Emory University

Learning and Development

• Provide support to the Center for Holistic Student Success
• Focus on 1:1 academic student support meetings, workshops, and community-building events
• Assess the academic progress of at-risk students and assist them in developing individualized study and remediation plans
• Create proactive student success interventions and analyze student outcome data
• Assist with the training, development, and organizing of EUSOM tutors
• Facilitate workshops focused on academic support interventions within or across 6 academic programs
• Collaborate with Counseling and Psychological Services (CAPS), religious and spiritual life, and community providers for optimal mental health offerings
• Advocate for issues important to the students and community as a whole

Learning Specialist – Holistic Student Success

Administration

• Manages pre-award activities for an assigned portfolio of grants and contracts
• Assists departmental faculty/Principal Investigators (PIs) in the development, preparation, and submission of grant and contract proposals.
• Ensures all applications meet agency and university guidelines and published time tables and deadlines
• Confers with PI and pre-award support staff at collaborating institutions to secure necessary sub-award documents for proposals.
• Assists the PI in the development of budgets and budget justification
• Reviews budgets for consistency with sponsor, monitors compliance with agency and University regulations regarding submission
• Advises the PI on administrative requirements in preparing proposal submissions.
• Coordinates and reviews certain proposal elements for consistency, accuracy, and completeness.
• Monitors and facilitates proposal process through the routing process in compliance with University procedures and institutional signatures.

Research Administrator, Pre-Award II

• The Learning Specialists will serve on the School of Medicines Center for Holistic Student Success Team.
• The Learning Specialist will provide support to the Center for Holistic Student Success in three primary areas: improving access to mental health resources; improving access to academic support; and improving trust and sense of belonging for all students in the School of Medicine.
• The position will focus on 1:1 academic student support meetings, workshops, and community-building events.
• Assesses the academic progress of at-risk students and assist them in developing individualized study and remediation plans.
• Creates proactive student success interventions and analyze student outcome data.
• Collect relevant programmatic data through the monitoring of trends in student needs.
• Assist with the training, development, and organizing of EUSOM tutors.
• Facilitates workshops focused on academic support interventions within or across 6 academic programs.
• Collaborates with Counseling and Psychological Services (CAPS), religious and spiritual life as well as community providers to ensure optimal mental health offerings across SOM.
• Advocates for issues important to the students and community as a whole.

Learning Specialist

Human Resources

• Educates and assists management and employees in the administration of human resources policies and procedures
• Interprets policies and works with staff to effectively resolve HR issues
• Provides guidance regarding employee leave policies
• May investigate employee relations situations
• Initiates employment requisitions and follows up on job postings
• Processes new hire and applicant tracking paperwork
• Maintains databases, records and files and prepares reports
• May assist with budget preparation and monitor expenditures

Human Resources Specialist

Systems Engineer

• Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services.
• Ensures e-mail user functionality on campus and in remote locations globally.
• Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements.
• Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems.
• Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise.
• Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements.
• Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support.
• Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs.
• Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability.
• Maintains directory integration and performs provisioning to ensure active directory functionality.
• Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control.
• Develops messaging skills to provide leadership for mentoring messaging team members.
• Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes.
• Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise.
• Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability.
• Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability.
• Analyzes problem trends to identify sources of frequent and common customer issues.
• Acts as Tier IV-level support to provide messaging problems resolution expertise.
• Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services.
• Performs related responsibilities as assigned.

System Engineer, Enterprise Messaging Systems

Technical Program Manager

• Responsible for the overall coordination of all IT-related projects or programs within a department
• Provides a high-level program view highlighting the health of each initiative
• Works with sponsors, project managers, leads, consultants and key stakeholders to communicate challenges and opportunities of individual projects
• Acts as a subject matter expert and liaison between technical resources and faculty
• Contributes to project teams of major initiatives
• Establishes standards for use across projects to facilitate common analysis
• May hire and supervise additional project management resources
• Directs the work of team members including project managers, business analysts, and developers
• Responsible for managing and delivering large, complex software implementation programs
• Provides portfolio and program level reporting for different audiences
• Establish a process for all major initiatives to pass through appropriate governance bodies

