Erste Group

Producer

• Monitor critical Business services and related IT applications, with extended support, according to bank-defined priorities or needs;
• Conduct initial investigations necessary for proactively identifying or remediating incidents in their early stages, based on existing documentation and instructions;
• Escalate incidents to levels 2 and 3 support or external support (Erste Digital) if resolution is unsuccessful at the local technical team level;
• Coordinate the initial investigation of major incidents and ensure communication with all business or technical entities involved in resolving incidents;
• Ensure the tracking of patch and maintenance activities (both outside and during working hours) according to schedules;
• Act as a single point of contact for major change support and after-hours support for Erste Group's support and maintenance entities;
• Record incidents raised through various communication channels / or identified through monitoring alerts, classify and assign incidents posted on the internal IT Outages portal;
• Monitor the progress of incident resolution according to assigned competencies, utilizing the knowledge held;
• Ensure the follow-up process / initiation of incident report completion for identification of root cause critical incidents, resolution and prevention of subsequent similar incidents, in collaboration with the responsible IT areas;
• Inform business partners about the existence and status of resolving major incidents in progress;
• Verify with end-users whether the proposed solution resolves the problems and, if confirmed, close the incident;
• Periodically inform about the occurrence of incidents if they are repetitive, escalating potential problems generated by them to the responsible technical teams;
• Execute any tasks received in connection with his/her activity, entrusted by the hierarchical superior and which do not contravene the legal provisions in force.

IT Production Manager

Full-stack Engineer

• Podílet se na vývoji riskových aplikací, které ovlivňují rozhodnutí banky.
• Odpovědnost za celý životní cyklus řešení – návrh, vývoj, provoz.
• Spolupráce s aplikačními specialisty na návrhu řešení.

Medior Software Engineer – riskové aplikace

Customer Support

• Provide customer support by phone, email, or chat
• Assist with transaction processing and advisory appointments
• Handle card-related inquiries
• Offer solution-focused support

Customer Service Representative – Full-time/Part-time possible

Human Resources

• Accompany employees from onboarding to offboarding
• HR administration across the entire employee lifecycle
• Manage the time tracking system (Moonsoft)
• Responsible for occupational safety and occupational medical care in collaboration with the external safety specialist
• Prepare all payroll-relevant documents for the external payroll service
• Organize and execute events (e.g., company outings, Christmas parties)
• Prepare HR key figures, analyses and reports
• Create personnel documents based on templates
• Review and process employees' travel expense reports

HR Generalist

Artificial Intelligence

• Pracovat na projektech, které využívají nástroje a techniky generativní AI ke zlepšení finančního zdraví klientů.
• Hledat s byznysem cesty, jak může generativní AI přispět k naplnění strategických cílů.
• Připravovat data pro velké jazykové modely (preprocessing a základní datové transformace).
• Navrhovat, psát a testovat prompty pomocí různých technik.
• Vyhodnocovat výstupy modelů a ladit prompty pro co nejvyšší přesnost.
• Přetavovat nápady do funkčních AI řešení společně s produktovými designéry a experty na zákaznickou cestu.
• Hledat nové příležitosti, jak využít generativní AI v celé naší oblasti.

Junior AI & Data Designer

Risk

• Verantwortung für ein zugeordnetes Portfolio bestehend aus österreichischen gewerblichen Wohnimmobilienkunden
• Unterstützung des Vertriebs bei der Strukturierung von Transaktionen
• Treffen von eigenständigen Kreditentscheidungen
• Aufbereitung einer klaren Empfehlung für übergeordnete Entscheidungsträger
• Vertreten der Risikostellungnahme
• Überwachung des zugeordneten Portfolios
• Verfolgung von Marktentwicklungen und Trends im Immobiliensegment

Riskmanager Wohnbau

Customer Success Manager

• Budete nést odpovědnost za digitální prodeje napříč retailovým segmentem České spořitelny.
• Stanete se vlastníkem domény „Dialog s klientem“ – tedy jak, kdy a proč klienta oslovujeme.
• Povedete rozsáhlý tým (~60 lidí) složený z business i IT rolí, který zajišťuje end-to-end delivery.
• Budete rozvíjet a provozovat: CRM komunikaci do klientské báze, digitální marketing a akvizici mimo ni, lead generation pro pobočkovou síť, klíčové webové platformy banky, marketingovou platformu Salesforce Marketing Cloud a navázaný datový stack.
• Budete úzce spolupracovat s produktovými týmy, distribucí i performance managementem a převádět strategii do reálné dodávky.
• Aktivně propojíte digitální svět s pobočkovou sítí – bankéři jsou našimi interními klienty a partnery.
• Budete posouvat personalizaci a řízení zákaznické interakce i v kontextu Erste Group.

