EVERSANA

Customer Success Manager

• Support implementation and execution across marketing platforms
• Collaborate with stakeholders to: Understand business requirements, Translate into system solutions, Assist with CRM migration planning and execution
• Work across Martech tools to: Configure, troubleshoot, and optimize solutions, Provide tactical support to senior team members on active initiatives, Ensure alignment across systems (email, data, media, CRM)

Marketing Technology Analyst – CRM, Marketing Cloud

Engineer

• Develop and Implement: Create threat detection rules, alerts, and dashboards using Splunk, SentinelOne, and other security tools.
• Analyze Logs: Examine security logs and alerts to identify and investigate potential security incidents.
• Collaborate: Work closely within the security team to enhance our overall security posture.
• Stay Informed: Keep up-to-date with the latest threats, vulnerabilities, and security technologies.
• Maintain Documentation: Contribute to the development and upkeep of security detection database.
• Automate Processes: Streamline security tasks and processes to boost efficiency and effectiveness.

Threat Detection Engineer

Artificial Intelligence

• Develop and fine-tune LLM-powered applications for internal teams and pharmaceutical clients.
• Build AI-powered agents to assist in areas like drug commercialization, market intelligence, competitive analysis, and procurement.
• Design and implement RAG-based (Retrieval-Augmented Generation) solutions using enterprise CRM and knowledge data.
• Collaborate with software engineers and domain experts to deploy AI models into production.
• Work with APIs (e.g., OpenAI, Anthropic, Google Gemini, Cohere, Hugging Face) to integrate generative AI capabilities into applications.
• Experiment with multimodal AI models for text, image, and audio processing in pharmaceutical use cases.
• Optimize AI models for efficiency, scalability, and compliance with pharmaceutical industry regulations.
• Contribute to new AI-driven products and prototypes for the pharma industry.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

AI Development Intern – 10-week Program

Attorney

• Manages the end-to-end MLR process
• Responsible for scheduling, setting the agenda, and leading Review Committee meetings
• Add live discussion notes for comments discussed in Veeva Vault Scribe meeting minutes
• Ensure all covered communications are properly vetted through the review process utilizing the online review system
• Rejects incomplete submissions and materials that are not review ready
• Supports FDA 2253 submissions, or country specific regulatory submissions with MLR Regulatory Reviewer/Partner
• Support the development of project plans
• Support medical content development team
• Support Medical Affairs and Medical Information leadership in developing and managing project plans for key initiatives

Medical, Legal and Regulatory Coordinator

Clinical Research

• Independently executes statistical aspects of projects that meet client expectations.
• Provide one-on-one mentorship to new employees and coops.
• Assists in the training of junior statisticians to develop methodological expertise, soft skills, and other aspects of professional development.
• Development of statistical analysis plans.
• Conducts statistical analyses.
• Report development.
• Interpretation and dissemination of findings.
• Oversees and implements quality control activities.
• Lead or participate in the develop or modification of novel statistical analysis code.
• Creates, maintains, or extends R packages and R shiny applications to standardize common statistical routines and enable their accessibility, using Git for version and BitBucket for collaboration.
• Participating in meetings with clients and/or internal project teams to lead discussions around statistical methods and to present results from analyses.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Biostatistician II

Project Manager

• The Senior Project Manager (SPM) plays a pivotal role in leading the internal day-to-day operations and delivery for a set of strategic, creative and medium-to-high complexity tactical projects, from inception to completion, within a brand or multiple brands.
• Full lifecycle delivery and management of complex, technical, strategic and creative projects
• Develops and actively manages project timelines, estimates, risk registers, communication plans, burn reports and change logs with minimal oversight
• Leads the estimation process and provides project budget and staff plan parameters with minimal supervision
• Leads the project timeline creation process in close partnership with internal and external stakeholders with minimal supervision
• Leads project kickoffs and status meetings
• Creates and/or reviews and distributes meeting recaps; oversees and evolves Project Managers (PM) and Project Coordinators (PC) in their ability to write actionable recaps
• In partnership with AD and GPD, develops financial forecasts for proactive financial management
• In partnership with AD, Finance and Account, facilitates monthly billing, analysis and action
• In partnership with Account Services, AD and GPD, assists with the development of annual and project-based SOWs
• In partnership with ADs and GPD, provides input to program Gantt Charts
• In partnership with Account Services, AD and GPD, assists with change order creation and management
• Actively works with project stakeholders to identify, evaluate, log, communicate and mitigate project-level risks
• Works closely with Project Management Office (PMO) leadership to identify and mitigate program-level risks
• Identifies project staff needs and works with resource managers and PCs to ensure accuracy and updates of resource plans
• Resolves conflicts, including scope, schedule, resources, budget, quality and communication with minimal oversight
• Ensures all project artifacts (FRD, BRD, etc.) are properly stored within enterprise systems (Workfront, TFS, etc.)
• Accountable for application of Intouch delivery processes and PMO standards across their projects
• Actively mentors and supports training efforts for Project Managers and Project Coordinators
• Acts as first touchpoint of escalation for Project Managers and PCs
• Participates in candidate interviews as needed
• Effectively senses team morale and understands how to address issues modeling inclusive behaviors, and proactively managing bias.

