Network Services Technician – Overnight

Emory University

Overnight Network Services Technician supporting Emory University campus voice, data, wiring, phones, and work orders. Performing onsite installations, repairs, moves, troubleshooting, and service documentation.

Posted 8/21/2026full-timeAtlanta • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting installations, activations, and repairs of voice and data services while ensuring compliance with IT and industry standards. Proficient in using automated tracking tools and Microsoft Excel for documentation and data management.

Highest-signal resume keywords

Voice And Data Services SupportTroubleshooting And Issue ResolutionAutomated Tracking ToolsMicrosoft Excel ProficiencyCommunications Wiring Installation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice And Data ServicesTroubleshootingWiring InstallationData Switch Port UpgradesWork Order ManagementEquipment DemonstrationsLabeling And TestingSafety InspectionsData-Port Assignment SpreadsheetsCustomer Interaction

Soft Skills

Customer ServiceCommunicationTeam CollaborationDetail OrientationProblem Solving

Tools & Technologies

MySoftMicrosoft Excel

Certifications & Qualifications

Valid Georgia Driver's License

Industry Keywords

IT StandardsCampus ServicesCommunications ClosetsEmergency PhonesInstallation Standards

About the role

Key responsibilities & impact

Support and assist with installations, activations, and repairs of campus voice and data services
Respond to work orders and trouble tickets for moves, adds, changes, installations, and interrupted-service repairs
Support communications wiring installation, labeling, and testing according to internal IT and industry standards
Interact with coordinators and customers to clarify work details, troubleshoot issues, and determine needs
Use automated tracking and management tools, including MySoft, to update statuses, document work, and complete assignments
Assist with equipment demonstrations and customer walk-throughs
Prepare for and assist with moves of communications services and new voice and data connections
Assist with wiring installations from communications closets to workspaces
Inspect communications closets for security, safety, and cleanliness
Evaluate communications closet configurations and recommend data switch port upgrades
Maintain FS vehicles, campus emergency and elevator phones, and personal FS toolkit bags
Apply accurate prices to work orders and close out trouble tickets
Use Microsoft Excel to build data-port assignment spreadsheets and applications to print phone labels
Perform related responsibilities as required

Requirements

What you’ll need

A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience
Ability to lift up to 50lbs
Ability to bend, stoop, and twist
Valid Georgia driver's license and an insurable driving record
Ability to work an overnight schedule: 4 days, 10 hours per shift, 8:00pm–7:00am

Benefits

Comp & perks

Regular full-time employment
Possible remote work-from-home days at department discretion
Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities