Emory University

Customer Support

• Manage the daily, in-person operations of the Student Technology Support desk (STS).
• Provide walk-up technical support for all student personal devices, such as Wi-Fi configuration on capable laptops and assistance with devices that do not support EAP-TLS Enterprise authentication.
• Conduct operating system, hardware driver, and software installations, updates, and troubleshooting.
• Perform virus/malware detection, remediation, and prevention.
• Diagnose hardware problems and provide repair assistance.
• Analyze, design, recommend and implement divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University.
• Consult with faculty to implement system enhancements and modifications.
• Provide system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure.
• Conduct advanced-level troubleshooting to mitigate the impact of equipment failures and improve processes.
• Review and create user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.
• Evaluate diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.
• Design and implement preventative maintenance processes and procedures.
• Lead software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.
• Analyze and share data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning.
• Research software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.
• Advise and consult with faculty to recommend best practices in classroom and instructional technologies.
• Assist in training student staff to provide agreed-upon and monitored service levels.
• Configure and maintain images and/or systems to ensure computers have up-to-date supported software and are properly secured.
• Prepare, organize and deploy hardware upgrades and replacements.
• Develop and coordinate one-on-one and group training sessions to educate faculty, staff and students.
• Partner with vendors and departments on technology design.

Student Tech Support Specialist

Product Manager

• Provides internal and external thought leadership and serves as expert on product adaption, adoption, and best practices.
• Oversees definition of requirements, user stories, mock-ups/design, user guidance, and documentation.
• Defines requirements and priorities for data outputs, dashboards, and analytic products in collaboration with donors and system users.
• Ensures the system produces accurate, timely, and usable analytic outputs for donor reporting and data use.
• Leads internal and external product training and demonstrations and supports implementation readiness, rollout coordination, and related training logistics.
• Oversees the defect resolution process, including project management, requirements gathering and testing, and customer communication throughout the release.
• Identifies opportunities for future optimization, monitors system performance and user needs, and owns product backlog.
• Leads the planning, coordination, and execution of the project to adapt, launch, and support a health information system, with responsibility for scope, budget, timelines, deliverables, stakeholder alignment, and overall system performance.
• Manages project plan development and implementation; monitors budget, scope, milestones, and resource needs, and applies project management tools and methodologies to ensure milestones are achieved and scope is maintained.
• Drives the system testing process, including: development of testing plans, coordination of testing activities, and prioritizing inputs from multiple constituents, including donors, system users, software developers, and internal staff members.
• Facilitates stakeholder meetings and manages communications, follow-up, action items, decisions, next steps, and handoffs across internal teams, system users, developers, and donors.
• Identifies project risks and potential impacts to develop response strategies for managing and mitigating risk factors.
• Manages vendor relationships to maintain alignment on deliverables, timelines, system enhancements, and implementation expectations.
• Closes project contracts by reviewing and validating contractor deliverables and financial reports.
• Leads future funding applications related to system enhancement, expansion, or sustainability.
• Contributes to long-term system strategy, including exploring pathways for making system components available as public goods such as reusable metadata packages or openly licensed applications for the broader DHIS2 and NTD community.
• Supervises assigned staff and supports a healthy team culture, effective performance, collaboration, and staff growth and development.
• Participates fully as a member of the Task Force for Global Health by contributing, assisting, and participating in projects, activities, and initiatives as requested by management.

Senior Product Manager

Data Scientist

• Lead the development, deployment, and optimization of data pipelines, analytics, and AI-driven solutions supporting the Cardiac Arrest Registry to Enhance Survival (CARES).
• Partner with clinical, operational, and technical stakeholders to translate data into actionable insights.
• Build scalable systems and modernize workflows using cloud-based and AI-enabled solutions.
• Conduct statistical analyses on large datasets to identify trends, patterns, and correlations.
• Deploy models and analytics solutions into production environments.
• Support automation of data ingestion, validation, and workflows.

Data Scientist – Cardiac Arrest Registry to Enhance Survival

Director

• Reports to a principal investigator of sponsored projects
• Exercises considerable latitude and independent judgment in overseeing the day-to-day operation of the research core
• Serves as a consultant and provides technical expertise in scientific theory, research and methods of collection and analysis of data sets for a variety of research projects
• Provides leadership in the planning and development of survey instruments, guidelines, and procedures to collect required data
• Coordinates various aspects of the study
• Develops research protocols
• Reviews and edits text for studies
• Conducts extensive literature searches and effectively summarizes reported research findings
• Coordinates research and intervention activities with the team
• Provides direction to consultants and team members
• Coordinates and conducts special meetings
• Develops and conducts presentations, represents Emory at national meetings, and co-authors publications
• Collaborates on or authors reports and papers

Associate Director, Research Programs

• Shaping and facilitating the development of students within a professional school
• Proactively interact with students to hone leadership potential
• Redirect student behaviors that are contrary to a professional learning environment and may lead to conduct issues
• Actively participate and collaborate with faculty and staff to prevent issues through Student of Concern meetings
• Provide oversight and guidance to the Student Bar Association to include budget management and fund allocation
• Advise students on administrative processes to aid in their understanding and guide them to compliance
• Develop and manage Wellness Programs for students within the school through existing community and university resources while developing new resources as appropriate
• Provide oversight of student organizations and student fairs
• Serve on Law School committees as appropriate
• Perform related duties and responsibilities as assigned.

