Charlotte Tilbury Beauty

Director

• Develop and lead the regional go-to-market strategy for all digital marketing activations across the U.S. and Canada.
• Create integrated media plans that align brand priorities, product launches, commercial objectives, and retailer initiatives.
• Lead end-to-end digital activation planning and execution across owned and retailer platforms, including CharlotteTilbury.com, Sephora, Ulta Beauty, and department store partners.
• Define channel strategies and activation frameworks to maximize awareness, engagement, traffic, and conversion.
• Own and manage media budget allocation across all digital channels, including Paid Social, Retail Media Networks (onsite & offsite investments), Programmatic, OTT/Connected TV, and OOH.
• Optimize media investments across brand-building and performance-driving initiatives to achieve business objectives and maximize ROI.
• Partner with commercial and marketing leadership to forecast, track, and report on media expenditures and performance.
• Lead retailer co-op media planning and investment strategies across key retail partners.
• Oversee the development of all digital creative briefs, ensuring clear strategic direction and alignment with campaign objectives.
• Establish performance benchmarks, KPIs, and reporting frameworks across channels and retail partners.
• Serve as a key strategic partner to Brand Marketing, Commercial, Ecommerce, Creative, Analytics, and Retail teams.

Director, Paid Media, Retail Media

Manager

• Own the development and implementation of the full-funnel media strategy across Total EU
• Act as the media lead for key focus markets (France, Spain, Italy, Germany, the Netherlands and Ireland)
• Lead, manage and develop 2 direct reports, setting clear objectives, coaching performance and fostering a collaborative, high-engagement team culture.
• Understand the EU media landscape, identifying the best channel mix to reach target customers both online and offline, delivering on brand funnel, retail sales KPIs and maximum ROI.
• Bring thought leadership and an entrepreneurial spirit, testing innovative formats and shaping the future of Charlotte Tilbury’s EU media plans.
• Review media performance during and post-campaigns, using insights to inform optimisation.
• Collaborate with the digital team to deliver an integrated, omni-channel media approach, with a focus on DTC.
• Partner with PR to integrate paid and earned media and develop micro and macro media partnerships.
• Manage accurate EU media budget forecasting in line with regional sales targets.
• Build relationships with category marketing, digital, PR, creative and external media agency.

Media Manager – FTC

Financial Planning and Analysis

• Maintain OPEX and CAPEX trackers and assist with month end, budget and forecasting
• Attend monthly tracker review meetings with the Finance Manager and cost centre budget holders to ensure expenditure is being recognised accurately
• Travel & Entertainment monthly reconciliation
• Validate month end journal postings to ensure accuracy in Global Marketing accounts
• Collaborate with the Share Services Centre to support timely and accurate month-end postings
• Provide month end commentary of actuals vs forecast to Group Finance
• Identify, and communicate Risks and Opportunities to forecast
• Approve PO’s and enforce PO policy; provide training to new starters and ensure teams are adhering to the policy
• Ad hoc analysis to support the Global Marketing Finance team

Finance Analyst – Global Marketing

Designer

• You will be working alongside the Store Design team to help translate Charlotte’s vision and unique expertise into retail theatre.
• Support SD managers with project admin including POs and Terms Sheets to be shared with Global stakeholders in Tax, Legal and Procurement to ensure approval and alignment
• Work with VM team ahead of new door launches to ensure the most up to date VM plates and graphics are ordered and delivered to contractors on time, all new counter details are logged in the relevant databases, launch deck is completed and shared with retail teams ahead of set-up
• Manage maintenance reports from the retail team across the TR UK, EU and Middle East regions and ensure reports are responded to and followed up to resolution via our maintenance suppliers, work within forecasted budget and track spending accurately, flagging any risk of overspend to line manager
• Align with SD, VM and Retail/Commercial team to ensure enough team members are allocated for new door opening support, arrange pass access for all attendees via retailers or third-parties as applicable
• For each new door opening, liaise with local retailer teams to clarify delivery routes and booking-in processes for the initial shop-fit installation and ongoing VM campaign updates
• Raise and track POs for all owned spending, assist in managing budget operations to ensure financial efficiency and compliance

