Empower AI

System Administrator

Senior Systems Administrator / Task Lead

Manager

• Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
• Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
• Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post-implementation review.
• Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated appropriately.
• Support audits and assessments by providing documentation and records related to configuration and change control.
• Provide regular reporting and metrics on configuration and change activities to stakeholders.
• Ensure traceability and version control of system and service baselines.
• Interface with quality assurance, cybersecurity, and operations teams to ensure change impacts are assessed and mitigated.
• Work primarily on-site in a secure facility; may require on-call availability and after-hours work during outages or upgrades.
• Occasional travel to support project reviews or site inspections.

Configuration/Change Manager

• Manage the performance of Level 1 services and support to customers
• Oversee 100% of the requests, incidents and problems
• Manage and coordinate urgent and complicated support issues and act as escalation point
• Develop and mature phone/ticket escalation processes
• Determine root cause of issues and communicate to internal and external customers
• Train and coach service desk specialists and identify team leads for Tier 1, Incident Management, Problem Management
• Verify sufficient employee coverage and provide backup support
• Monitor and manage phone queue and participate in escalated calls as needed
• Oversee Knowledge Management repository and ensure quality solutions
• Develop strategies for improvement and advise management on client support/escalation needs
• Disseminate policy, prepare and distribute schedules, monitor contractor activities, advise Government personnel, and prepare deliverables

Service Desk Manager

Business Development Rep

• Drive growth across the Department of State and key civilian agencies (e.g., USCIS), identifying, qualifying, and capturing new business opportunities.
• Build and maintain trusted relationships with Department of State leaders, contracting officers, program offices, and civilian agency stakeholders.
• Serve as the primary account lead for designated civilian portfolios, developing account plans and long-term engagement strategies.
• Identify, qualify, and shape new $50M+ opportunities aligned with company strengths in IT modernization, cybersecurity, AI/ML, and mission support.
• Partner with capture managers, solution architects, and proposal teams to develop compelling and differentiated proposals.
• Foster strategic teaming relationships with large primes, small businesses, and technology partners.
• Maintain accurate opportunity pipeline records in CRM and ensure disciplined forecasting and reporting.
• Monitor competitive landscape, acquisition trends, and customer priorities to anticipate opportunities.
• Represent the company at Department of State and civilian-focused industry events, conferences, and forums to expand visibility and strengthen brand recognition.
• Contribute to strategic growth initiatives and corporate campaigns for Department of State, USCIS, and other high-priority civilian accounts.
• Drive collaboration across internal delivery, technical, and finance teams to shape customer-focused solutions that meet mission requirements.
• Provide timely and insightful briefings to executive leadership on account strategy, pipeline health, and win probability.
• Ensure adherence to corporate growth processes, including gate reviews, opportunity qualification standards, and pricing strategies.
• Think creatively and apply innovative approaches to overcome competitive challenges and position the company for success.

Senior Director, Business Development, DoS/DHS/Fed Civ

• Build and sustain trusted relationships with DISA senior leadership, program managers, contracting officers, and mission partners across the Fourth Estate
• Identify and qualify new business opportunities within DISA aligned with Empower AI capabilities in AI, cyber, IT modernization, and digital transformation
• Represent the company at DISA-focused industry days, AFCEA events, and other forums to strengthen visibility and brand recognition
• Lead early engagement with customers to shape opportunities, influence acquisition strategies, and address mission challenges with innovative solutions
• Collaborate with Capture Managers to develop winning strategies informed by customer insights, competitor analysis, and market intelligence
• Drive teaming discussions with strategic partners to strengthen competitive positioning
• Maintain a disciplined pipeline with timely CRM updates, forecasting accuracy, and compliance with gate review processes
• Brief executive leadership on account strategies, opportunity health, and DISA growth outlook
• Partner with solution architects and delivery teams to align technical discriminators with DISA mission priorities
• Apply innovative business development approaches to expand market share and deliver growth in competitive procurement environments

