Evident Scientific

Customer Support

• Interact with customers via phone, email, chat, or in-person to provide assistance, answer questions about products, services, order status etc. and resolve issues in a prompt and professional manner leading to positive customer experience and satisfaction.
• Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products.
• Create customer accounts and maintain the customer data up to date & clean to support all the CC processes.
• Cooperate with the master data specialist to support continuous improvement of master data related processes.
• Provide remote customer training for Evident instruments and application software to end customer.
• Collaborate with product units, including application specialists and software/hardware development teams.
• Participate in regular internal and external training and development programs.
• Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools.
• Investigate and resolve customer complaints or concerns, resolve potential returns, escalating complex issues to the appropriate internal departments when necessary, and ensuring timely resolution.
• Make sure the root causes of the issues are being addressed and resolved.

Customer Care Specialist, German Speaker

Manager

• Define and maintain the global commercial systems roadmap for Evident Scientific
• Translate commercial, sales, and marketing strategies into scalable system capabilities
• Partner with IT on feasibility and delivery
• Serve as the business owner for SFDC and CPQ
• Drive design supporting lead management, pipeline management, quoting, and workflows
• Lead end-to-end commercial process design across regions
• Identify inefficiencies and drive solutions
• Define reporting requirements with Sales Ops analytics team
• Lead global change management for system releases
• Collaborate with Commercial, Finance, and IT leaders

Senior Manager, Global Commercial Systems

Sales

• Achieve and exceed quarterly and annual sales quota, strategic and unit sales objectives, profit goals and market share goals.
• Provide the direction, leadership, coaching and mentoring for specialist team.
• Advance the professional development, professional conduct, sales effectiveness, and efficiency of associates.
• Recruit, develop, and train team with clearly communicated sales targets and overall performance standards.
• Forecast monthly revenue and unit projections utilizing the company CRM (Salesforce.com).
• Drive standard work to funnel management process in CRM (Salesforce.com) and DPIP (Digital Pathology Implementation plan) process.
• Strengthen, develop and maintain high-level relationships within key accounts.
• Work collaboratively with members of the sales and service organizations including Regional Sales Managers, Territory Managers, Distribution Partners and Service Engineers to deliver the Digital Pathology Implementation Plan.
• Manage internal communication and handovers to ensure across functional alignment for large and strategic sales projects and tenders.
• Achieve high levels of customer satisfaction through delivery of sales and support assistance.
• Partner with customer care, technical support, and service to ensure smooth post-sales implementation and on-going support.
• Maintain industry expertise and network. Stay informed about industry trends, competitive products, and emerging technologies in the digital pathology space.
• Attend conferences and congresses with thought-leaders and KOL’s, give presentations and webinars supporting the specialist team and sales process as required, host reference site visits, industry panels and round tables etc as required.

Sales Director – Digital Pathology EMEA

• Management of all accounts and prospects within the Northeast territory
• Meet or exceed established booking, revenue, and profitability targets
• Maintain all client and prospect information and activity within the company’s CRM system, currently Salesforce
• Represent the company at business and scientific meetings and conferences
• Develop specific strategic and tactical plans to meet or exceed targets

Digital Pathology Sales Specialist – Northeast

Recruitment

• Own and manage the full lifecycle recruitment process (intake through offer and onboarding)
• Partner with hiring managers to define role requirements, candidate profiles, and search strategies
• Develop and execute sourcing strategies to attract high-quality, diverse talent
• Screen, interview, and evaluate candidates to ensure strong alignment with role and culture
• Manage interview coordination and candidate experience with a high level of professionalism
• Drive offer development and negotiation in partnership with leadership
• Maintain accurate data and reporting within the ATS (SuccessFactors preferred)
• Proactively identify opportunities to improve recruiting processes and efficiency
• Ensure a positive, high-touch candidate and hiring manager experience

Talent Acquisition Partner – Contract

Payroll

• Support U.S. payroll processes; experience with Canadian payroll is preferred
• Review payroll registers and prepare downstream payroll-related reports
• Experience using ADP is a strong plus
• Maintaining employee data in SuccessFactors
• Provide general HR coordination and operational support to regional HR business partners
• Complete 401(k) funding audit templates
• Coordinate approvals and obtain required signatures
• Submit documentation to Accounts Payable for funding
• Generate 401(k) reports based on payroll registers and provide to vendors
• Monitor and manage the payroll/benefits mailbox
• Respond to or route employee payroll/benefits questions appropriately
• Provide clear, professional communication to employees regarding payroll and benefits topics

HR Payroll Coordinator – Part-Time, 1-Year Assignment

• Build and expand Evident’s Digital Pathology customer base within the region, achieving growth aligned with company plans
• Work in coordination with other members of the Team within a matrixed management organisation
• Develop and execute strategic sales plans to grow the company’s market share in digital pathology within the region
• Qualify customer interest and needs, identifying the multiple decision makers and stakeholders, understanding and mapping technical, operational and financial requirements.
• Introduce Evident’s digital pathology portfolio to potential clients through delivering presentations or simple product demonstrations, highlighting the value of transitioning to digital workflows, and demonstrating the value of the Evident solution to better addresses customers current and future goals.
• Achieve and exceed sales quotas by building a robust pipeline of prospects and closing new business: Act as a trusted advisor to clients, understanding their pathology workflows and providing tailored solutions to meet their specific needs
• Collaborate with specialist teams and partners to provide product demonstrations, facilitate workflow and integration discussions, to test application/AI analyses, to determine and present Evident’s solution and ROI, to plan implementation, training, and post-sales support and to support tender processes
• Address customer inquiries, resolve concerns, and ensure customer satisfaction throughout the sales process
• Stay informed about industry trends, competitive products, and emerging technologies in the digital pathology space
• Achieve high levels of customer satisfaction through delivery of sales and support assistance
• Attend conferences and congresses with local thought-leaders and KOL’s, coordinating product demos, reference site visits, installs, and customer training when required
• Partner with customer care, technical support, and service to ensure smooth post-sales implementation and on-going support
• Maintain accurate records of sales activities, customer interactions, and sales opportunities in the SFDC system
• Provide regular sales forecasts and reports to the regional sales manager and participate in sales meetings