Store Design Executive – Travel Retail

Customer Support

• Communicate with customers courteously and efficiently by email and telephone
• Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's
• Provide product information and offer order assistance to help the e-commerce department achieve sales goals
• Work toward daily individual and team goals, supporting the business operating plan
• Process and review website orders and back orders via our ERP system
• Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods
• Serve as the brand’s “front lines” for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues
• Liaise directly with our warehouse to resolve any web order delivery and logistics queries
• Support the department in achieving business KPIs including; queries actioned, customer response time, complaints to appreciations
• Coordinate relevant departments to ensure tone of voice and brand consistency across community communications, whilst maintaining exceptional levels of customer service and professionalism
• Act as a liaison between the Customer Care team and Team Leaders, ensuring smooth communication and alignment
• Monitor team performance and identify opportunities for improvement in productivity, quality and adherence to targets
• Handle and oversee customer escalations ensuring resolution is timely, effective and in line with company standards
• Provide regular updates to management on outstanding tasks, tickets or issues that require attention
• Complete ad hoc administrative or operational tasks assigned by management to support team efficiency and workflow

Senior Customer Care Operations Advisor

Account Executive

• Prepare and collate weekly sales reports, gathering and sharing key retail context, category information and individual store performance detail to identify retail opportunities.
• Retain agility to react to retail trends and maximise opportunities across retailers.
• Support the NAM on all net and retail sales forecasting for defined retailers/regions, meeting all financial deadlines, flagging risks and opportunities in a timely and quantified manner.
• Monitor, manage, and optimise net sales performance: ensure proactive inventory and assortment management, with close collaboration with Customer Supply Chain.
• Lead the effective monitoring of retailers’ inventory to deliver 100% on shelf availability across all retail partners, working closely with Supply Chain and the in-region stock managers.
• Undertake adhoc reporting and analysis in response to business needs.
• Establish and maintain amazing relationships with all key retail partners, including with Buying/Trading, Merchandising, and Marketing to ensure that the Charlotte Tilbury brand is regarded as a collaborative and proactive trading partner.
• Work closely with retail partners to plan and facilitate the successful launch of all NPD throughout the year, submitting required operational forms in a timely manner and selling in sufficient stock to deliver against targets.
• Build strong working relationships with the Retail team, utilising insight from the field and engaging the team in the execution of the trading plans.
• Support the NAM, working closely with Operational Marketing, Visual Merchandising, PR, and Store Design, in the creation and delivery of an annual plan for each retailer covering: activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention.
• Establish yourself as the go-to within the commercial team for all stock and allocation related queries coming from customer supply chain and other operational functions.
• Work closely with finance to align on retail and net forecasts as well as weekly net sales updates, forecast phasing and outlooks, flagging risk and opportunities.

National Account Executive

Analyst

• Own and maintain digital tracking implementation across app and web, primarily in Snowplow and GTM
• Partner closely with Product and Engineering teams to ensure new features, customer journeys, and experiments are measured clearly and consistently.
• Maintain and quality-assure GTM configurations, including relevant third-party tags.
• Gather measurement and reporting requirements from stakeholders and translate them into clear tracking, QA, and reporting-ready implementation requirements.
• Work with analysts, engineers, and data partners to ensure events are tracked, validated, and modelled appropriately for reporting and analysis.
• Support teams in understanding and using web and app reports effectively.
• Build strong stakeholder relationships through requirements gathering, implementation guidance, knowledge sharing, and measurement support.
• Maintain clear tracking documentation, event definitions, and implementation knowledge to support scalable reporting and consistent ways of working.
• Use modern tools, including AI-assisted workflows where appropriate, to improve efficiency, documentation quality, QA, and problem-solving.

Senior Digital Implementation Analyst – App, Web

• Lead and coordinate quality activities for new NPD projects
• Design and evaluate stability and compatibility studies and other relevant tests
• Define defects range boards for finished goods, review and approval of product specifications, attendance to line trials and approval of trial reports, review and sign-off of development samples and mass production samples.
• Issuance of internal finished goods specification
• Review and issuing of Certificates of Analysis and other QC documentation on a weekly basis for international markets such as India, Indonesia, US, etc..
• Organise inbound inspections and preparation of the documentation for global warehouses in accordance with AQL international standards
• Organize, monitor and evaluate results of testing with external laboratories on regular basis for new developments and existing products
• Support on colour matching /colour approvals when required
• Managing Non-Conformities, changes and improvement plans (corrective/preventative)
• Quarterly review and preparation of updates related to quality KPIs
• Monitoring monthly the customer complaints and trends on products returned from market
• Ensuring that customer complaints are managed effectively and escalated when needed,
• Ensure maintenance of the QMS software, keeping up to date documents and information
• Issuing and circulation of SOPs, work instructions and protocols
• Participate in the evaluation and qualification of critical suppliers

Global Quality Assistant Manager

Business Analyst

• Be responsible for scoping, estimating, and organizing the BA activities within these projects.
• Provide business analysis expertise across the business aligned with methodology and tools driven centrally by the BA team including requirements gathering and creation of documentation to support change delivery such as business requirements, BPMN, user stories, wireframes and UAT.
• Remain current on Business Analysis practices, techniques, and tools.
• Build and contribute towards the process catalogue for your given portfolio. You will map, analyse, and support the definition of new processes as needed.
• Lead and engage a team of analysts and mentor junior BAs for projects within your portfolio.
• Engage and collaborate with business teams to ensure that change is captured and fed into the change process.
• Develop strong working relationships with business teams and internal and external stakeholders.