Senior Director, Business Development

Medical Reviewer

• Conducts medical record audits to determine medical necessity and/or appropriateness of medical treatment per SOW and CMS directives
• Conducts in-depth claims analysis utilizing knowledge of medical terminology, ICD-9-CM, ICD-10-CM, CPT-4, APR-DRG, and HCPCS Level II
• Utilizes payer guidelines for coverage determinations and clinical review judgment
• Provides electronic documentation of findings and conclusions with determinations of claims payment appropriateness
• Reviews the Master Policy List and MR questionnaire for each State prior to claim review
• Ensures MR department compliance with quality management system and ISO requirements
• Utilizes electronic documentation and spreadsheets to track productivity and claim determination trends
• Participates in QA and IRR monitoring as requested
• Complies with departmental policies and QA/productivity benchmarks
• Attends departmental or required education and training programs
• Effectively communicates with management and colleagues
• Performs other projects or duties as assigned by Senior Medical Review Specialist or Medical Review Manager

Medical Reviewer III, Medicaid

• Conducts medical record audits to determine the medical necessity and/or appropriateness of medical treatment as defined by the Statement of Work and CMS directives as well as state and local specific regulations
• Conducts in-depth claims analysis utilizing extensive knowledge of medical terminology, ICD-9-CM, ICD-10-CM, CPT-4, APR-DRG, and HCPCS Level II coding principles
• Utilizes payer guidelines for coverage determinations
• Makes determination of the claim’s medical appropriateness utilizing clinical review judgment in accordance with PERM policies and contract responsibilities
• Provides electronic documentation of findings and conclusions with determinations of claims payment appropriateness
• Reviews the Master Policy List and the MR questionnaire for each State prior to the review of claims for that State
• Ensures the MR department’s compliance with quality management system and ISO requirements
• Utilizes electronic documentation and spreadsheets to track personal productivity and claim determination trends
• Participates in QA and IRR monitoring as requested
• Complies with departmental policies and procedures and QA/productivity benchmarks
• Attends departmental or required education and training programs
• Effectively communicates with management and colleagues
• Performs other projects or duties as assigned by the Senior Medical Review Specialist or Medical Review Manager

• Build and maintain trusted relationships with Department of State leaders, contracting officers, and program offices, as well as with other civilian agencies such as USCIS and DHS.
• Serve as the primary account lead for designated civilian portfolios, developing account plans and long-term engagement strategies.
• Identify, qualify, and shape new opportunities valued at $50M+, ensuring alignment with company strengths in IT modernization, cybersecurity, AI/ML, and mission support.
• Partner with capture managers, solution architects, and proposal teams to ensure compelling and differentiated proposals.
• Foster strategic teaming relationships with large primes, small businesses, and technology partners to enhance competitiveness.
• Maintain accurate opportunity pipeline records (CRM), ensuring disciplined forecasting and reporting to leadership.
• Monitor and assess competitive landscape, acquisition trends, and customer priorities across civilian agencies.
• Represent the company at Department of State and civilian-focused industry events, conferences, and forums.
• Contribute to strategic growth initiatives and drive collaboration across delivery, technical, and finance teams.
• Provide timely briefings to executive leadership on account strategy, pipeline health, and win probability.
• Ensure adherence to corporate growth processes, including gate reviews, opportunity qualification standards, and pricing strategies.

Sr. Director, Business Development, DoS/DHS/Fed Civ

• Build and maintain trusted relationships with Department of State leaders, contracting officers, and program offices, as well as with other civilian agencies such as USCIS, DHS, and related organizations.
• Serve as the primary account lead for designated civilian portfolios, developing account plans and long-term engagement strategies.
• Identify, qualify, and shape new opportunities valued at $50M+, ensuring alignment with company strengths in IT modernization, cybersecurity, AI/ML, and mission support.
• Partner with capture managers, solution architects, and proposal teams to ensure compelling and differentiated proposals.
• Foster strategic teaming relationships with large primes, small businesses, and technology partners to enhance competitiveness.
• Maintain accurate opportunity pipeline records (CRM), ensuring disciplined forecasting and reporting to leadership.
• Monitor and assess competitive landscape, acquisition trends, and customer priorities across civilian agencies to anticipate emerging opportunities.
• Represent the company at Department of State and civilian-focused industry events, conferences, and forums to expand visibility and strengthen brand recognition.
• Contribute to strategic growth initiatives, including corporate campaigns for Department of State, USCIS, and other high-priority civilian accounts.
• Drive collaboration across internal delivery, technical, and finance teams to shape customer-focused solutions that meet mission requirements.
• Provide timely and insightful briefings to executive leadership on account strategy, pipeline health, and win probability.
• Ensure adherence to corporate growth processes, including gate reviews, opportunity qualification standards, and pricing strategies.
• Think creatively and apply innovative approaches to overcome competitive challenges and position the company for success.