Director of Student Engagement – Conduct

Operations

• Manages building operations for multiple buildings including event space, facilities management, movement of occupants, space allocation and budget management
• Serves as the main point of contact for building operations, support services and leadership
• Interacts with university leadership, faculty, staff and vendors
• Coordinates and oversees work of staff for facilities, event and related work
• Provides continuous process improvement and building policy review
• Primary contact for lab safety concerns, equipment certifications and other infrastructure issues
• Prepares regular building summary reports to governance/leadership
• Manages occupant service requests and receives budget approvals
• Meets with facilities and custodial staff and completes building walkthroughs
• Reviews preventive maintenance schedule
• Develops annual facilities budget in coordination with guidelines and presents for approval
• Oversees annual budget for building operations; communicates with financial leadership regularly
• Manages building access data and key requests
• Approves all physical signage and coordinates digital signage maintenance
• Acts as the main contact for dining services
• Monitors usage and policy enforcement of shared spaces
• Maintains building space assignments and complies with university policies

Manager, Building Operations

Research Analyst

• Performs a variety of specialized and complex research and laboratory tests and procedures
• Uses independent judgment in applying or adapting scientific techniques
• Assists in protocol design
• Investigates and proposes alternative experimental procedures
• Assists in planning and scheduling research procedures
• Analyzes and interprets results of studies
• Demonstrates and trains others in laboratory techniques and equipment
• Calibrates, troubleshoots and performs routine repair and maintenance of equipment
• Reviews literature for related research developments and techniques
• Monitors laboratory processes to maintain quality assurance standards
• Records results of studies, compiles and analyzes data and prepares charts and graphs
• Monitors the handling, storage and disposal of hazardous substances

Lead Research Specialist, Cell Biology

Manager

• Supervises staff in a large and/or complex research laboratory
• Responsible for administrative, financial, staffing and planning aspects of research
• Designs instrumentation, theoretical models, equipment and other vehicles for data gathering and analysis
• Designs and applies scientific and numerical models in research
• Oversees development and integrity of data collection and instruments
• Conducts on-going, periodic and final analyses of data, using specialized techniques and programming
• Writes and collaborates with other researchers on manuscripts, abstracts and other publications of research findings
• Collaborates with other researchers on long-range plan for overall research

Research Laboratory Manager – Pediatrics

• Supports community engagement by building stakeholder relationships
• Coordinates and synthesizes user feedback to inform platform design
• Organizes virtual events and convenings
• Manages communication channels and outreach
• Implements strategies to increase participation
• Tracks and reports engagement metrics and trends
• Develops innovative analytical methods
• Analyzes data and makes recommendations to enhance project effectiveness
• Leads and provides project management support for projects
• Tracks and verifies procedures
• Develops and manages project timelines
• Works closely with project team/departments to identify and resolve concerns
• Assumes responsibility for timely delivery of project deliverables
• Develops and maintains databases and reports
• Performs various analyses such as developing forecasts and analyzing implications
• Tracks departmental budgets and forecasts future budget needs
• May plan and coordinate special events and maintain departmental website

Senior Project Support Specialist

Program Manager

• Supports 5 to 8 enterprise initiatives by developing project plans, tracking milestones, documenting risks, and preparing executive updates.
• Analyzes workflows, map processes, identify inefficiencies, and propose solutions grounded in systems engineering principles.
• Develops business cases, cost/benefit analyses, and operational models for proposed initiatives.
• Prepares dashboards, presentations, and communication artifacts for governance meetings.
• Supports development of communication materials, training guides, and readiness assessments.
• Participates in change champion groups and facilitate small-group sessions.
• Helps measure adoption, gather user feedback, and refine rollout plans.
• Assists with mapping current-state member and provider journeys, capturing pain points and handoffs.
• Conducts user interviews, shadow clinical/operational teams, and synthesize findings into insights.
• Builds service blueprints outlining processes, systems, data flows, and responsibilities.
• Conducts market scans of benefit trends, supplemental programs, and employer plan innovations.
• Models financial implications of benefit design changes and analyzes historic utilization patterns.
• Evaluates pilot programs (e.g., mental health, digital health) through data analysis & feedback.
• Supports A/B testing and measures impact on member behavior and cost.
• Partners with IT and vendors to support requirements gathering, user acceptance testing, and workflow design for digital platforms (member portal, provider portal, CRM, analytics tools).
• Tracks issues, system defects, and dependencies across vendors.
• Performs related responsibilities as required.

