Creative Services Operations Director – Temporary

Charlotte Tilbury Beauty

Creative Services Operations Director managing operations for NA creative services and ensuring business continuity across initiatives. Overseeing project management for creative deliverables while partnering with marketing and events teams.

Posted 6/15/2026contractNew York City • New York • 🇺🇸 United StatesLead💰 $125,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the interim operations lead for NA creative services, ensuring business continuity across all current and upcoming initiatives
Partner closely with NA Marketing and events teams to maintain workflow prioritization and execution of key business priorities
Oversee all NA creative deliverables across NPD campaigns, Amazon, core programs, and ad-hoc requests
Ensure all artwork meets the brief with no typos or misinformation
Act as the primary NA operational point of contact across global creative forums, ensuring regional needs are represented and incorporated
Own end-to-end project management for all creative initiatives, from brief intake through final delivery
Develop and maintain project timelines, tracking milestones, dependencies, and risks to ensure timely execution
Manage multiple concurrent projects, balancing shifting priorities while maintaining delivery standards
Implement and reinforce project management best practices, tools, and processes to improve workflow efficiency and transparency
Facilitate regular status meetings, providing clear updates to stakeholders and proactively addressing blockers
Partner with internal and external teams to ensure alignment on deliverables, timelines, and expectations
Oversee briefing and development of creative assets for NA campaigns and events (in-store and virtual)
Ensure timely and accurate delivery of assets to retailer platforms, including file formatting and naming conventions
Monitor quality control to ensure all assets meet brand and technical standards
Maintain operational rigor in asset management, version control, and delivery processes
This role reports directly to the General Manager, NA

Requirements

What you’ll need

6+ years of experience in creative project management and operations
Proven experience stepping into complex environments and quickly driving continuity and results (interim/contract experience a plus)
Strong project management expertise, with demonstrated ability to manage multiple high-priority workstreams simultaneously
Experience implementing structure, timelines, and processes in fast-paced, deadline-driven environments
Background managing creative teams within agency or brand environments (beauty, luxury, or consumer goods preferred)
A deep understanding of design processes and production requirements
Exceptional organizational skills and attention to detail; thrives in structured, process-driven environments
Strong leadership presence with a collaborative, solutions-oriented mindset
Excellent communication and stakeholder management skills; ability to influence and drive alignment across teams
Hands-on, “roll-up-your-sleeves” mentality with the ability to execute as needed
Self-starter who can operate independently while maintaining strong cross-functional connections

Benefits

Comp & perks

Salary Range: $125,000 - $135,000 (annualized)
Employment Type: Fixed-term (8 months)

ATS Keywords

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Hard Skills & Tools

creative project managementoperations managementproject management best practicestimeline developmentquality controlasset managementversion controldesign processesproduction requirementsworkflow efficiency

Soft Skills

organizational skillsattention to detailleadership presencecollaborative mindsetcommunication skillsstakeholder managementinfluencing skillsproblem-solvingself-starterindependent operation