EVERSANA

Account Manager

• Lead the tactical execution of integrated and digital marketing plans while maintaining a strong understanding of the agency/client relationship
• Responsible for developing and incorporating strategic planning skills within the broader scope of account management
• Oversee the development of campaigns and project plans, providing day-to-day support on broader strategic efforts in collaboration with the Account Director
• Accountable for identifying and meeting client needs while aligning with internal processes to ensure the successful initiation, management, and execution of all initiatives
• Lead client presentations, facilitate internal project meetings, and actively contribute as part of a highly engaged and large account team
• Responsible for strategic projects (i.e. Website, ISA) and reporting initiatives (i.e. weekly/monthly dashboards)
• Responsible for the finished product/service – from the creation of comprehensive project plans to the process of submissions for regulatory and client reviews
• Track project budgets regularly and work with AS and AD to manage scope
• Exhibit critical thinking skills and an awareness and understanding of client’s business and strategic objectives
• In the absence of a Supervisor or Director, be the day-to-day contact for clients and/or agency partners
• Prepare client proposal decks and quotations
• Proactively look for business opportunities with existing clients and prospects
• Mentor or manage junior team members, ensuring client submissions are executed flawlessly, with implementation of agency best practices
• Must adhere to agency policies and required compliance practices

Senior Account Manager

Application Engineer

• Architect, design and implement scalable, multi-agent systems that automate complex, multi-step business processes
• Translate existing processes, and develop novel multi-agent architectures for new opportunities
• Implement agent orchestration frameworks (e.g., Google ADK, LangGraph, CrewAI, etc.)
• Design secure 'tool-calling' architectures, allowing LLMs to interact with internal databases, CRMs, and APIs safely
• Implement LLMOps/AgentOps best practices
• Mitigate AI-specific security risks, such as prompt injection, hallucination loops, and unauthorized tool execution
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Senior AI Application Engineer

Director

• Working with internal and external clients, data providers, and other 3rd parties
• Enhance and execute team priorities by leveraging data and analytics, predictive analytics, machine learning
• Delivering business requirements and technical specifications for data science team
• Project coordination/management, presentations to executive staff, client interactions
• Support clients and business partners via operational excellence, strategic thought, and organized project prioritization and delivery

Senior Director, Reporting & Analytics – Patient Services

Social Media Manager

• Lead strategic development and tactical initiatives for a portfolio of business
• Serve as lead social media counsel to account staff and external clients
• Identify, secure, and grow both organic and new business opportunities
• Work with other Directors and the Senior Director on team planning, growth, and internal education
• Drive internal education, knowledge sharing, and internal communications to promote social media adoption
• Serve as the primary subject matter expert and project owner for a portfolio of business, collaborating with clients to stay updated on social media trends and technology
• Support clients' marketing objectives within the pharmaceutical industry
• Participate in and lead team meetings, create documentation and articles to support the team and EVERSANA INTOUCH at-large
• Ensure client initiatives are delivered on time, on budget, and on target
• Build strong partner relationships and contribute to clients' strategic issues, marketing initiatives, and educational needs regarding new media
• Work closely with internal teams, including business development, project management, account staff, business systems analysis, creative, user experience, analytics, search, CRM, and development
• Manage projects, conduct research, and handle time management effectively

Director, Social Media

Conversion Rate Optimizer

• Converting inbound leads into secured meetings
• Securing outbound meetings from marketing engagement
• Generating new business for commercialization services
• Optimizing conversion processes and providing actionable insights on buyer behavior

Lead Conversion Manager

Vice President

• The VP, Medical at EVERSANA INTOUCH will lead the Medical team across a large network affiliate, managing brands in multiple disease states for a diverse range of clients including Marketing, Medical Communications, Medical Affairs, and Market Access.
• This role provides strategic and scientific direction to various teams, ensuring the creation of compelling and clinically accurate content.
• The VP will identify new clinical trends, analyze clinical data, and participate in medical conferences to drive opportunities for clients and the agency.
• Additionally, this position involves leading and mentoring Medical team members, guiding the creation of promotional materials, and consulting on medical content production.
• The VP will also improve medical literacy across agency groups, guide submissions for client medical/regulatory approval processes, and maintain significant client partnerships and new business activities.
• This high-profile role requires a dynamic leader with a deep understanding of disease states, clinical trials, treatments, and competition.

VP, Medical

Client Partner

• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
• Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications.
• Mentor junior staff. Provide initial and ongoing training to staff.

Medical Information Client Manager – Team Lead

Analyst

• The UKG Pro HRIS Analyst is responsible for supporting, maintaining, and optimizing EVERSANA’s UKG Pro HCM system across HR, Payroll, Benefits, Talent, and Onboarding modules.
• Serve as a subject matter expert for system configuration, troubleshooting, and end‑user support.
• Supports HRIS processes for EVERSANA’s global workforce while leading small projects and system enhancements that strengthen system reliability and enable a seamless and consistent employee experience.
• Partner with HR, Payroll, IT, and business stakeholders to ensure data accuracy, system efficiency, and highly reliable employee experience.
• Identify, research, track, and ensure timely resolution or appropriate escalation of technical issues (internal user support & external vendor support).

