Credit Services Specialist

Ferguson

Credit Specialist managing inbound calls and customer account issues at Ferguson. Handling payments, reconciling balances, and maintaining records for efficient account management.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high volumes of inbound calls while providing exceptional customer service and maintaining accurate records. Proficient in data entry and basic math functions, with a strong ability to prioritize tasks and communicate effectively.

Highest-signal resume keywords

Credit ExperienceData Entry SkillsCustomer ServiceMicrosoft Office ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBasic Math FunctionsAccount ReconciliationPayment ProcessingReport Preparation

Soft Skills

Effective CommunicationOrganizational SkillsProblem-SolvingDecision-MakingAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Access

Industry Keywords

Inbound CallsAccounts ReceivableCustomer PaymentsFast-Paced EnvironmentClerical Support

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Responsible for handling a high volume of inbound calls with expectations of taking around 50 calls per standard shift
Data Entry
Work on simple, non-sensitive credit accounts, following guidelines established for the organization
Specific responsibilities include receipt of customer payments, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status
Helps customers with questions/problems on their account
Perform routine clerical support for functional groups performing simple calculations, and maintaining records and files following standard procedures with all work certified or checked by direct supervisor
May update and summarize receivables
Processes payments for open customer accounts
Identify the needs of customers and resolve issues

Requirements

What you’ll need

Credit experience of 1-3+ years
Call center experience is a plus
Ability to organize and prioritize work
Effectively communicate in writing and verbally
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
Ability to adjust work schedule in accordance with job objectives
Must have strong and accurate data entry skills
Perform basic math functions
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment & follow through on commitments.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with company match
Mental health coverage
Gender affirming benefits
Paid parental leave
Associate discounts
Community involvement opportunities