Emerson

Customer Support

• Handle post-order customer requests via call and email.
• Perform commercial screening of orders.
• Manage customer order records.
• Assist in workload management and help optimize work processes.
• Participate in initiatives within the functional unit.

Customer Support Specialist I

Application Engineer

• Establish a deep understanding of DeltaV, its complementary products and the infrastructure on which it is deployed
• Take ownership of deployment projects - from the proposal and design, through to site execution
• Perform maintenance tasks on customers systems
• Support the sales team to promote and sell products and services in our portfolio
• Be included in the on-call rota, ready to respond to customer emergencies
• Embrace the "Think Customer" culture and build positive relationships with our customers
• We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus including Backup & Recovery, Patch Management, Endpoint Security, and Application Whitelisting

Application Support Engineer

Controller

• Understand the documentation requirements and collect the documentation from factories and other sources and also expedite processes if vital.
• Create and supply the required electronic and/or hard documentation to internal/external customers at agreed dates.
• Review possible customer comments and ensure modifications and corrections are made to meet desired results.
• Convert and provide the documentation in the adequate form requested by the customer.
• Maintain and develop effective communication with the European sales offices, customers, factories.
• Responsible to maintain and improve customer satisfaction.
• Work systematically and professionally in a well-documented manner.

Junior Documentation Controller

Full-stack Engineer

• Ownership of system and/or features of system. Lead system/features from definition through release.
• Collaborate with global R&D teams on feature dependencies, product release, customer critical issues etc.
• Design/Develop IP/features for re-usability across systems/future opportunities. Follow software development processes and standard methodologies for design/development.
• Seek feedback on the system/features from Business Managers, System Architect, Application Engineers etc. and implement.
• Provide technical leadership to projects/teams. Drive technical decisions while balancing technical and business needs. Chip in to craft and code reviews.
• Identify and recommend architecture and process improvements to benefit long-term product quality and development efficiency.
• Lead critical issues and customer partner concerns to effective resolution.
• Lead/drive initiatives to advance the skills/proficiency of the team.
• Cultivate culture of innovation and continuous improvement.
• Lead/mentor junior engineers/technicians in the team.

Senior Software Engineer – C# Desktop Application

• Research, propose, and implement high-quality, scalable, and testable designs that adhere to the company and industry best practices
• Work following an agile development process
• Grow and share knowledge within your team and across other teams/sites
• Strive towards continuous improvement

Software Engineer – Mid-Level

Operations

• Create supply chain and SIOP-related reports based on standard processes, perform data validation to achieve data integrity, and evaluate impact of requests and customize reports aligned with customer requirements.
• Clearly communicate issues or concerns to stakeholders regarding results of analysis.
• Work on continuous improvement/innovation project ideas and execute agreed and approved solutions.
• Conduct comprehensive training on business tools, reports, and processes including skills development and certification (e.g., troubleshooting, presenting, etc.).
• Document all the major forecast changes from prior demand plan, review and update S&OP decks based on the required changes to align with the organization goals, gather S&OP meeting results and implement adjustments needed for the material plan and forecast, and present, recommend, and negotiate solutions and forecast adjustments to the stakeholders; gets their buy-in and commitment to deliverables.
• Maintain business systems and applications, validate correctness of, and track changes to ensure data integrity in forecast updates, and other system updates tasks such as Lead Time, Firm Flag, Kanban Resize, Reschedules, etc.

Senior Analyst, Sales and Operations Planning and Analytics

Engineer

• Ability to learn/explore new technology solution to meet the product needs
• Analyze, design, and implement solutions to requirements
• Propose improvements to identified software inefficiencies and deficiencies
• Apply scopes, meters, power sources etc. as necessary to complete the task
• Handle code changes using version control tools
• Identify test cases necessary for verifying firmware requirements
• Implement or lead the implementation of test cases
• Participate in sprint planning sessions
• Log defects in project defined defect tracking tool
• Read and follow relevant project engineering practice and engineering standards documents

Engineer, Firmware Test

Sales

• Set yearly and monthly financial goals for Distribution Channels or Valve OEMs and help them exceed those goals. Track and report monthly performance.
• Provide technical support to internal sales teams and customers by reviewing applications and specifying appropriate actuators.
• Identify white space in assigned territories and develop channel plans to capture these opportunities.
• Collaborate with Regional Sales and Project Pursuit leaders to identify and win projects.
• Work closely with the product marketing team on new market developments and product updates.
• Become an expert on the products and territories represented.
• Deliver sales and product training for Distribution Channels, End Users, and EPCs to drive preference.
• Develop, record, and present insights on the Asia Pacific Actuation market to regional and global management, including competitors, pricing, and product gaps.
• Maintain full ownership of measuring, tracking, and reporting progress for overall business in managed territories.

