Ferguson

Project Manager

• Create accurate quotes and pricing for full box cabinets, doors and drawer fronts
• Consult with customers, vendors, and internal teams to confirm layouts, specifications, and timelines
• Design cabinet layouts for multifamily projects using provided plans and specifications
• Review architectural drawings, schedules, and scope to ensure accuracy
• Place orders with manufacturers and suppliers
• Manage revisions, change orders, and updates throughout the project lifecycle
• Coordinate with sales, operations, and logistics teams
• Maintain organized project documentation, pricing files, and customer records
• Track orders from production through delivery, ensuring timelines are met
• Proactively communicate project status, delays, and issues to customers
• Ensure all projects meet company standards for quality, accuracy, and profitability

Sales Project Manager

Sales Operations Manager

• Execute the streamlined process to ensure customers receive Utility Rebate credit
• Work on established Power APP’s for Instant Rebates
• Assist with payment and credit reconciliation monthly
• Communicate with local sales or sales management
• Assist with special projects as needed
• Attend scheduled team meetings

Sales Operations Coordinator

Sales

• Lead business development efforts by collaborating with outside sales associates to expand light commercial HVAC market share
• Develop sales plans and initiatives to protect and grow relationships with targeted customers
• Assist in establishing inventory levels through effective forecasting activities
• Partner with Commercial Mechanical, HVAC and Res Trade teams to grow market share
• Coordinate with local Light Commercial quotations team for alignment on pricing and customer requirements
• Collaborate with Sales team to align commercial HVAC product strategy with sales execution
• Support face-to-face and remote sales to new customers
• Drive over-market growth by improving visibility of available brands
• Deliver in-depth product training and demonstrations to internal teams and customers
• Work closely with TSA team to enhance market efficiency

Senior Commercial Sales Specialist – HVAC

Business Analyst

• Develop predictive models and use machine learning algorithms to support targeting, personalization, and budget optimization
• Steer test design, A/B experimentation, and causal inference analyses to accurately measure marketing impact, isolate lift, and inform optimization decisions
• Perform feature engineering, statistical modeling, and model deployment for marketing initiatives
• Extract, validate, and manipulate data from multiple sources, ensuring data integrity and compliance with data governance and consumer privacy standards
• Collaborate with Data Engineering for advanced ETL and automation solutions
• Translate sophisticated analytical findings into strategic recommendations that influence marketing and executive decision-making
• Partner with BI developers to build automated dashboards and reporting solutions that visualize marketing performance and enable self-service analytics
• Collaborate with marketing leadership to design test & measurement frameworks, attribution models, and optimization methodologies for media and campaign strategies
• Act as a trusted advisor to senior partners, providing insights that align with organizational goals and marketing objectives
• Educate partners on data, methodologies, frameworks, and standards to foster data-driven decision-making
• Design and layout visual elements of reports and dashboards using industry standards for easy consumption by non-technical audiences
• Formalize and adhere to strong quality assurance processes to ensure the integrity of analytical outputs
• Find opportunities to improve partner experience with reports/dashboards through enhanced visualization, interface design, and back-end performance
• Standardize measurement frameworks to ensure consistency and scalability
• Lead the creation of strategic roadmaps for marketing analytics, aligning initiatives with business priorities and growth objectives
• Enhance benchmarking and scenario planning methodologies to guide investment decisions and optimize marketing spend
• Provide guidance, coaching, and technical support to other analysts
• Lead knowledge-sharing sessions and help develop standards for marketing analytics, fostering a culture of continuous learning and analytical excellence
• Stay current on emerging technologies, data science techniques, and marketing analytics trends
• Find opportunities for automation and process optimization within marketing analytics workflows.

Lead Marketing Business Analyst

Network Engineer

• Collaboratively design/manage all WAN/LAN, WLAN, VPN, and Network Infrastructure
• Work in tandem with other engineers, the NOC, SOC, incident responders, and technology infrastructure and development team members
• Advance troubleshooting of all network infrastructure
• Proactively research, analyze and recommend new technologies to meet changing business needs
• Improve the infrastructure's uptime, performance and reliability
• Establish and implement standards and policies for all network infrastructure
• Accountable for optimizing network performance for scalability, reliability and usability
• Develop and maintain documentation related to design/changes in network infrastructure
• Configure, troubleshoot and scale load balancing platforms
• Design network configuration settings for internal and external systems
• Lead team on escalated major incidents technical infrastructure issues to satisfactory resolution
• Coordinate installation, repair, or maintenance of network hardware equipment
• Ensure compliance with IT Security and Governance processes
• Identify and implement technical and service improvements

Lead Network Engineer

Claims Specialist

• Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements
• Issuing customer credit memos in Trilogie
• Issuing debits as needed
• Achieve the required submission goal daily/monthly
• Researching/resolving any claim related issues
• Daily communication with internal branch associates, external customers, and vendors
• Detailed tracking of approved and denied claims
• Assisting branches/customers with part returns
• Reconciliation of vendor payments, customer credits, discrepancies
• Participate in group Teams calls periodically
• Participate in Bi-Annual audit reconciliations
• Assist on special projects
• Work overtime as needed during peak season

HVAC Warranty Claims Coordinator

Customer Support

• Work together with Sales associates to support customer needs by determining the best products and solutions
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders
• Pre-consultation quoting on residential new construction and remodels

Senior Sales Support Representative

Inside Sales

• Provide quotations, sales support and be the primary inside contact for all Fluid Sealing related inquiries to our sales and production teams.
• Technically competent on all gasket & fastener products.
• Collaborate with key fluid sealing manufacturer partners.
• Work closely with the Fluid Sealing Team Coordinators.
• Work across multiple districts and customer groups.
• Collaborate with sales and production teams to understand customer requirements, promote sales of fluid sealing products, and provide sales support.
• Provide quotation packages based on project requirements and production schedules.
• Manage multiple projects at one time.
• Maintain accurate records of all correspondence received and sent, including quotations, sales orders, technical data, etc.
• Participate in project monthly meetings to discuss market information, pricing, and organizational goals.