Senior Project Manager

Art Director

• Leads the strategic and creative vision for multiple brands
• Guides and mentors a multidisciplinary creative team
• Oversees creative strategy and execution
• Collaborates with account and planning teams
• Serves as the lead creative contact for clients
• Fosters strong partnerships with internal and external teams
• Ensures creative work adheres to MRL guidelines
• Presents and defends creative concepts to clients
• Champions accessibility and inclusivity in creative work
• Mentors and develops creative talent

VP, Creative Director – Art

Sales

• Support the Prospect Process and Optimization
• Development and maintenance of sales forecasts and pipeline
• Track prospect status and pull reports from Salesforce.com
• Identify and address barriers in the sales process
• Schedule sales calls, complete meeting follow-ups
• Assume leadership of the weekly pipeline planning process

Sales Coordinator

Manager

• Manage daily field-based activities to support appropriate patient access in key neurology centers and provider offices
• Execute collaborative territory plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and other partners
• Interact frequently in the field (60-70% of the time) with key stakeholders in multiple sites of care including, physician practices, hospitals, and other sites of care.
• Serve as a subject matter expert in educating healthcare provider staff on approved patient access services
• Collaborate with various internal field teams to ensure appropriate education in assigned geography
• Review and educate offices on payer policies such as prior authorization requirements to ensure patient access
• Review patient-specific information in cases where the site has specifically requested assistance in resolving issues or coverage challenges.
• Provide feedback to internal teams on local payer trends and access issues
• Perform other duties as required #LI-CG1

Field Reimbursement Manager

Learning and Development

• Effectively developing, delivering, executing, and managing training needs for pharmaceutical clients
• Supporting the evaluation, creation, and implementation of training initiatives, including content design and development throughout the project lifecycle
• Facilitating engaging live or virtual training sessions, demonstrating exceptional platform skills
• Supporting the development of all required training materials and/or home study materials necessary for initial and follow-up training classes
• Collaborating with interdisciplinary team for implementation of dynamic learning materials
• Supporting the Directors of Training and Project Managers through detailed project management practices
• Providing effective facilitation services (live, virtual) to ensure proper delivery and execution of training
• On-boarding, developing, and coaching field-based trainers and emerging sales rep leaders

Senior Training Manager – Pharmaceutical Sales Training

Account Executive

• Provide strategic leadership in developing and leading strategic and tactical interactive marketing plans to clients
• Counsel client on effective marketing strategy based on research and best practices to meet the clients’ needs and objective
• Ultimately accountable to the senior level client, provide advice and maintain relationship addressing concerns or needs and developing additional opportunities
• Provide clients with research, analytical metrics and strategic insight to develop and present effective solutions
• Oversee and lead the development of the entire campaign and project plans
• Oversee the delivery and financial impact on budget, target goals and objectives with the client
• Research, develop and collaborate with other Account Directors, EVERSANA INTOUCH departments and agency partners to continuously develop the integrated solutions offering from EVERSANA INTOUCH

Account Director

Operations

• Overseeing and optimizing the performance of the contact center
• Ensuring efficient contact center operations and exceptional customer service
• Managing contact center workforce management, hiring/recruiting, and training/onboarding
• Providing oversight of quality monitoring program in collaboration with Quality team
• Developing strategies for workforce management across global locations
• Leading recruitment for contact center staff across geographic locations
• Designing comprehensive training programs for contact center staff

Director, Contract Center Operations – Medical Information

• Proactively address patient access barriers by working with customers and accounts to resolve complex reimbursement issues
• Educate private practices, multi-specialty groups, and facilities on reimbursement support programs
• Partner with internal and external stakeholders to identify, anticipate, and address patient and practice reimbursement challenges
• Collaborate cross-functionally with Market Access, Patient Services, and Field Sales to provide compliant support for patients’ access to therapy

• Support the development of all required training materials and/or home study materials necessary for initial and follow-up training classes
• Collaborate with interdisciplinary team for implementation of dynamic learning materials (slide presentations, workshops, reference guides, job aids, modules)
• Support the Directors of Training and Project Managers through detailed project management practices and standards
• Collaborate on support services including agenda management, Portal/Platform LMS setup and production services, as required
• Continue to learn new disease state materials, branded and unbranded materials and be prepared to implement training of these materials in a timely fashion
• Provide effective facilitation services (live, virtual) to ensure proper delivery and execution of training (i.e product knowledge, disease state, or selling skills)
• Provide train-the trainer services, new hire training, and sustainment curriculum trainings, as requested
• Supports sales management teams by providing training materials, workshops and/or facilitation support at National, Sales, and POA meetings
• Management of the Training Project Plan including task management, escalation of issues, risk identification, and interdependencies through project documentation including: (Issue Tracker, Milestone Tracker, Action Item Tracker)
• On-board, develop, and coach field-based trainers and emerging sales rep leaders based on competencies and skill sets needed for project, to include virtual and live field rides, as required
• All other duties as assigned

Senior Training Manager

• Develop and execute visually compelling concepts that align with our brand vision
• Guide creative and collaborate as part of a larger team
• Present vision and explain creative solutions
• Responsible for overseeing department and managing team members

Marketing Technology Analyst – CRM, Marketing Cloud

Threat Detection Engineer

AI Development Intern – 10-week Program

Medical, Legal and Regulatory Coordinator

Biostatistician II

Senior Project Manager

VP, Creative Director – Art

Sales Coordinator

Field Reimbursement Manager

Senior Training Manager – Pharmaceutical Sales Training

Account Director

Director, Contract Center Operations – Medical Information

Field Reimbursement Manager

Senior Training Manager

Associate Creative Director, Art – DTC, Pharma Agency Exp