Domain Lead, Digital Sales, CRM

• Providing support to customers of Erste Bank & Sparkassen
• Handling inquiries related to transactions
• Coordinating customer advisory appointments
• Responding to card-related inquiries
• Troubleshooting online banking and payment issues

Customer Service Representative — Full-time/Part-time Available

Account Manager

• Overall group-wide responsibility for the relationship with your Financial Institution clients (across all products) and coordination and steering of business within Erste Group
• Manage client profitability and internal credit limits (application, allocation within Erste Group, optimization)
• Direct sales responsibility for FI products (e.g., trade finance/guarantees, lending) and cross-selling tasks for Group Markets and Corporate business
• First line of defense responsibility for cash and trade finance
• Primary point of contact and escalation for any FI-related issues
• KYC support and client data management
• Contribution to project work related to the Financial Institutions client segment

Bank Client Relationship Manager

• Staňte se součástí našeho týmu
• Učte se od osobností českého bankovnictví
• Rozvíjejte svůj potenciál

Data Governance Analyst

• Dezvoltarea portofoliului de clienți corporate în zona alocată și menținerea relației cu cei existenți, identificând continuu nevoile de afaceri și oferind produse bancare potrivite
• Fiind puntea de legătură între clienții corporativi și BCR, asigurându-te că nevoile lor sunt satisfăcute cu precizie
• Întreținerea și dezvoltarea relațiilor de lungă durată cu clienții valoroși, abordând preocupările lor și facilitând o comunicare fără cusur
• Descoperirea de noi oportunități de afaceri prin vizite la clienți, cultivarea relațiilor și oferirea de soluții inovatoare
• Monitorizarea proactivă a performanței clienților, anticipând nevoile lor și propunând soluții optime pentru a conduce succesul
• Identificarea oportunităților de piață și creșterea veniturilor în cadrul portofoliului tău
• Crearea și gestionarea documentației esențiale pentru gama noastră de produse și servicii financiare.

Corporate Relationship Manager

Insurance

• First point of contact within the property valuers team and the collateral management team, responsible for central communication and administrative processes
• Administrative and organizational processing of property valuations
• Handling enquiries, order management, document management and appointment coordination
• Documenting operational processes and supporting audits and training activities
• Acting as an interface in internal and external matters
• Preparing and producing assigned reports within collateral management
• Ensuring the smooth operation of SRM internal processes
• Identifying and highlighting opportunities for improvement

Associate, Strategic Risk Management – 31 hours/week

Chief Operating Officer

• Practical implementation of theoretical regulatory guidelines and rules within the COO area
• Coordinate local implementation of COO-relevant frameworks with stakeholders
• Orchestrate the proper rollout of various policies in the COO area
• Serve as local Governance Officer for ICT Third Party Risk Management
• Support other Austrian entities of Erste Group in your role as a COO governance expert

COO Governance Specialist

Manager

• Administrezi un portofoliu de clienti persoane fizice autorizate si microintreprinderi, identifici cerintele acestora si cresti oportunitatile de vanzare, prin activitati de cross-selling;
• Promovezi si vinzi produsele si serviciile bancii si ale subsidiarelor;
• Oferi asistenta clientilor existenti si potentiali, in concordanta cu gama de produse disponibile;
• Asiguri atragerea si pastrarea clientilor prin promovarea si vanzarea produselor si serviciilor adecvate profilului lor;
• Colaborezi activ cu echipa pentru indeplinirea obiectivelor individuale si de echipa.

Manager Relatii Clienti Micro

• Ensuring decisions taken regarding the portfolio are accurately documented and stored in the appropriate library;
• Making sure progress of change the bank initiatives is accurately reflected in the operational tools (i.e. PPM, JIRA, etc.);
• Aligning with relevant stakeholders to reconcile key details pertaining to budget execution;
• Contribute to the continuous development and automation of the reporting practices at the portfolio level;
• Develop good knowledge of change management flows & regulations (NBR, ASF etc) and the operational suite of tools to provide reliable knowledge and advice to stakeholders (JIRA, SAP);
• Generate portfolio assessments and relevant data insights required for all types of stakeholders (i.e. audit, regulators, group, management);
• Lead or contribute to team initiatives to improve the portfolio analysis and assessment capabilities via JIRA and PowerBI;
• Manage the Change the Bank budget and operational execution;
• Report on planned, committed, and spent information available through-out the year in line with calendars aligned with PM departments, IT, Accounting & Controlling stakeholders;
• Support Projects Managers, Business Owners, IT Delivery Managers, Product Owners, and/or Scrum Masters with the execution of the approved budget (i.e. submission of purchase order requests, validation of received invoices, accruals, etc);
• Aligns with the group to transpose locally the governance framework for processes and change management; provides information for process map/architecture updates;
• Support your team and the organization by sharing best practices and actively contributing to the continuous development of the skillset, tools and processes & regulations used in the change management area.