Senior IT Program Manager

• Educates and assists management and employees within a particular division or department in the administration of human resources policies and procedures.
• Interprets policies and works with appropriate staff to effectively resolve human resources issues.
• Provides guidance to managers and supervisors regarding employee leave policies.
• May investigate and gather information regarding employee relations, Workers' Compensation and FMLA situations.
• Initiates employment requisitions and follows up on job postings and applicant referrals.
• Processes new hire and applicant tracking paperwork.
• Ensures the accuracy and completeness of employment documents.
• Reviews and obtains approval of time and attendance documents, processes reimbursements and special checks and maintains required documentation.
• Maintains databases, records and files and prepares reports.
• May assist with budget preparation and monitor expenditures for specific areas.
• Serves as primary timekeeper for bi-weekly staff and student employees, resolving timekeeping issues, submitting payroll transactions, and ensuring compliance with payroll and employment policies.
• Manages departmental HR inboxes and provides timely customer service and support to employees, managers, and university partners.
• Coordinates FMLA and leave administration, including employee guidance, documentation, tracking, and compliance oversight.
• Administers student employment processes, including hiring, onboarding, and employment transactions, and serves as the departmental student hire system superuser.
• Coordinates adjunct and postdoctoral appointments, renewals, and related HR actions in accordance with institutional policies and deadlines.
• Collaborates with HR, Payroll, Finance, Recruitment, and other university departments to support HR operations, compliance initiatives, and data integrity.

Manager

• Provides executive support for the Dean for the School of Medicine
• Manages daily office operations, maintains calendar, responds to incoming requests, researches and resolves operational concerns and ensures appropriate preparation for meetings
• Interacts with university leadership and serves as a liaison to key stakeholders and business partners
• Plans and organizes special events, conferences and retreats
• Researches and identifies venues and manages all planning to include decisions related to event set-up, budget management, catering, technology, communication to attendees and preparation of materials
• Composes, writes and edits communication materials
• Researches and compiles information for presentations
• Prepares and monitors budgets
• May supervise staff.

Administrative Manager – School of Medicine

Director

• Owns the data and analytics infrastructure that powers financial and operational decision-making across a large health plan
• Establishes the governance, platform, and capability of the Emory Health Plan
• Manages the full Vista environment including Foundry backend, dataset management, and access controls
• Designs, implements, and maintains data pipelines supporting finance, clinical, and operational reporting
• Evaluates and recommends complementary tools or infrastructure

Director, Health Plan Informatics

Clinical Operations

• Serves as the primary clinical execution partner for EHP's population health and VBC strategy, translating data-driven insights into actionable program priorities and measurable outcomes.
• Drives strategy and execution across core clinical key results: cost trend management, high-cost member intervention, care management, utilization oversight, and HEDIS quality gap closure.
• Leads high-priority clinical initiatives focused on chronic conditions, maternity/pediatric quality, ED/hospital utilization, behavioral health, among others, from program design through outcome measurement.
• Stays current on VBC trends, benchmark EHP against high-performing peer plans, and brings evidence-based best practices into EHP's strategy on an ongoing basis.
• Oversees UM activities in partnership with the TPA, including prior authorization oversight, level of care determination, clinical criteria application, and utilization trend monitoring.
• Leads complex patient case reviews for high-priority and high-cost members, providing clinical judgment, care plan direction, and escalation management.
• Governs disease management programs across cardiac, oncology, behavioral health, MSK, diabetes, CKD, and obesity populations, ensuring protocol fidelity, outcome tracking, and quarterly review.
• Oversees transitions of care protocols (post-discharge outreach, BH follow-up, medication reconciliation) and enforce care management partner SLA accountability.
• Serves as EHP's primary clinical point of contact for all care management, UM, and care gap closure vendor partners, owning performance relationships end to end.
• Conducts independent data validation of vendor-reported metrics, pulling underlying claims and utilization data to verify that reporting reflects clinical and financial reality.
• Holds vendor partners accountable to contractual SLAs, lead formal performance reviews, escalate issues with documented remediation plans, and recommend program continuation or exit.
• Oversees care gap closure partner performance on priority HEDIS measures, ensuring member outreach and provider engagement workflows translate into documented gap closure.
• Navigates claims data, population health dashboards, and plan performance reports independently, while identifying trends, validating vendor data, and generating insights without analyst intermediary.
• Translates complex data into clear executive narratives; build presentations that communicate program performance, financial impact, and strategic recommendations at all levels of the organization.
• Evaluates program and vendor ROI by connecting clinical activity to PMPM trend movement, high-cost member spend reduction, and HEDIS improvement in terms that resonate with finance leadership.
• Performs related duties as required.

Director, Clinical Operations, Population Health

Research Scientist

• Oversee the development and publication of the “Trouble the Land” series for Southern Spaces
• Coordinate and manage collaboration among the Southern Spaces senior editor and graduate student editorial and research staff
• Conduct original historical research and curate archival and multimedia materials relevant to the civil rights movement
• Identify, evaluate, and secure intellectual property and usage rights for media
• Oversee and manage the project budget
• Guide editorial development, ensuring scholarly accuracy
• Conduct archival research and travel as required

Senior Researcher, Series Editor

Network Engineer

• Monitor critical processes for Emory's enterprise-wide systems and applications.
• Address interruptions and failures in network services.
• Maintain 24 x 7 coverage and support, including on-call support.
• Interact with customers to resolve network issues.
• Perform inspections and upgrades of network services and devices.
• Develop and maintain documentation on network issues and configurations.

