Charlotte Tilbury Beauty

Retail Manager

Charlotte Tilbury Beauty

full-time

Posted on:

Location Type: Hybrid

Location: Seoul • 🇰🇷 South Korea

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Job Level

Mid-LevelSenior

About the role

  • About the role
  • We’re looking for a superstar to join our Korea Dream Team as Retail Manager.
  • The successful candidate will be responsible for ensuring consistent brand experience, service quality, and operational excellence across all retail touchpoints in South Korea This role drives in-store execution, retail KPIs, and service standards, while maintaining strong relationships with frontline teams and store management.
  • As a Retail Manager you will be responsible for：
  • In-Store Execution & Brand Experience
  • Ensure brand experience, service quality, and retail excellence are consistently delivered across all stores.
  • Conduct regular store visits to monitor visual merchandising compliance, tester hygiene, and address stock-out issues.
  • Drive the in-store execution of campaigns, events, and animations to achieve sales targets and brand visibility.
  • Act as the primary in-store liaison with counter managers, providing feedback and actionable insights to HQ.
  • Retail Team Management
  • Lead and manage frontline retail teams to deliver service excellence and commercial results.
  • Oversee recruitment and hiring of full-time and part-time retail staff across South Korea.
  • Develop and implement incentive programs to drive performance.
  • Plan, manage, and optimise roster scheduling to meet operational and sales requirements.
  • Operational Excellence
  • Manage distribution of samples and TOAs (Testers on Account) to stores in a timely and efficient manner.
  • Ensure operational processes are aligned across all markets for consistency and efficiency.
  • INTERNAL USE
  • Partner with cross-functional teams (Marketing, VM, Education, Supply Chain) to ensure seamless execution
  • Retail Eventing
  • Lead over the counter retail events like masterclass and makeovers
  • Support on offsite trade events like pop ups
  • KPIs & Performance
  • Monitor retail KPIs including sales, conversion rates, and customer service scores.
  • Identify gaps and implement action plans to improve retail performance.
  • Track execution quality and ensure compliance with brand standards.

Requirements

  • Must be able to travel within region and to Magic Office regularly. Roughly a 50/50 split
  • Minimum five years’ experience in Retail Sales Management
  • Strong people focus, team spirited and passionate about developing teams
  • Proven track record of successful negotiations & ability to influence others
  • Target-focused and results-driven
  • Excellent numerical and analytical skills
  • Effective communicator, both written and verbal with a structured and organised approach
  • Personable and approachable; able to build rapport quickly & effectively
  • Self-starter; able to motivate oneself and others
  • Comfortable working in ambiguity, fast pace & high growth. Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
  • Solution-oriented with ability to problem solve in a timely manner
Benefits
  • Competitive Compensation: We offer competitive compensation packages in the industry, including a base salary, performance-based bonuses.
  • Exclusive Benefits: Enjoy generous staff discounts, regular Charlotte Tilbury gifts, and additional perks such as a birthday day-off and 15 days of annual leave plus public holidays.
  • Flexibility & Inclusivity: Benefit from flexible working hours and thrive in a diverse, inclusive culture that values different backgrounds, voices, beliefs, and perspectives.
  • Career Growth: We are committed to the professional growth of our employees, offering ongoing training, career development programs, and opportunities for advancement.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
retail sales managementvisual merchandisingKPI monitoringanalytical skillsperformance managementin-store executionevent managementstaff recruitmentoperational processescustomer service
Soft skills
team leadershipcommunicationrelationship buildingproblem solvingself-motivationadaptabilityresults-driveninfluencingorganizational skillspeople focus