IT Production Manager
Erste Group
full-time
Posted on:
Location Type: Hybrid
Location: Bucuresti • Romania
Visit company websiteExplore more
About the role
- Monitor critical Business services and related IT applications, with extended support, according to bank-defined priorities or needs;
- Conduct initial investigations necessary for proactively identifying or remediating incidents in their early stages, based on existing documentation and instructions;
- Escalate incidents to levels 2 and 3 support or external support (Erste Digital) if resolution is unsuccessful at the local technical team level;
- Coordinate the initial investigation of major incidents and ensure communication with all business or technical entities involved in resolving incidents;
- Ensure the tracking of patch and maintenance activities (both outside and during working hours) according to schedules;
- Act as a single point of contact for major change support and after-hours support for Erste Group's support and maintenance entities;
- Record incidents raised through various communication channels / or identified through monitoring alerts, classify and assign incidents posted on the internal IT Outages portal;
- Monitor the progress of incident resolution according to assigned competencies, utilizing the knowledge held;
- Ensure the follow-up process / initiation of incident report completion for identification of root cause critical incidents, resolution and prevention of subsequent similar incidents, in collaboration with the responsible IT areas;
- Inform business partners about the existence and status of resolving major incidents in progress;
- Verify with end-users whether the proposed solution resolves the problems and, if confirmed, close the incident;
- Periodically inform about the occurrence of incidents if they are repetitive, escalating potential problems generated by them to the responsible technical teams;
- Execute any tasks received in connection with his/her activity, entrusted by the hierarchical superior and which do not contravene the legal provisions in force.
Requirements
- BSc or higher education in economics or computer science;
- Minimum 2 years’ experience in the field;
- Good knowledge of banking activity, specific legal and internal regulations of the field of activity;
- Medium technical knowledge in the areas of IT infrastructure administration, networks and communications, IT security, central servers and related operating systems, databases, middleware and IT applications;
- Knowledge of the principles of systems used in IT security operation - SIEM, IDS/IPS, firewall, web application firewall, DLP, DoS/DdoS, Antivirus/Antimalware is an advantage;
- Legislative knowledge and specific regulations in the IT and financial banking field;
- Experience with IT monitoring and incident management policies and procedures, maintaining and improving technical documentation specific to monitoring activities;
- English language – conversational.
Benefits
- Monthly budget for flexible benefits through the Benefit Online platform;
- Performance-based bonus;
- Banking facilities, benefits for private pension and discounts on insurance policies;
- Gifts for special occasions;
- Private medical services for you and your family;
- Hybrid and flexible work schedule;
- Up to 27 vacation days depending on your professional experience;
- Extra 7 days off per year if you have used up your vacation days;
- One day off for your birthday;
- Wellbeing, personal and professional development programs, and platforms that allow you to learn anytime, anywhere, and from any device;
- Subscription to Bookster.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructure administrationnetwork administrationIT securityoperating systemsdatabasesmiddlewareincident managementmonitoring activitiestechnical documentationSIEM
Soft Skills
communicationproblem-solvingcoordinationinvestigationescalationfollow-upcollaborationcustomer servicetime managementadaptability