Charlotte Tilbury Beauty

Sales

• The Regional Sales Manager role is responsible for leading a defined group of retailers/areas within a regional market, to deliver market leading retail sales and growth by engaging and leading the Field Sales Manager population/ Flagship Manager population.
• The role is responsible for clear and consistent messaging across the entire region, enabling the sharing of best practise and reporting, analysing and reacting to immediate trade risks and opportunities.
• Whilst managing the inflating and deflating of costs in line with trading patterns, and having overall accountability of the sales, profitability and productivity of their region.
• They will strive to have consistency across retailers in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.
• Please note - This role can be based anywhere within the UK. You will be comfortable with occasional travel to the London HQ, typically the role will be work from home Monday & Friday with store visits in between.

Regional Sales Manager

Chief Marketing Officer

• - Drive trade execution of the marketing calendar in line with New Product Launches and strategic focuses.
• - Responsible for the creation and sourcing of all marketing support in line with direction from Global Marketing.
• - Build collaborative relationships and excellent communication with key stakeholders including Global Marketing, Sales & Education, Retail Operations, external suppliers and retail partners.
• - Drive local eventing including the coordination of Masterclasses.
• - Develop, drive and implement promotional campaigns, special events and any other tactical opportunities as well as measuring & sharing the results of these initiatives with the wider team.
• - Support the team with the launch of the Charlotte Tilbury brand in new stores and markets across the region.
• - Budget management, including the timely and accurate raising of Purchase Orders to deliver all marketing activity within the agreed budget.
• - Offer creative support as well as administrative support to the marketing department.
• - Point of contact for all marketing related queries from the field and head office teams.
• - Create and cross check the marketing communications to head office and field teams including the timely preparation of weekly updates and Launch Activation Packs.
• - Contribution to and preparation of marketing reports as and when required.

Marketing Executive

Account Manager

• **Role Accountabilities:**
• - Establish and maintain strong external relationships at all levels cross-functionally, to maintain collaborative ways of working and ensure the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure.
• - Contribute to retail and net forecasting, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
• - Lead on monthly ordering cycles owning the ordering and shipments process, working cross-collaboratively with Supply Chain and working closely with demand planners to ensure accuracy.
• - Support on conducting successful commercial negotiations on terms, pricing, distribution, space and location, in-store visibility and support with Buying and Merchandising teams.
• - Ensure a top-line and detailed understanding of retail context, category and individual store performance to identify retail opportunities and strategic needs.
• - Ensure accurate forecasting for NPD and core lines, proactive inventory and assortment management, with close collaboration with Supply Chain and Demand Planning.
• - Support the development and training of the wider team, sharing expertise and driving relationship management.
• - Work closely with cross-functional internal teams – Marketing, Visual Merchandising, PR, Education to create and deliver joint business plans, strong activations of key NPD and Marketing moments and eventing.
• - Build strong working relationships with our fabulous Retail team, utilising insight from the field and engaging the team in the execution of the trading plans.

National Account Manager

Accounts Payable

• Controlling Accounts Payable for Non-stock suppliers globally across UK, EMEA, APAC and US.
• Daily processing of non-stock invoices to NetSuite ensuring 3-way match is in place
• Daily monitoring of country inboxes and responding to internal and external emails timely
• Running bi-weekly payment runs ensuring and loading into our banking system
• Controlling new supplier set up process globally, ensuring all documentation is sufficient
• Work with internal stakeholders to resolve invoice queries timely and escalate where necessary
• Complete supplier statement reconciliations on a timely basis
• Complete bank statement reconciliations
• Complete month end activities including accruals
• Support the AP Supervisors with any ad hoc requests

AP Coordinator – Maternity Cover

Ecommerce

• Assist in compiling weekly and monthly performance reports; highlighting key trends for review
• Support the tracking and impact reporting of OOS items and product availability, cascading this clearly and consistently to all key colleagues where it affects our plans and communications
• Maintain and update evergreen and ad hoc reports with accuracy and timeliness
• Help gather insights from customer feedback and returns to support optimisation efforts
• Own staff gifting assortment and logistics in partnership with the People Team
• Execute the implementation of price changes across platforms, ensuring deadlines are met and support the scoping of a more efficient way to scale this process
• Establish global working relationships with supply chain to track product availability and deliver timelines
• Execute stock updates and provide details of the process to aid scoping of an automated solution. With a keen eye share any anomalies or surprises for escalating, challenging where stock has moved to and solutions to retain
• Help align trading calendars with order forecasts and shipping schedules, updating the website with any delays or changes to SLA
• Act as a critical partner for major eventing co-ordinating stock requirements and re-dress globally ensuring we are optimised in our assortment and availability
• Coordinate the receipt of ancillary items (e.g., gift wrap, samples) into the correct warehouses keeping trade and product updated
• Maintain Subscription SKU tracking
• Own tracking loyalty stock levels ensuring we do not go out of stock
• Stay informed of legal updates and assist in implementing compliance changes across the site
• Collaborate with product and content teams to support major eventing and new product development (NPD) tracking
• Communicate peak cutoffs, SLA planning, and shipping optimisations/changes to broader team