Senior Business Analyst

Product Designer

• We are looking for a Senior Digital Product Designer to join our amazing team.
• This role will require both creative and operational thinking, as well as a service design mindset - thinking about experiences as systems rather than in silo.
• You’ll be creating holistic digital experiences and aesthetics that translate across platforms and channels.
• You will be working closely with teams across the business including tech, product, digital design, content and CRM teams to drive inspiration and influence the product creation process.
• You’re someone who loves to discover and define a problem through research, prototyping, visualization, testing, and analysing to empathically create a human-centred design solution.

Senior Digital Product Designer – Native Apps

Chief Marketing Officer

• Support the delivery of consumer, category, and competitor insights using a variety of sources (internal + external data, social listening, trend platforms)
• Analyse and distil data into clear, actionable insights to inform product innovation and strategic decisions
• Act as the team’s “trend detective,” monitoring the global beauty landscape—from K-beauty to emerging indie brands (from Seoul to São Paulo)—tracking product trends, viral moments, and shifting consumer behaviours to identify what’s next and uncover white space opportunities before it hits the mainstream
• Contribute to insight reports, presentations, and innovation briefs with clarity, creativity, and a strong consumer narrative
• Coordinate and organise agency presentations to feed into Charlotte Tilbury innovation days
• Ensure all agency outputs are clearly structured, relevant, and aligned to business needs
• With the Senior Product manager, work closely with NPD and Packaging to collate Supplier innovation basket + agency insights into compelling narratives and innovation opportunities
• Assist in building visually engaging, consumer-centric, compelling innovation presentations that bring product concepts to life
• Own the organisation of innovation reviews, including sample management & logistics
• Manage product samples end-to-end (ordering, tracking, organising), ensuring everything is ready to a high standard
• Support the Product Marketing team in the creation of high-quality decks for key calendarised projects across the innovation pipeline
• Ensure all materials are delivered on time, with strong attention to detail and alignment to brand standards
• Assist in VM plate artwork checks, ensuring product representation, naming, and claims are accurate and consistent
• Help maintain consistency and excellence across all product marketing outputs, from internal decks to cross-functional materials

Global Product Marketing Executive

Video Editor

• Oversee the full post-production process from ingest through to final delivery
• Manage multiple concurrent projects, ensuring deadlines and quality standards are met
• Build and maintain efficient post-production workflows across all disciplines
• Act as the primary liaison between creative, production, and post teams
• Manage schedules, resources, and processes across editing, colour grading, Flame, and CGI
• Manage and support a team of editors, colourists, Flame artists, and CGI artists
• Allocate resources effectively across projects based on priorities and deadlines
• Foster a collaborative, high-performance team environment
• Identify training and development needs within the team
• Design, implement, and optimise post-production pipelines
• Ensure consistency in file management, version control, and delivery standards
• Troubleshoot workflow issues and implement scalable solutions
• Manage post-production schedules, bookings, and capacity planning
• Maintain high creative and technical standards across all outputs
• Oversee review and feedback processes
• Communicate timelines, risks, and progress to internal stakeholders
• Manage expectations across creative, marketing, and production teams
• Support project planning from a post-production perspective

Head of Video Post Production

Ecommerce

• Produce and maintain daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance to identify risks and opportunities
• Own visibility and reporting of stock risks, including OOS performance, sizing impacts, back-in-stock opportunities, and ageing inventory, proactively recommending actions to protect trade performance
• Translate customer feedback, returns insights, and operational trends into actionable recommendations to improve performance and customer experience
• Own inventory visibility across eCommerce, ensuring optimal stock availability and operational readiness
• Partner closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints
• Proactively identify and mitigate stock risks including OOS, overstock, and ageing SKUs, providing clear recommendations and escalation where required
• Oversee stock planning for peak trading periods, launches, loyalty activity, and key commercial events
• Ensure operational readiness for product launches, seasonal campaigns, and ancillary product requirements (e.g. samples, gift wrap, NPD)
• Own stock and sales forecast accuracy across product categories, supporting effective stock risk mitigation and availability planning
• Contribute to seasonal planning, budgeting, and reforecasting processes through data analysis and commercial insight
• Align forecasts with the trading calendar, operational capacity, and supply chain changes to support effective execution
• Use historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency
• Drive operational excellence across eCommerce merchandising and supply chain processes
• Identify and implement process improvements that enhance efficiency, accuracy, scalability, and cross-functional ways of working
• Act as a key operational representative within supply chain and business forums, ensuring critical updates and risks are communicated clearly
• Partner with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows
• Support operational readiness planning for peak periods, fulfilment changes, and major trading events

