ITSM CMDB Administrator – Device42

Ferguson

ITSM CMDB Administrator responsible for Device42 administration and CMDB governance within Ferguson's ITSM team. Collaborating across teams to enhance data quality and system integrity, with a focus on ServiceNow integration.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $5,445 - $9,537 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CMDB administration, governance, and architecture, with a strong focus on data integrity, service mapping, and ITIL processes. Proficient in designing and implementing automated CMDB solutions and integrations across platforms.

Highest-signal resume keywords

CMDB AdministrationCMDB ArchitectureDevice42 DiscoveryServiceNow IntegrationITIL Configuration Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CMDB GovernanceData ModelingCI RelationshipsService MappingAutomated CMDB DiscoveryData Quality AnalysisTechnical DocumentationCMDB IntegrationsAutomation SolutionsTroubleshooting

Soft Skills

Proactive CommunicationMentorshipCollaboration

Tools & Technologies

Microsoft OfficeDevice42ServiceNow

Industry Keywords

Configuration ManagementITSM ApplicationsGovernance FrameworksData IntegrityData Reconciliation

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the CMDB Owner and Subject Matter Expert
Act as the primary point of contact for CMDB-related initiatives
Provide proactive and transparent communication on CMDB initiatives
Lead CMDB governance efforts, ensuring data integrity and usability
Design, implement, and maintain automated CMDB discovery processes
Drive CMDB maturity by identifying data quality gaps
Collaborate with technical teams to establish accurate service relationships
Develop and support ITSM applications and integrations
Troubleshoot complex issues related to CMDB and related technologies
Create and maintain comprehensive documentation and governance frameworks
Deliver training and mentorship to technical teams

Requirements

What you’ll need

5+ years of hands-on CMDB administration and governance experience
expertise in CMDB architecture, data modeling, CI relationships and service mapping
solid experience with Device42 discovery and data reconciliation
experience integrating and maintaining CMDB data across ServiceNow and other platforms
understanding of ITIL processes related to configuration management
experience designing CMDB integrations and automation solutions
proficiency with Microsoft Office products and technical documentation tools
Bachelor's degree in information systems, Computer Science or equivalent work experience.

Benefits

Comp & perks

health, dental, vision
paid time off
life insurance
401(k) with a company match
mental health coverage
gender affirming benefits
family building benefits
paid parental leave
associate discounts
community involvement opportunities