eCommerce Coordinator

Supply Chain

• Oversee inventory levels across APAC warehouses to ensure optimal stock availability.
• Flexing stock-holding strategies based on market intelligence and demand forecasts.
• Modify and execute inventory control process in collaboration with global teams and 3PLs, incorporating cycle counts, reconciliations, and audit activities.
• Optimise freight consolidation and lead APAC freight operations, achieving target delivery lead times.
• Work closely with planning teams to align stock movement forecast with 3PL resource planning and execution.
• Actively monitor and review logistics operations, maintain compliance with budgetary parameters while adapting to dynamic business needs.
• Act as primary point of contact for 3PLs, building strong relationships and leading co-packing projects.
• Lead SOP maintenance and remediation process with 3PLs to meet agreed SLs and deadlines.
• Implement continuous improvement initiatives for end-to-end warehouse operations with 3PL partners.
• Validate monthly 3PL billing against contractual agreements and coordinate accruals with Finance.
• Utilise technology and software tools to streamline inventory management and provide regional insights.
• Analyze data to identify trends, risks and opportunities for improvement, collaborating with cross-functional and externa partners.
• Prepare and present regular inventory & logistics performance reports to senior management.
• Manage the Regional Inventory & Logistics team, fostering innovation and continual improvement in inventory management.
• Build a culture of continuous improvement and operational excellence.
• Work close with Senior Management to align inventory strategies with broader supply chain goals.

Inventory Manager

Manager

• Build, maintain and continually develop the North American demand plan for a subset of customers, both bricks and mortar retailers and online.
• Collaborate with Commercial, Marketing and Finance to ensure latest market intelligence is incorporated into the demand plan and sell through forecast.
• Assure reconciliation of forecast with financial trend and clearly communicate gaps.
• Consistently identify areas of risk and opportunity to the business plan due to internal/external factors and alert management with proposed actions.
• Animate the forecast meetings to ensure objectives are clearly identified and decisions are made.
• Interact with supply planning partners to identify forecast deviation and/or supply chain constraints and find solutions.
• Challenge regional NPD forecasts and ensure all new launch factors are incorporated into demand plan.
• Build and maintain effective relationships with key stakeholders to ensure the latest information is always available to supply chain.
• Work with Customer Supply Chain colleagues to ensure key customer input (eg stock holding, on shelf availability) is considered in the forecasts.
• Management and tracking of regional planning KPIs.

Demand Planning Manager

Outside Sales

• The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth.
• They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate.
• The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture.
• They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.
• As a Field Training and Sales Manager you drive full Commercial Leadership of the Area, Build High Performing Teams to achieve Retail and Service Expectations, and Maintain Service Excellence Across Unstaffed Distribution.
• Lead the country and manage the team of Flagship Business Manager for department stores & 3 Multi-site business manager for Sephora, ensuring objectives are set in place and review monthly.
• Work in collaboration with Field training manager to ensure the Field team conducts, weekly and monthly store visits.
• Work with the Retail People Partner to support in the delivery of the people plan: skills gap analysis, development pathways and succession planning, investigation and disciplinary meeting, capability upskill and recruitment across the region.
• Drive engagement throughout the region and identifying key gaps and opportunities using Employee Surveys and tactical approach designated for France employees. Create engagement improvement plan along with the Flagship Business Manager and training counterpart.
• Work alongside the Training Manager to ensure commercial and development training needs are met within the region.
• Drive Field France Team to deliver retail sales in line with forecast commitments, achieving total retail sales across the country while improving KPI (ATV, services, skincare, eventing, TTH, attrition rate, vacancy rate, turnover rate, engagement etc)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager.
• Work closely with senior commercial counterparts on building regional strategy and ensuring focus on every retail partner.
• Flagging risk & opportunities with key action plan.
• Work in close collaboration with the Training Manager and NAM to develop a launch and sustain plans for all stores and NPD & coaching on sales.
• Lead initiatives to differentiate department store concessions, and the Specialty model. Develop and implement marketing and service strategies tailored to each environment based on customer and store insights.
• Identify and capitalize on opportunities to drive brand awareness, performance, and market share across the region. Focus on enhancing the social media presence of retail teams by developing targeted social media campaigns and content.
• Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all.
• Work closely with the Retail Operations Team to ensure effective and timely communication with field teams. Provide pro-active feedback and suggestions for improvement to enhance operational efficiency.
• Drive omnichannel sales initiatives, ensuring no conflict of interest with retail partners. This includes promoting ‘Tilbury at Home’ services and commercial social advocacy initiatives. Monitor and analyze sales data to identify trends and opportunities for growth.
• Maximize the productivity of stores staffed for specialities and be pro-active on new staffing structure to encourage productivity.
• Work with the People team to ensure the right people are in the right place at the right time. Develop and implement strategies to improve employee engagement and retention.
• Maintain strong relationships with local retail partners to optimize brand presence. Identify and realize incremental opportunities at the store level by collaborating on joint marketing initiatives and in-store events.
• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team.
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager.
• Review and approval of commission submissions for your area.
• Stay within your T&E budget and manage accordingly.
• Reporting to the Regional Sales Manager of Southern Europe.
• Direct reports of 3 Multi Site Business Manager in Sephora and 1 Flagship Business Manager Department store.
• Collaborating with a team of Field Sales Managers & Operation and maintenance assistant working across Southern Europe.