Charlotte Tilbury Beauty

Manager

• Build, maintain and continually develop the North American demand plan for a subset of customers, both bricks and mortar retailers and online.
• Collaborate with Commercial, Marketing and Finance to ensure latest market intelligence is incorporated into the demand plan and sell through forecast.
• Assure reconciliation of forecast with financial trend and clearly communicate gaps.
• Consistently identify areas of risk and opportunity to the business plan due to internal/external factors and alert management with proposed actions.
• Animate the forecast meetings to ensure objectives are clearly identified and decisions are made.
• Interact with supply planning partners to identify forecast deviation and/or supply chain constraints and find solutions.
• Challenge regional NPD forecasts and ensure all new launch factors are incorporated into demand plan.
• Build and maintain effective relationships with key stakeholders to ensure the latest information is always available to supply chain.
• Work with Customer Supply Chain colleagues to ensure key customer input (eg stock holding, on shelf availability) is considered in the forecasts.
• Management and tracking of regional planning KPIs.

Demand Planning Manager

Outside Sales

• The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth.
• They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate.
• The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture.
• They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.
• As a Field Training and Sales Manager you drive full Commercial Leadership of the Area, Build High Performing Teams to achieve Retail and Service Expectations, and Maintain Service Excellence Across Unstaffed Distribution.
• Lead the country and manage the team of Flagship Business Manager for department stores & 3 Multi-site business manager for Sephora, ensuring objectives are set in place and review monthly.
• Work in collaboration with Field training manager to ensure the Field team conducts, weekly and monthly store visits.
• Work with the Retail People Partner to support in the delivery of the people plan: skills gap analysis, development pathways and succession planning, investigation and disciplinary meeting, capability upskill and recruitment across the region.
• Drive engagement throughout the region and identifying key gaps and opportunities using Employee Surveys and tactical approach designated for France employees. Create engagement improvement plan along with the Flagship Business Manager and training counterpart.
• Work alongside the Training Manager to ensure commercial and development training needs are met within the region.
• Drive Field France Team to deliver retail sales in line with forecast commitments, achieving total retail sales across the country while improving KPI (ATV, services, skincare, eventing, TTH, attrition rate, vacancy rate, turnover rate, engagement etc)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager.
• Work closely with senior commercial counterparts on building regional strategy and ensuring focus on every retail partner.
• Flagging risk & opportunities with key action plan.
• Work in close collaboration with the Training Manager and NAM to develop a launch and sustain plans for all stores and NPD & coaching on sales.
• Lead initiatives to differentiate department store concessions, and the Specialty model. Develop and implement marketing and service strategies tailored to each environment based on customer and store insights.
• Identify and capitalize on opportunities to drive brand awareness, performance, and market share across the region. Focus on enhancing the social media presence of retail teams by developing targeted social media campaigns and content.
• Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all.
• Work closely with the Retail Operations Team to ensure effective and timely communication with field teams. Provide pro-active feedback and suggestions for improvement to enhance operational efficiency.
• Drive omnichannel sales initiatives, ensuring no conflict of interest with retail partners. This includes promoting ‘Tilbury at Home’ services and commercial social advocacy initiatives. Monitor and analyze sales data to identify trends and opportunities for growth.
• Maximize the productivity of stores staffed for specialities and be pro-active on new staffing structure to encourage productivity.
• Work with the People team to ensure the right people are in the right place at the right time. Develop and implement strategies to improve employee engagement and retention.
• Maintain strong relationships with local retail partners to optimize brand presence. Identify and realize incremental opportunities at the store level by collaborating on joint marketing initiatives and in-store events.
• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team.
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager.
• Review and approval of commission submissions for your area.
• Stay within your T&E budget and manage accordingly.
• Reporting to the Regional Sales Manager of Southern Europe.
• Direct reports of 3 Multi Site Business Manager in Sephora and 1 Flagship Business Manager Department store.
• Collaborating with a team of Field Sales Managers & Operation and maintenance assistant working across Southern Europe.

Field Sales Manager

Brand Manager

• Responsible for creative submissions & delivery of all new Brand NPD, existing content refreshes, & sampling asset libraries inclusive of imagery & copy needs in collaboration with the team.
• Execute competitive tracking/analysis (NPD, social content, competitive launches)
• Execute ratings & reviews programs - Brand
• Support content creation & strategy - Brand
• Support NPD analysis - monthly reporting.
• Support budget - PO management, new supplier set up, set up new SKUs, etc.
• Product orders & new launches comp tracking for marketing brand team
• Weekly marketing highlights send-out.
• Support key meetings - market meetings, company meetings, larger pop-up events, etc.
• Assisting with PowerPoint presentations for all marketing needs, including Retailer presentations.
• Assist the Marketing team with all reporting & analytical needs.
• Prepare correspondence, reports, proposals, etc., based on business needs.
• Undertake ad-hoc projects specific to business needs.

Brand Marketing Coordinator

• Support the design, implementation, and governance of employee benefits programs across the UK and EMEA.
• Manage the full benefit lifecycle from implementation to renewal and ongoing support and administration.
• Ensure benefits offerings are competitive, compliant, and aligned with global reward strategy.
• Partner with local HR teams to tailor benefits offerings to regional needs while maintaining global consistency.
• Ensure all benefits programs comply with local legislation and regulatory requirements.
• Maintain accurate documentation and audit processes for benefits administration.
• Manage relationships with benefits providers, brokers, and consultants.
• Communicate benefits programs effectively to employees, ensuring clarity and engagement.
• Monitor benefits utilization and costs, providing insights and recommendations for optimization.
• Collaborate on global reward initiatives such as policy development, Gender pay gap reporting.

