Empower AI

Configuration/Change Manager

Empower AI

full-time

Posted on:

Origin:  • 🇰🇷 South Korea

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleCyber SecurityITSMLinuxPuppetServiceNow

About the role

  • Establish, maintain, and enforce Configuration Management (CM) policies, procedures, and standards aligned with ITIL or industry best practices.
  • Maintain the Configuration Management Database (CMDB), ensuring accuracy, completeness, and consistency of configuration item (CI) data.
  • Oversee the Change Management process, including change request evaluation, impact analysis, approval coordination, implementation tracking, and post-implementation review.
  • Collaborate with technical and program teams to ensure that all configuration changes are logged, approved, tested, and communicated appropriately.
  • Support audits and assessments by providing documentation and records related to configuration and change control.
  • Provide regular reporting and metrics on configuration and change activities to stakeholders.
  • Ensure traceability and version control of system and service baselines.
  • Interface with quality assurance, cybersecurity, and operations teams to ensure change impacts are assessed and mitigated.
  • Work primarily on-site in a secure facility; may require on-call availability and after-hours work during outages or upgrades.
  • Occasional travel to support project reviews or site inspections.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related discipline.
  • Minimum of five (5) years of experience in Configuration Management (CM) on IT service-related contracts within the past ten (10) years.
  • ITIL Certification.
  • Computing Environment Certifcations (Linux, Window, etc).
  • IAT Level II (GSEC, Sec+, SCNP, and SSCP).
  • Active Secret clearance or the ability to obtain and maintain a Secret security clearance may be required depending on the contract.
  • Proven understanding of IT configuration and change control practices, including use of CM tools and ITSM platforms (e.g., ServiceNow, Remedy).
  • Experience creating and managing configuration baselines and change logs.
  • Familiarity with ITIL, ISO, or CMMI frameworks related to CM.
  • Experience supporting Department of Defense (DoD) or federal government IT contracts (preferred).
  • Experience with automated CM tools and version control systems (e.g., Git, Ansible, Puppet) (preferred).
  • Knowledge of cybersecurity frameworks and how configuration management supports secure operations (preferred).
  • Must be capable of working in a structured, process-driven environment and managing multiple configuration threads simultaneously.
  • Must be able to work in a high-security environment and comply with all relevant security protocols.
  • May require on-call availability and after-hours work during outages or upgrades; occasional travel to support project reviews or site inspections.
  • Work location: Camp Humphreys, Korea (on-site).