• Build and sustain trusted relationships with DISA senior leadership, program managers, contracting officers, and mission partners across the Fourth Estate.
• Identify and qualify new business opportunities within DISA, aligning pursuits with corporate capabilities in AI, cyber, IT modernization, and digital transformation.
• Actively represent the company at DISA-focused industry days, AFCEA events, and other forums to strengthen visibility and brand recognition.
• Lead early engagement with customers to shape opportunities, influence acquisition strategies, and ensure mission challenges are addressed with innovative solutions.
• Collaborate with Capture Managers to develop winning strategies, informed by customer insights, competitor analysis, and market intelligence.
• Drive teaming discussions with strategic partners, including large primes, niche technology firms, and small businesses, to strengthen competitive positioning.
• Maintain a disciplined pipeline, ensuring timely CRM updates, forecasting accuracy, and compliance with gate review processes.
• Brief executive leadership on account strategies, opportunity health, and growth outlook for DISA pursuits.
• Partner with solution architects and delivery teams to align technical discriminators with DISA mission priorities.
• Apply innovative business development approaches to expand market share and deliver growth in competitive, evolving procurement environments.

Senior Director, Business Development – DoS/DHS/Fed Civ

Capture Manager

• Lead, mentor, and develop the Capture Management team, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee execution of capture activities for all major pursuits ($50M+), ensuring consistency, quality, and alignment with corporate strategy.
• Establish enterprise-wide capture standards, processes, and best practices that strengthen win probability and governance discipline.
• Partner with Business Development Executives, Growth Operations, Proposal Management, Finance, and Business Unit leadership to ensure seamless pursuit execution.
• Ensure timely and effective gate reviews, providing executive-level recommendations on pursuit qualification and resource investment.
• Drive development of innovative and executable win strategies, price-to-win analyses, teaming approaches, and solution positioning.
• Maintain visibility across all high-value opportunities in the pipeline, ensuring opportunity health, accurate CRM data (ServiceNow), and readiness for internal/external reviews.
• Lead customer and partner engagement strategies, fostering trusted relationships that strengthen Empower AI’s competitive positioning.
• Ensure capture managers effectively run Black Hat/Color Team reviews and integrate lessons learned and insights into pursuit strategies.
• Oversee proposal readiness, ensuring capture inputs drive compliant, compelling, and winning proposals from Pink Team through Gold Team.
• Partner with Pricing and Finance to integrate pricing strategy, ROI, and risk mitigation planning into capture execution.
• Provide regular capture performance updates, pipeline health metrics, and executive briefings to the Chief Growth Officer and senior leadership.
• Serve as a key advisor to the Growth leadership team on corporate pipeline strategy, investment priorities, and competitive positioning.

Senior Director, Capture Management

• Lead Empower AI’s enterprise-wide capture organization and capture managers for high-value federal opportunities.
• Oversee execution of capture activities for major pursuits ($50M+), ensuring consistency, quality, and corporate alignment.
• Establish enterprise-wide capture standards, processes, and best practices to strengthen win probability and governance.
• Partner with Business Development Executives, Growth Operations, Proposal Management, Finance, and Business Unit leadership for seamless pursuit execution.
• Ensure timely gate reviews and provide executive recommendations on pursuit qualification and resource investment.
• Drive development of win strategies, price-to-win analyses, teaming approaches, and solution positioning.
• Maintain visibility and health of high-value opportunities in the pipeline and ensure accurate CRM (ServiceNow) data.
• Lead customer and partner engagement strategies to strengthen competitive positioning.
• Ensure effective Black Hat/Color Team reviews and integrate lessons learned into pursuit strategies.
• Oversee proposal readiness and ensure capture inputs drive compliant, compelling proposals.
• Partner with Pricing and Finance on pricing strategy, ROI, and risk mitigation.
• Provide regular capture performance updates and executive briefings to senior leadership.
• Serve as key advisor on corporate pipeline strategy, investment priorities, and competitive positioning.