Benefits Manager

Copywriter

• Support the creation of compelling, on-brand social copy across the brand’s portfolio of social channels, including captions, overlay copy, Stories and short-form scripts
• Work closely with the Senior Social Copywriter to execute day-to-day copy requests, supporting both planned and reactive content
• Assist with script drafting for social content, talent and on-set capture, adapting copy as needed under guidance
• Help maintain a consistent tone of voice across platforms, ensuring all copy reflects the brand DNA
• Contribute ideas and language informed by social trends, platform nuances and community behaviour
• Support the delivery of copy across multiple projects at once, prioritising tasks and deadlines with direction from senior team members
• Proofread and sense-check copy to a high standard, ensuring accuracy, clarity and attention to detail
• Collaborate cross-functionally with Social, Creative, Marketing and Production teams to ensure smooth delivery of content

Junior Copywriter, Social

Sales

• The Regional Sales Manager role is responsible for leading a region of defined Field Sales to deliver the regional sales performance and strategy.
• They will be instrumental in driving profitability and sustainability and ensuring that we provide consistent magical customer experience across the regional retail estate.
• The Regional Sales Manager will demonstrate inspirational leadership and commercial acumen; consistently striving for retail excellence, delivering against profit objectives, and evolving retail practices and tools whilst championing the Charlotte Tilbury Beauty culture.
• They will strive to exceed in all Key Performance Indicators including: footfall and conversion, average transaction value, store presentation standards, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.

Regional Sales Manager, North Europe – Fixed-Term Contract

Social Media Manager

• Support the creation, posting and scheduling of daily Instagram Stories and feed content, with the opportunity to take increasing ownership of these areas.
• Assist with key campaign planning and scheduling across skincare campaigns and launches
• Generate ideas, plan and execute mini social campaigns, including Company-wide moments (e.g. Valentine’s Day, Mother’s Day) and Social-first moments (e.g. World Sleep Day, Stress Awareness Day)
• Support analysis and reporting on social media performance (e.g. engagement, reach, views)
• Contribute ideas and support the planning of monthly social-first content shoots alongside the Senior Social Media Manager
• Support content capture at campaign and product shoots, as well as events
• Collaborate with TikTok Social Managers on content creation and emerging skincare trends
• Create short-form, social-first video content for Instagram and TikTok
• Monitor and share social trends and skincare competitor activity with the wider team
• Collaborate with the Copy team to ensure a consistent tone of voice across social channels
• Work both independently and as part of a close-knit team to support cohesive and collaborative execution
• Confidently and passionately communicate the Charlotte Tilbury brand and product story across social platforms

Junior Global Social Media Coordinator

• Lead 360 campaign ideation and execution
• Working in collaboration with our Copy Director
• Write creative, engaging copy across all marketing campaigns – from tease to launch and repush
• Work closely with the Creative and Marketing teams to produce long and short form copy for VM displays, marketing presentations, scripting and PR.
• Ideate + produce exceptional written work that maintains our position as a market leading beauty brand
• Present in meetings to key stakeholders on a weekly basis
• Maintain Charlotte Tilbury’s tone of voice across all platforms, to ensure all copy represents the brand DNA
• Proof all work before submitting/circulating
• Work across multiple projects at one time, with the ability to prioritise and deliver projects to agreed deadlines

Senior Creative Copywriter

Human Resources

• Create, update, and maintain position data within SAP SuccessFactors, ensuring accuracy and alignment with workforce planning needs
• Create, update and maintain referential data (i.e. location/sites, positions, leave types) within SAP SuccessFactors and its integrated system(s) for eg. Rotageek
• Ensure organizational structures are correctly reflected within the system, supporting with reporting line changes as required.
• Support People team users across the globe by responding to system-related inquiries, troubleshooting issues, and providing guidance on system best practices and data integrity
• Raise tickets in ServiceNow to report system issues or make requests as needed.
• Liaise with integration tech teams, Puig and their system solution partners to report and track issues, ensuring timely resolution and necessary updates.
• Support with ad-hoc requests such as exporting reports, performing data imports, and adding/removing users in permission groups whilst adhering to data protection and GDPR compliance requirements.
• Provide training, resources, and ongoing support for end-users across corporate and retail locations.
• Identify opportunities to enhance system efficiency and contribute ideas for improving processes
• Assist in projects, ongoing enhancements, and optimisation initiatives within People Effectiveness

HRIS Administrator

Procurement

• Leading the sourcing, negotiation and general contract life-cycle management of various activities both in store design and visual merchandising categories.
• Contribute to cross-functional initiatives and projects, aimed at driving overall business success through strategic procurement practices.
• Identify and qualify new suppliers, as well as managing relationships and performance with existing suppliers to ensure high-quality and cost-effectiveness.
• Collaborate with internal stakeholders to understand their requirements and support them on tactical and strategic projects
• Monitor market trends, conduct supplier assessments, and implement cost-saving initiatives to continuously improve procurement processes and results.
• Spend Mapping analysis of all indirect spend, provide analysis and cost saving opportunities
• Managing ESG initiatives with suppliers, including Ecovadis audit and improvement actions.
• Management and updating of contract database including mapping renewal dates.
• Work closely on digital and tech sourcing searches and quotation management.
• Manage full RFI/RFP process, including collation of responses and score carding with appropriate analysis provided and project management.
• Organising QBR supplier reviews across key suppliers, including annual meeting plans. Responsible for following through improvement actions and KPI management.
• Rebate management tracking and regular liaison with finance team to ensure accurate accruals and ready availability of audit information.
• Take ownership of cost initiative projects both individually and also in partnership with the other SD/VM Category Manager and Procurement Director’s expected annual savings targets.
• Set Up and deliver ongoing indirect material/services supply base credit monitoring and proactive feedback to Procurement team of any critical profile changes, using D&B tracker system.