EQ Bank | Equitable Bank

QA Engineer

• Review and score a random sample of verbal and written communication interactions handled by individuals each month to ensure adherence to all applicable policies and procedures
• Review and score a random sample of administrative transactions processed by individuals each month/quarter to ensure adherence to all applicable policies, procedures, and service levels
• Complete end-to-end review of specified processes that may cross over teams and/or departments
• Complete audits using departmental procedures and predefined criteria set by Management
• Provide unbiased, relevant results and feedback to Management team
• Provide summary reports quarterly to department head
• Facilitate periodic call quality calibration sessions with Management team to ensure scoring consistency
• Facilitate quarterly call quality calibration sessions with Management team and external Customer Service vendor
• Provide recommendations to improve operations and training materials to Management team based on observed trends and results

Quality Assurance Specialist, Bilingual – English, French

Risk

• Serve as the ambassador of EDG group, working closely with many teams across EQB on implementation and oversight of enterprise data engagement and governance policy, goals, standards, practices, processes, and change management.
• Engage with Business and Technology leadership to improve the quality and value of enterprise data assets, respond to regulatory requirements as well as support the strategic requirements of the organization.
• Support the development, application and deployment of data policies and processes and influence Business Units to adopt Data Governance best practices.
• Support data stakeholders in maintaining Enterprise Business Glossary and other associated metadata by facilitating application of best practices, processes, and procedures.
• Ensure the application of Data Quality guidance and controls throughout the data lifecycle, with a focus on continuous data and process improvement.
• Prepare and deliver status updates on Data Quality by developing and updating an executive dashboard through the development and application of KPIs.
• Certify that all the metadata entered in the Data Governance tool is correct and validated by the data owner (including Business Glossary definitions) and maintain an inventory of Data Controls.
• Contribute to maintenance and ongoing evolution of data governance framework, policies, standards, and associated processes to support program objectives.
• Lead various assessments across the enterprise to support compliance with Canadian regulatory requirements.

Senior Analyst, Enterprise Data Governance

Security Engineer

• Oversee the Threat Modeling team and their processes, ensuring effective operation and high-quality output
• Develop and guide high-priority security patterns for critical technology use cases with stakeholders
• Lead discussions on control designs and make decisions based on comprehensive cost/benefit analysis
• Work with development, cloud, and infrastructure teams to identify and prioritize cyber threats and vulnerabilities during design
• Collaborate in Architecture Review Council to align projects with the organization’s risk appetite and compliance requirements
• Provide guidance and validation for secure configurations across cloud environments, endpoints, APIs, and identity solutions
• Lead or support security tooling integration (WAF, DLP, IAM, SIEM, EDR) in product pipelines and infrastructure
• Educate engineering and business teams on secure design practices and threat awareness
• Direct team goals and objectives and align them with strategic business priorities
• Cultivate a culture of continuous improvement, mentorship, and professional development within the Threat Modeling team
• Manage team performance, provide clear direction, and set performance standards in line with organizational expectations

Manager, Cybersecurity and Threat Modeling

Bilingual

• Proactively establish and maintain contact with borrowers in assigned portfolio 90 to 180 days prior to maturity to retain them
• Negotiate renewals within predetermined pricing range, adhering to underwriting criteria and policies
• Assess borrowers individually and recommend suitable solutions while protecting bank's interest
• Monitor mortgages that no longer meet risk standards and work with borrowers/brokers to transition
• Manage day-to-day maintenance of five months’ worth of loans, ensure timely email and phone response
• Prepare and process loan renewal documents once signed and returned
• Ensure procedural and compliance requirements are met and documents archived correctly
• Document all actions in customer tracking database
• Ensure AML/ATF requirements are met for files
• Systematically track interactions and maintain monthly portfolio spreadsheets
• Complete additional projects/tasks related to SFR Renewals and collaborate with other departments