HRIS Analyst, UKG Pro

Consultant

• Leading targeted secondary research (e.g., desk research, secondary data analysis) and primary research (e.g., interviews with key opinion leaders / insurance payers) with little to no oversight
• Synthesizing research insights to develop logical and effective client-ready recommendations
• Independently running work streams and/or entire projects, handling day-to-day client-facing responsibilities, and ensuring deliverable deadlines are met
• Working closely with senior team members to present findings to clients and assist with business development opportunities
• Developing high-quality client communications and deliverables (e.g., PowerPoint slides, Excel models)

Senior Consultant, Life Sciences

Manager

• Create strategic solutions for EVERSANA clients and prospects in collaboration with business development and sales operations, emphasizing cross-functional service offerings to create a complete solution
• Participate in scoping calls/meetings, solution development, meeting preparation, and presentation development as needed
• Provide strategy and content (PowerPoint, Word, Excel) for proactive proposal development
• Support the development of market assessments for specific opportunities
• Work collaboratively with internal market research as appropriate to support above
• Collaborate with commercial operations to align budgets with strategy
• Collaborate with marketing to develop content as appropriate
• Collaborate with finance to validate financial assumptions as appropriate
• All other duties as assigned

Manager, Commercial Strategy

Therapist

• Deliver against sales targets and drive business growth
• Build and maintain strong relationships with key stakeholders within hospitals
• Utilize knowledge of IDNs and Academic Medical Centers to navigate the healthcare landscape
• Assist HCP champions and health system leaders in operationalizing treatment
• Collaborate with cross-functional teams to develop effective sales strategies
• Stay up to date with the latest clinical data and market trends
• Conduct product presentations and educational programs for healthcare professionals
• Assist in the onboarding and formulary approval process for hospitals.
• Monitor market trends and adjust sales strategies accordingly.
• Maintain accurate records of sales activities using CRM tools.
• Develop local, regional and national KOLs in assigned territory.
• Ability to travel – up to 40% of the time.

Key Account Manager – Immunology and Gene Therapy

• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
• Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications.
• Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers.
• Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
• Maintain client invoicing and participate in client audits.

Medical Information Client Manager – Team Leader

• Provide support to the Social Media team;
• Serve as project counsel to account staff, with as-needed guidance from senior staff;
• Responsible for day-to-day research, social media community management, and presentation of internal education;
• Expected to serve as a project owner, understand and stay aware of marketing requirements within the pharma industry;
• Stay current on new media developments;
• Participate in team meetings and support internal and external client initiatives to ensure projects are delivered on time, on budget and on target;
• Develop and execute social media strategies to enhance brand presence and engagement;
• Analyze social media data to generate actionable insights and optimize campaigns;
• Monitor social media trends, competitor activities, and industry developments;
• Create and maintain social media dashboards and reports to track performance metrics;
• Collaborate with creative, medical, and account teams to develop content strategies;
• Provide strategic recommendations based on social media analysis and insights;
• Conduct social listening research to gather insights and inform content planning;
• Stay updated on regulatory requirements and ensure compliance in all social media activities;
• Present findings and recommendations to internal teams and clients;
• Mentor and guide junior social media analysts, providing constructive feedback and support;
• Manage multiple projects simultaneously, ensuring timely and accurate delivery;
• Utilize social media analytics tools and platforms to drive performance improvements;
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias;
• All other duties as assigned

Senior Social Media Analyst

• Deliver and manage creative and strategic project/programs
• Program and client-level staffing plans
• Program and client reporting: health, status, risks, and key program milestones
• Issue mitigation plan
• Ensure the onboarding plan is defined and implemented
• Responsible for billability of project management team
• Project Coordinator, Project Manager, and Senior Project Manager performance evaluations and goal setting
• Issue and escalation root cause analysis
• Facilitate retrospective meeting and share results with relevant stakeholders
• Collaborate with portfolio team on client road map and improvement plans
• Develop direct reports and serve in a coaching and mentoring role across the team
• Enforce process adherence and actively manage resistance
• Monitor consistent successes/challenges and propose opportunities for process and standards improvement
• Review project work output and provide feedback
• Manage and prioritize team workload
• Manage team level goals and objectives to ensure successful outcomes across clients and projects
• Manage team escalations
• Proactively identify program level risk
• Oversee program health (budget, scope, and timeline)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Associate Director, PMO

Account Executive

• Work with clients to plan, execute, manage and analyze digital marketing campaigns
• Build and maintain strong partner relationships
• Interact with clients daily and provide key contributions for client’s day-to-day issues and projects
• Work closely with internal departments including Project Management, Strategy, Business Systems Analysis, Creative, Analytics, Social Media, Design, and Development
• Provide senior-level leadership and guidance for the interactive marketing plans for a group of clients and/or brands managed by other Account Directors
• Share responsibility for client retention by maintaining mid-to senior-level relationships, providing additional opportunities and assessing risk associated with the client
• Responsible for meeting the campaigns’ financial impact on budget, target goals and objectives for both the client and for EVERSANA INTOUCH
• Lead the development of the integrated solutions offered from EVERSANA INTOUCH through research, analytical metrics and strategic insight