Medical Review Specialist V

Network Engineer

Telecommunications Electronics/Network Technician

• LAN Infrastructure (Requires grounding/bonding of ALL electronics and possibly patch connections to switches, installation of Universal Power Switches).
• LAN Electronics, switch upgrade and configuration and troubleshooting.
• WLAN - Infrastructure (Installation of switch equipment, installation of WLAN Access Points and Controllers.)
• WLAN - Electronics (Configuration of: Access Points, Controllers, Servers) and Server Wireless Information LAN and WLAN core cutovers at small and large Medical Treatment Facilities Worldwide.
• Information Assurance (IA) Authentication Testing and Evaluation of installed components.
• Collection and completion of all required documents.

Analyst

• Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation.
• Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions.
• Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.
• The result is a government workforce that is exponentially more creative and productive.
• For more information, visit www.Empower.ai .
• Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs.
• This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
• Responsibilities CLAIMS ANALYST I - This is a Casual status role. Analyzes and reviews claims for accuracy, completeness and eligibility
• Prepares and maintains reports and records for processing
• Familiar with standard concepts, practices, and procedures within a particular field
• Relies on limited experience and judgment to plan and accomplish goals
• Performs a variety of tasks
• Works under general supervision; typically reports to a supervisor or manager

Claims Analyst I

Customer Support

• Overview: Empower AI is AI for government; provides IT solutions and services to federal agencies; leading provider for a $807m DIGIT task order for GSA IT infrastructure.
• Responsibilities: Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems
• Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
• Provides personal computer support, problem analysis, and hardware/software installation and configuration
• Interacts daily with customers to ensure productivity; provides individual feedback
• Performs a variety of clerical and administrative duties pertinent to Help Desk
• Maintains an audit trail and statistical records of all problems and conditions reported by the client
• Provides Help Desk assistance, including answering phones and for web content and monitoring the Service Desk mailbox
• Able to plan, direct, or carry out special projects involving Help Desk promotion activity
• Capable of adding and removing workstations to the domain
• Assists in gathering information to respond to client questions and reported problems, as well as assisting groups, users, or individuals in locating and obtaining materials
• Assists supervisor in organization and reporting to complete assignments
• Coordinates and monitors the completion of tasks
• Apprises supervisor of progress of tasks; identifies problem areas and recommends solutions
• Maintains and verifies daily statistics; generates daily statistical reports
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Journeyman Computer User Support Specialist

• CLAIMS ANALYST I - This is a Casual status role.\n• Analyzes and reviews claims for accuracy, completeness and eligibility\n• Prepares and maintains reports and records for processing\n• Familiar with standard concepts, practices, and procedures within a particular field\n• Relies on limited experience and judgment to plan and accomplish goals\n• Performs a variety of tasks\n• Works under general supervision; typically reports to a supervisor or manager

• Conducts moderately complex reviews of claims during the course of fraud investigations or other program integrity initiatives such as requests for information or in support of proactive data analysis efforts
• Applies Medicare guidelines in addition to an extensive knowledge of medical terminology and experience in the analysis and processing of Medicare claims in making determinations as to the appropriateness of payment coverage
• Reviews information contained in Standard Claims Processing System files (e.g., claims history, provider files) to determine provider billing patterns and to detect potentially fraudulent or abusive billing practices or vulnerabilities in Medicare payment policies
• Utilizes extensive knowledge of medical terminology and experience in the analysis and processing of Medicare claims and Medicare claims payment systems
• Coordinates and compiles the written Investigative Summary Report to the BI Analyst upon completion of the claims review
• Completes assignments in a manner that meets or exceeds the quality assurance goal for accuracy
• Maintains chain of custody on all documents and follows all confidentiality and security guidelines
• Performs other duties as assigned by Management that contribute to task order area goals and objectives and comply with the Program Integrity Manual and Statement of Work guidelines and CMS directives and regulations

Senior Systems Administrator / Task Lead

Configuration/Change Manager

Service Desk Manager

Senior Director, Business Development, DoS/DHS/Fed Civ

Senior Director, Business Development

Medical Reviewer III, Medicaid

Medical Reviewer III, Medicaid

Sr. Director, Business Development, DoS/DHS/Fed Civ

Senior Director, Business Development, DoS/DHS/Fed Civ

Senior Director, Business Development

Senior Director, Business Development – DoS/DHS/Fed Civ

Senior Director, Capture Management

Senior Director, Capture Management

Medical Review Specialist V

Telecommunications Electronics/Network Technician

Telecommunications Electronics/Network Technician

Claims Analyst I

Journeyman Computer User Support Specialist

Claims Analyst I

Claims Analyst II