Bilingual Renewal Advisor / Conseiller en renouvellement, FR/ENG

Data Analyst

• Financial Analysis & Reporting/Ad Hoc Reporting: Preparation and development of reporting for both corporate and business line financial performance; Monitoring, continually assessing, and measuring results and processes against established risk frameworks; Directly supporting revenue generation by providing business units with the timely information and reporting and analysis necessary to transact, understand, manage and optimize associated market and operational risks; Development and preparation of reporting of key portfolio performance and profitability measures and exposure levels to key risks, producing analysis to support hypothesis, recommendations and decisions; Providing timely reporting of information to facilitate informed business decisions; Reporting requests may require the candidate to collect, consolidate and analyze financial data and key performance metrics derived from various sources; A high degree of flexibility, autonomy and attention to detail, often under tight timeframes; Key deliverables includes, but are not limited to: Business Unit specific portfolio reporting; Business Unit specific efficiency and KPI reporting; Continuity Reports (Actual and Budget vs. Actual); Ad-hoc reporting, as required by Senior Management and Executive Management; The candidate may be required to assist in other areas of the Accounting and Finance department and other business units as needs arise; Support strategic center of excellence by preparation of analysis as required, as well as leading specific strategic financial analysis as required; Assisting with the implementation of business unit tactics that support corporate strategies; Providing unbiased and objective opinion and analysis of Front Office business decisions
• Maintenance of Financial Models: Liaise with Management within various Business Units to collect relevant assumptions which drive Financial Model output; Develop and maintain dynamic models to conduct financial analysis of business lines, projects, and products; Key deliverables include, but are not limited to: Annual Budget Model, Monthly Financial Forecasts, Business Unit NIM, Business Unit ROE and Pricing analysis; This role will require the candidate to run and review output from detailed Financial Models; Responsible for accuracy of data extraction and interpretation of data from various information sources; Training, problem solving, delegating workflow, and reviewing analysis and reporting with Analysts in the Analytics group
• Enhance Financial Analysis and Processes: Assess and recommend improvements to the Annual Budget and Monthly Forecasting Process, including the use of Budgeting/ Forecasting tools Proactively find ways to improve the technical accuracy, validation, and organization of Financial Analysis; Structure key processes and develop relevant background documentation with a view to enhance efficiencies and manage risk; Reporting, identifying, assessing and analyzing the impact of operational risk inherent in products, activities, processes and systems for which it is accountable

Analytics Manager

Administration

• Manage and supervise the Commercial Servicing and Administration department to ensure optimum service and adherence to policies and procedures
• Review and approve Subsequent Advances, Operating Line Advances, Partial Discharges, Undertaking/Holdback releases, and PPSA renewals
• Support Senior Manager with Investor Specialized Financing servicing transactions including monthly remittances
• Support syndication team with partner remittances, partner inquiries and day to day loan servicing
• Ensure monthly follow-up for Undertaking/Holdbacks and prioritize/assign tasks to team members
• Maintain excellent customer service levels and prepare reports relied upon by Senior Management
• Motivate and support professional growth of the team, including training, development plans, target setting and performance reviews
• Promote team engagement and the Bank’s Core Values and participate in management/department meetings and special projects
• Assist with implementing servicing builds and new platforms and create complicated Excel-based spreadsheets
• Reconciliation of accounts and ensure files are compliant prior to signing cheques and accurate disbursements of funds
• Communicate and cooperate with external parties (Clients, Lending Partners, Solicitors, Brokers) and internal departments to maintain business relationships and compliance
• Assist Associate Director with reporting and procedures to comply with lending and regulatory requirements (Basel II, ICOFR, OSFI, CCPM, User Guides)

