Stormwater products through attendance in tradeshows, conferences, meetings, and presentations
• Prepare and present technical presentations throughout the assigned geography
• Research and understand local green infrastructure codes to build a targeted sales strategy
• Engage end users, engineering firms, and contractors to support project opportunities
• Coordinate and manage projects through the specification process
• Support the national growth initiatives of the Geosynthetics and Stormwater Management team
• Work with external sales team to assist contractors and municipalities with installation and maintenance practices
• Co-manage sales revenues in conjunction with the Geo Storm Associate and sales managers
• Provide management timely feedback on activities related to pending projects and sales.

Engineered Solutions Specialist – Geo Stormwater

• Serve as a subject matter expert in ITSM and Configuration Management, with solid understanding of ITBM, Asset Management, Event Management, Service Mapping, and application development
• Design, implement, and maintain fully automated CMDB data collection and maintenance using APIs, AI, and custom code
• Ensure the integrity, accuracy, and usability of CMDB configuration items and relationships through ongoing validation and governance
• Develop and support ITSM applications and integrations with external systems
• Identify system gaps, recommend solutions, and provide ongoing production support
• Collaborate with ITSM team members, internal business customers, and vendors to deliver enhancements, configuration changes, and issue resolution
• Maintain documentation and continuously improve processes, standards, and tools
• Provide technical training, guidance, and documentation to IT associates
• Know the latest on ITSM platform capabilities and supporting technologies
• Other tasks related to ITSM as deemed vital by management

ITSM CMDB Administrator

Director

• Drive alignment and execution of Home strategies in the local markets
• Lead communication efforts around new capabilities and resources
• Collaborate with assigned region and areas on Home business planning
• Roll-out and support the execution of national strategies
• Develop and manage strong relationships with key vendors and suppliers
• Implement company policies and processes
• Support staffing, training and performance evaluations
• Collaborate with regional and local leadership
• Maintain strong connections with customers, sales leadership and associates

Director of Home – Northwest Region

• Drive alignment and execution of Home strategies in local markets
• Lead communication efforts around new capabilities and resources
• Collaborate on Home business planning, including budgeting and forecasting
• Roll-out and support execution of national strategies at local level
• Manage competing demands from corporate and market-level initiatives
• Develop and manage relationships with key vendors and suppliers
• Implement company policies supporting growth, customer satisfaction, and market share
• Support staffing, training, and performance evaluations to meet strategic goals
• Collaborate with leadership to ensure strategic alignment
• Maintain connections with customers and associates to drive success

Director of Home – Midwest Region

Artificial Intelligence

• Architect Ferguson's AI Center of Excellence
• Design governance infrastructure and operating frameworks
• Lead AI Council and GRC sub-committee
• Develop Responsible AI Use Guidelines
• Manage strategic vendor relationships
• Monitor portfolio-wide AI initiatives