Enterprise Transformation Strategist – Program Management

Full-stack Engineer

• Supports 5 to 8 enterprise initiatives by developing project plans, tracking milestones, documenting risks, and preparing executive updates.
• Analyzes workflows, map processes, identify inefficiencies, and propose solutions grounded in systems engineering principles.
• Develops business cases, cost/benefit analyses, and operational models for proposed initiatives.
• Prepares dashboards, presentations, and communication artifacts for governance meetings.
• Supports development of communication materials, training guides, and readiness assessments.
• Participates in change champion groups and facilitates small-group sessions.
• Helps measure adoption, gather user feedback, and refine rollout plans.
• Assists with mapping current-state member and provider journeys, capturing pain points and handoffs.
• Conducts user interviews, shadow clinical/operational teams, and synthesizes findings into insights.
• Supports creation of future-state journey designs incorporating digital tools, automation, and human-centered design.
• Builds service blueprints outlining processes, systems, data flows, and responsibilities.
• Conducts market scans of benefit trends, supplemental programs, and employer plan innovations.
• Models financial implications of benefit design changes and analyzes historic utilization patterns.
• Evaluates pilot programs (e.g., mental health, digital health) through data analysis & feedback.
• Supports A/B testing and measures impact on member behavior and cost.
• Partners with IT and vendors to support requirements gathering, user acceptance testing, and workflow design for digital platforms (member portal, provider portal, CRM, analytics tools).
• Conducts usability testing with members and providers.
• Tracks adoption metrics and identifies opportunities for optimization.
• Works with and as a part of analytics teams to develop dashboards, interpret insights, and support predictive modeling use cases (e.g., high-risk identification, care gap prediction).
• Helps evaluate AI vendors and document decision frameworks.
• Participates in building responsible AI governance processes and monitoring early AI pilots.
• Supports planning & readiness activities for the upcoming digital platforms migrations.
• Helps coordinate cross-functional workstreams, testing cycles, and cutover documentation.
• Tracks issues, system defects, and dependencies across vendors.
• Performs related responsibilities as required.

Enterprise Transformation Strategist – Product Engineering and Management

Risk

• Assist in clinic as needed
• Call: one weekday call per week and one weekend per month
• Evaluating in-patient consults on behalf of Interventional service
• Responsible for writing all notes in EPIC, using Interventional templates when applicable for each patient encounter
• Schedule and responsibilities may be adjusted to meet practice demand

Senior Associate – Complex & High-Risk Interventional Procedures

Procurement

• Leads procurement training, including writing and preparing training materials.
• Reviews purchase requisitions and converts them into purchase orders; reviews and processes change orders and purchase order closures.
• Verifies pricing, terms, and preferred supplier usage.
• Works with campus requestors and suppliers to obtain quotes, order status updates, and resolve concerns.
• Makes independent decisions of sole source procurements by evaluating and determining the validity of the requestor's documentation.
• Provides professional procurement advice to departments and suppliers by interpreting federal and university rules, policies, procedures and processes.
• Conducts general contract review to ensure terms and conditions are not contradictory to Emory's Purchase Order Terms and Condition or strategic contract; reviews contract repository, and works with sourcing managers to discuss any issues.
• Ensures compliance with procurement policies, competitive bid thresholds, and delegated authority.
• Communicates with suppliers to obtain quotes and order status updates and resolves issues.
• Supports supplier onboarding by collecting documentation and coordinating activation steps.
• Maintains supplier records and supports supplier performance tracking.
• Assists with spend analysis, reporting, and data cleanup.
• Performs related responsibilities as required.

Entry Level Buyer I – Procurement Operations

• Directs the planning, development, and operations of a program with the Task Force for Global Health.
• Collaborates with representatives from private, government, and international agencies.
• Plans, executes, and monitors program budgets, including approval of expenditures; prepares annual financial and program reports to external parties with interests in the program.
• Engages in fundraising initiatives on behalf of the program.
• Ensures compliance with federal and international laws and regulations.
• Oversees program communications, including development of communications strategies and reputation management.
• Represents the program in various national and international fora, and actively engages with representatives from other NGOs.
• Provides project management support to the Center for Vaccine Excellence’s vaccine safety project, Safety Platform for Emergency Vaccines (SPEAC).
• Monitors and updates the master project plan for related reporting processes.
• Drafts, monitors and updates contracts; reviews and processes monthly invoices and travel expenses.
• Participates fully as a member of the Task Force for Global Health.

Associate Director, Programs

Graphics Designer

• Coordinates and creates a variety of graphic design work
• Participates in the process to determine visual design needs, executes jobs from concept to design, and follows through to the final production of the project for print, web, or digital applications
• Plays a vital role in developing and maintaining a cohesive visual identity that aligns with Emory's mission, vision, values, and strategic framework
• Ensures deliverables meet creative briefs and aligns with Emory's business and brand goals
• Works in a collaborative and creative environment, fostering a culture of creativity, collaboration, inspiration, and continuous improvement
• Manages vendor relationships for quality, accuracy, and brand consistency
• Stays up to date on industry trends, including the latest skills, techniques, and best practices in the field of visual design, higher education, and marketing
• Keeps interested parties informed about projects on a regular basis