Bilingual Manager – Commercial Servicing and Administration

Account Manager

• Underwrite renewals, assumptions, annual reviews and ad-hoc requests for all commercial mortgage product types
• Adhere to established policies, underwriting standards, compliance and control requirements
• Provide timely solutions to clients to achieve service goals and annual retention targets
• Perform reporting and pipeline management and manage relationships with external partners and internal departments
• Ensure all lending criteria, including acceptable ROE thresholds, are satisfied and outstanding documentation/conditions are met
• Deliver superior customer service and communicate with partners, brokers, counsel, management, funders and coordinators to meet deadlines
• Contribute to special projects as assigned
• Make sound underwriting decisions independently, manage complex files, and follow corporate policies and regulatory requirements

Bilingual Commercial Account Manager, Portfolio Management

Director

Purpose
The Director, Mortgage Enforcement is responsible for oversight and management of the Bank’s Personal Banking mortgage portfolio in default. The Director is an expert in mortgage enforcement and is responsible to effectively oversee the default portfolio to ensure financial loss mitigation and cost management. The incumbent is the key contact for both internal and external stakeholders and partners and is required to build and maintain professional and effective relationships.

The Director prepares and delivers materials to Senior Management to display results and trending for impaired loans, including specific provisions and forecasts, in a concise and professional manner. The Director provides direction and support to the Defaults Team as required and ensures solid documentation of, and adherence to, company policies and procedures.

Director, Mortgage Enforcement

Underwriter

• Support underwriting from receipt of deal through funding stages for document fulfilment and review, loan set-up and reporting
• Ensure compliance with lending and AML guidelines and deal requirements
• Assist with management of loan maturities and maintenance of team pipelines
• Prepare ad-hoc reporting and special projects requested by senior management
• Collaborate with Commercial underwriting team, Commercial Funders and Administrators and other internal departments

Commercial Mortgage Underwriting Associate

Analyst

• The Securitization Analyst will be responsible for assisting with the effective and efficient administration and reporting of the Bank’s securitization programs.
• Responsibilities will include assisting with the execution of new securitization issuances and ongoing administration, preparing monthly investor reports, accounting, and financial analysis.
• This role requires the individual to possess well developed interpersonal and communication skills.
• The role will require comprehensive skills to interpret and analyze financial data.
• The Securitization Analyst will work closely with internal and external stakeholders including the Bank’s Accounting group, Capital Markets and Treasury departments, CMHC, Computershare, strategic business partners, third party service providers, and the Bank’s external auditors.
• Strong organization and multi-tasking skills are a must.
• The individual should be able to work independently, take initiative, and have good attention to detail.

Securitization Analyst

• The Estates and Trusts Administrator is responsible for independently managing a wide range of estate and trust files, each with unique legal, financial, and procedural requirements.
• This includes interpreting wills, trust deeds, and court documents; initiating and processing asset transfers; preparing documentation for tax filings; and ensuring compliance with trust accounting principles and legislative timelines.
• The role also involves direct communication with legal counsel, financial institutions, government agencies, and beneficiaries—requiring a high level of professionalism and discretion.
• In addition to these core responsibilities, the Administrator is empowered to authorize disbursements up to $100,000 within the Delegation of Authority framework.
• They play a key role in identifying and mitigating risk, recommending procedural improvements, and maintaining system integrity through participation in upgrades and regression testing.
• The Administrator also contributes to team development by training new employees and reviewing peer work.

Estates and Trusts Administrator

Public Relations

• The Residential Mortgage Officer is responsible for maintaining and updating mortgage files from the commitment approval stage to the time the loan is funded. This mainly includes the reviewing of files, correspondence with mortgage brokers to request outstanding documents and the adjudication of documents as per FINTRAC, internal AML/ATF guidelines and EQB policies and procedures. The Residential Mortgage Officer also plays an integral role in the mitigation of fraud within the Single Family Residential Department.
• Ce poste est une partie essentielle de notre équipe Prêts hypothécaires résidentiels traditionnels. Vous serez responsable de la tenue et de la mise à jour des dossiers hypothécaires de l’étape où l’engagement est émis jusqu’au moment où l’avocat ou le notaire reçoit ses instructions.