Inside Sales Specialist – Fluid Sealing

Human Resources

• Conduct prompt, fair, impartial, and thorough investigations into claims of potential workplace misconduct
• Conduct investigatory interviews and collect relevant evidence
• Write investigation reports and deliver debriefs with relevant partners
• Document investigative efforts internally using a case management system
• Work with HR Business Partners and managers to handle ER issues
• Partner with HR teams, legal counsel, security partners and business leaders
• Conduct ongoing HR training and guidance for managers and associates
• Ensure consistent application of company policies and procedures

HR Employment Practices Analyst

• Collaborate with Outside Sales and Showroom Consultants to perform administrative functions
• Work in a fast paced environment, multi-tasking between phones, emails, and various software programs
• Support showroom sales by answering sales calls, processing orders, coordinating deliveries, and resolving order issues
• Ensure personalized customer service with timely responsiveness & proactive order management

Showroom Sales Support Representative

• Manage all aspects of a project, from start to finish, so that it is completed on time and within budget
• Recommend products and services that fit well with clients' business needs
• Run execution of a project in accordance within the organization's project management methodology according to the established project plan
• Establish and maintain effective sales relationships with major accounts/customers
• Coordinate with vendors to ensure they are integrated into the project and that the customer receives products on-time and satisfactory standards of service
• Supervise progress and performance against the project plan; take action to resolve operational problems and minimize delays
• Work directly with partners and clients to determine project scope, specifications, requirements, and perform calculations
• Conduct project meetings and prepare regular reports to communicate the status of the project within and beyond the project team
• Allocate resources and assign tasks to ensure these targets are met
• Provide a high level of assistance to program/project managers to ensure projects are carried out according to plan

AMI / AMR Project Manager

Mechanical Engineer

• Lead the design and development of ceiling fans, integrating AC/DC/BLDC motor technologies, motor controls, LED lighting, and smart home connectivity (Wi-Fi, Bluetooth, Alexa, Google Home).
• Conduct airflow, noise, and energy efficiency analyses to ensure exceptional product performance and compliance with standards (UL/ETL, Energy Star, DOE, JA8/Title 24).
• Develop and validate motor control circuits, LED driver systems, and smart home integrations, ensuring reliability, performance, and regulatory compliance.
• Create detailed 3D CAD models, technical drawings, and Bills of Materials (BOMs) using tools like SolidWorks, Autodesk, or Creo.
• Oversee prototype builds, coordinate lab/field testing, and perform root-cause analysis to validate performance and resolve issues.
• Partner with design, sourcing, and manufacturing teams to ensure Design for Manufacturability (DFM), cost efficiency, and product feasibility.
• Collaborate with overseas suppliers (primarily in Asia) to ensure product specifications, quality, and on-time delivery.
• Drive initiatives for energy efficiency, cost optimization, and next-generation technology integration to enhance product competitiveness.
• Deliver executive-level updates on project progress and risks.
• Mentor junior engineers.
• Offer technical support for installation, warranty issues, and field troubleshooting as needed.

Lead Product Design Engineer – Fans Portfolio

• Process inbound telephone calls and respond to internet leads
• Set in-home sale appointments for Safety Specialists
• Make a high volume of outbound phone calls to schedule in-home sales visits
• Follow a systematized sales process to convert leads into sales opportunities
• Collaborate with others and ensure quality assurance throughout the lead-setting process

Sales Support Representative

• Performing design help for potential Ductless, VRF opportunities and ongoing contractor help for multifamily projects
• Responsible for being a product champion for Ductless, Crossover, VRF
• Lead and develop customer relationships on a local, regional, and national level, or combination thereof
• Responsible for expertise in factory design software and understanding of load calculations
• Manage orders throughout the lifecycle to ensure that any changes to a job are communicated and accounted for
• Work with Ferguson's Ductless/VRF Team, Business Development Manager and National Account Manager and Territory Managers to help close sales, maintain ongoing jobs, provide training, seek new business opportunities and to grow market share
• Responsible for job and order follow up including tracking of all pertinent information acquired after the intent to award is disclosed
• Alignment with inventory efficiency goals and maintenance of job performance against job expectations
• Frequent local travel required; occasional overnight travel required
• Any other assigned duties

Category Sales Specialist – VRF/Ductless

Support Engineer

• provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson
• travel to perform field visits as necessary for resolution of issues after appropriate phone support has been applied
• instruct on how to proceed in repair or troubleshooting
• determine best methods to satisfy contractor and end users
• ensure customer/contractor represents product in an accurate and reputable manner
• evaluate customer/contractor installations through field visits
• act as a liaison between vendors and contractors/customers
• build and maintain working relationships with sales associates and customers
• conduct HVAC customer training at Ferguson, including individualized product and customer specific needs
• conduct HVAC training at contractor's location as needed
• provide HVAC technical support and training to the inside and outside sales team in branches
• participate in continuing education and professional development as required
• participate in new product support and training as required
• support outside sales with customer visits as needed
• accurately document all conversations and field visits
• be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions
• ensure credits are submitted to the appropriate Ferguson channel for writing of the credit