Ecommerce Merchandise Manager

Sales

• Drive financial results in store to meet and exceed plan for Free-Standing Store and Partnered Retailers. Including Key Performance Indicators (KPI’s)
• Determine individual and team sales targets to meet and exceed plan for Free-Standing Store and Partnered Retailers.
• Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
• Inspire and motivate Free-Standing Store and non-CT payroll door teams to continue to drive sales via the Tilbury Touch when Sales & Artistry Executive is not in door.
• Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations in Free-Standing Store and our Partnered Retailers.
• Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Think creatively to ensure business growth year over year in Free-Standing Store and assigned door set.
• Consistently promote the Tilbury Touch to the team and customers.
• Participates in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs for Free-Standing Store and for our Retailers.
• Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness in door.
• Identify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and eventing
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Working with the Education and Artistry team to ensure continuous training and development to be provided to all accounts to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
• Responsible for improving and evolving personal artistry skills as to lead by example in all areas
• Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
• Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire
• Proactively anticipate staffing needs at our Free-Standing Store and in assigned market, including sourcing and selecting talent to deliver business objectives
• Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the team for Free-Standing Store and assigned market.
• Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora ESV / Ulta on the floor training / Nordstrom Stay and Play)
• Manage and lead Sales and Artistry Coordinators and Free-Standing Store Manager through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships and territory sales.
• Build a bench of candidates for growth through consistent development and investment
• Create a positive, cohesive, cooperative team culture in store
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings and a collaborative leadership style
• Recognize and celebrate great performance
• Implement door development plans and schedule support to address business growth needs. Responsible for the scheduling priorities of all Sales and Artistry Coordinators, Free-Standing Store Manager, Freelancers to meet sales objectives
• Manage Freelance budget and ensure payroll is processed in a timely manner
• Ensure that the Free-Standing Store and Retailer counters are ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales
• Schedule to optimize coverage according to customer flow and business needs in Free-Standing Store and Partnered Retailer locations.
• Control store expenses (i.e. counter consumables) within budget guidelines
• Ensure the Company cash loss prevention procedures and security policies are adhered to
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Maintain excellent counter hygiene standards
• Maintain technology on counter, to include screens, iPad and music
• Raise operational issues for resolution in a timely manner
• Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms
• Accountable for completing all administrative assignments by their due date
• Free-Standing in front of store
• Establish and develop a cooperative and mutually respectful relationship with the entire store team
• Maximizing ROI by scheduling time in store during peak business hours, including weekends.
• Build relationships that are meaningful through strong communication, reliability and partnership
• Maintain the store standards and policies at all times
• Proactively suggest win-win opportunities to drive sales within store

Executive Sales, Artistry

• Strategic support for UK Own Stores and Department doors, driving our strategy to support achieving the overarching UK VM strategy and overall business objectives
• Head up campaign launches from managing global delivery of assets through to execution in store delivery, managing all aspects from business-as-usual updates to Own Store promotional activations
• Support & lead on new store openings and additional distribution. Be the retailer lead on new distribution launches ensuring successful new openings and high VM standards across the UK in collaboration with our UK Store Design team
• Managing CPAs to ensure timely launches with the VM executive as well as constantly reviewing areas of opportunity and improvement to support the distribution strategy
• Be the promotional expert for Own Store activations alongside the VM Manager, executing best-in-class promo projects of all sizes and scope with a futuristic and omni-channel approach
• VM budget guardian: bringing all projects in on time and in budget, with an always on focus on budget management and reporting, with quarterly forecasting reviews
• Building strong relations with Retail partners across multiple regions within the UK estate
• Ability to work on multiple projects at any one time, including new distribution, expansions, business as usual campaigns & promotional activations across multiple retail partners
• Ability to work on complex projects such as expansions and fixture upsizing across retailers
• Manage the UK VM Executive ensuring on time in-store NPD campaigns as well as a supportive and collaborative team environment
• Confident presenting to stakeholders of all levels
• General admin and document management, leading processes and ways of working, POs and budget tracking