Network Analyst, Technician

• Owns EHP's population health analytics function
• Leads clinical quality performance measurement
• Drives vendor ROI assessment
• Supports the financial case for care management and benefits design investments
• Presents data informing medical and pharmaceutical trends
• Collaborates with Finance and Actuarial to reconcile clinical performance against contractual guarantees
• Assesses wellness platform and point solution vendors
• Supports stop-loss strategy by characterizing high-cost claimants
• Serves as the finance function's analytical partner to clinical operations, pharmacy, and care management leadership
• Empowers analytical staff, providing mentoring in the areas of clinical analytics and population health

Director, Clinical Analytics

• Owns the data and analytics infrastructure that powers financial and operational decision-making across a large, self-funded health plan serving tens of thousands of members
• Establishes the governance, platform, and capability of the Emory Health Plan.
• Works closely with clinical operations and pharmacy leadership.
• Owns responsibility for EHP's analytics platform and the data governance architecture that makes every KPI, dashboard, and financial scorecard trustworthy and auditable.
• Owns and governs all Arcadia dashboards across cost, quality, utilization, population risk, pharmacy, and financial performance domains, and serves as EHP's internal authority on the Arcadia platform.
• Manages the full Vista environment including Foundry backend, dataset management, provider and payer hierarchies, and access controls, and builds platform independence by developing internal capability to reduce reliance on external vendor execution.
• Defines KPI ownership across the organization, maintains a plain-language data dictionary, and establishes and monitors data quality controls through reconciliation of Arcadia figures against TPA, PBM, Stop Loss, and general ledger sources on a defined schedule.
• Designs, implements, and maintains data pipelines supporting finance, clinical, and operational reporting, owning the full chain from source system to executive dashboard, and builds and maintains executive-ready views across financial performance including MLR trending, high-cost claimant monitoring, budget vs. actual, OKR financial scorecards, benefits design tracking, and vendor ROI.
• Designs and maintains the data layer supporting SLA monitoring and performance guarantees for TPA and PBM vendors, covering turnaround time, financial accuracy, reject/rework rates, and call center metrics, and owns integration of non-Arcadia feeds, including SLA reports, rebate files, prior authorization data, and appeals/grievances, into the analytics environment.
• Evaluates and recommends complementary tools or infrastructure where Arcadia has gaps, including assessment of a Power BI layer as a supplemental reporting environment, and maintains a central KPI catalog with a formal change-control process so metric definitions do not fragment across teams.
• Serves as EHP's primary day-to-day contact for Guidehealth, managing build requests, issue resolution, training program execution, and contractual scope, and leads EHP's internal analytics training program, including Arcadia super-user certification and self-service reporting standards, with the goal of organizational independence from vendor dependency.
• Defines and recruits future junior analytics positions reporting to this role as the informatics function matures and documents all data sources, analytical methodologies, and platform configurations to support organizational continuity.
• Co-owns pharmacy data analytics with the Director of Clinical Analytics, owning pharmacy data infrastructure within Arcadia including drug classification, fill reporting, specialty vs. non-specialty dynamics, and pharmacy-related dashboard views.
• Ensures all actuarial models, including trend analyses, IBNR, and pricing scenarios, are supported by reliable, versioned data pipelines, and embeds data QA and reconciliation support for actuarial analyses as a standing responsibility so the actuarial function consumes governed data rather than maintaining shadow pipelines.
• Maintains explicit accountability for data access controls, minimum necessary standards, and PHI/PII handling across all analytics environments, and supports ERISA/CAA/Parity transparency requirements with accurate, auditable data extracts.
• Performs related responsibilities as required.

• Serves as the primary clinical execution partner for EHP's population health and VBC strategy.
• Drives strategy and execution across core clinical key results: cost trend management, high-cost member intervention, care management, utilization oversight, and HEDIS quality gap closure.
• Leads high-priority clinical initiatives focused on chronic conditions, maternity/pediatric quality, ED/hospital utilization, behavioral health.
• Oversees UM activities in partnership with the TPA, including prior authorization oversight, level of care determination, clinical criteria application, and utilization trend monitoring.
• Leads complex patient case reviews for high-priority and high-cost members, providing clinical judgment, care plan direction, and escalation management.
• Governs disease management programs across cardiac, oncology, behavioral health, MSK, diabetes, CKD, and obesity populations.
• Oversees transitions of care protocols and enforce care management partner SLA accountability.
• Serves as EHP's primary clinical point of contact for all care management, UM, and care gap closure vendor partners.