Assistant – Regional Sales Manager

• Drive orders growth within the defined region for the Industrial Cleaning segment, working alongside the territory sales team
• Ensure we capture above-market growth with an intense focus on prospecting, acquiring new customers, and supporting territory sales with segment expertise – applications, technology, target accounts, etc.
• Lead prospector for assigned segment – generate, pursue, and convert leads
• Manage lead and opportunity funnel for new accounts within the segment, casting a wide net and driving the conversion rate
• Develop & execute customer seminars, train territory sales teams on segment related initiatives (e.g. new applications, value-selling, etc.), and regularly stay abreast & in-front of segment trends
• Maintain existing customer base with a high level of satisfaction, expand potential at current customers and capture new business through prospecting & target accounts
• Displace competition at target accounts and grow market participation
• Proactively expand application knowledge and share regularly within your team – leveraging wins and examples from other regions/countries

Segment Sales Specialist

• Work directly with certification agencies such as UL, CSA, and Intertek to develop and coordinate test plans and sample requirements in order to acquire third-party certifications.
• Determine certification cost estimates and continuously work to streamline processes
• Collaborate with engineering to ensure product designs meet industry-standard requirements and prepare samples for certification testing.
• Maintain compliance by ensuring product certifications remain up to date
• Continuously monitor changes in standard requirements and how they impact our products. Recommend innovative approaches to improve product compliance.

Certification Engineer

Account Manager

• Accountable for the direction, coordination, and growth of all utility market sales through direct customer contact and close coordination with local ProTools Territory Managers.
• Performing field product demonstrations, training, & technical support with end-users and distribution channel partners.
• Driving strategic new products sales and solutions to expand markets and share
• Developing, presenting, & executing annual business plans to deliver incremental sales growth
• Developing and Managing a monthly/yearly sales forecast
• Developing & owning relationships with both Key Distributor Partners and End Users
• Supporting regional & national organizations through training and special projects execution

Territory Manager – Ridgid, Greenlee

Analyst

• Perform accurate and timely product data entry across required systems, following established standards and workflows.
• Conduct routine data quality checks, audits, and basic analysis to identify discrepancies or opportunities for improvement.
• Maintain product hierarchies and category structures to support reporting and analytics needs.
• Document and update product data definitions, rules, and standard operating procedures.
• Partner with stakeholders to clarify data requirements and ensure consistent interpretation of standards.
• Support enforcement of governance policies, including taxonomy, naming conventions, and attribute standards.
• Monitor incoming product data requests and resolve issues using established escalation paths.
• Participate in continuous improvement initiatives related to data quality, processes, and governance tools.
• Provide guidance or basic training to stakeholders on product data processes and best practices.

Data Informatics Analyst II

• Execute Hardware & Software Controls engineering.
• Technical evaluation of bid for specifications.
• Develop/review Bill of materials, network architecture, GA drawings
• Technically support vendor selection.
• Implement the Ovation control logic and graphics for the Gas Turbine control system.
• Test, verify and document using Gas Turbine Simulator that the Ovation control system performs to specification.
• Develop the narrative control document describing the gas turbine unit operation and its associated alarms and trips.
• Conduct the Hardware & Software Design Review (SDR) and Factory Acceptance Test (FAT) with the customer.
• Provide Installation and Commissioning Support to field service team.
• Provide post-Installation Customer Service Support.
• Participate in project internal and customer Kick of Meeting (KOM)
• Co-ordinate with US lead engineer for design/implementation of control and graphics
• Track project budget, progress & quality of the projects and ensure periodic reporting to front offices.
• Preparing site execution plans with help of project manager
• Leading the site team for Ovation system power up, redundancy and I/O testing
• Maintaining protocols for loop check, device check and panel charging
• Leading the site team for Analog and Binary Device testing and fault finding
• Engaging with customer and vendors on technical aspects of site commissioning and report the progress and flags the roadblocks and challenges to site manager or project manager.
• Fault diagnosis of Ovation system, network system, and various communication interfaces like OPC, Modbus, DNP3, serial etc.
• Loop and device checking and necessary modifications in the logics, graphics, and database as per customer /site requirements
• Working closely with engineering team for troubleshooting of HW/SW (e.g. controllers, modules, link modules etc.)
• Commissioning for commercial operation
• Customer facing and preparation of site report
• Coordination with vendors and front offices

Gas Turbine Project Engineer

• Reconcile new order BOMs against quoted scope and highlight deviations to the Project Manager for resolution.
• Review hardware engineering documents to ensure compliance with project specifications and standards.
• Participate in site walk-downs, data collection, I/O list preparation, and cable schedule development.
• Ensure correct specifications and document approvals are in place for the Operations team to execute orders with thorough Hardware Engineering skills.
• Track specification changes, communicate updates to internal stakeholders, and follow up to ensure implementation.
• Provide periodic project summaries and status reports to relevant stakeholders and management.
• Monitor and review project progress at appropriate intervals based on priority and delivery schedules. Record discussions and circulate minutes to participants and stakeholders.
• Ensure “Zero LDs” in all projects.
• Drive GP improvement initiatives through cost reduction, slim-spec design, efficient engineering efforts, and change order management.
• Communicate with maturity and professionalism (both written and verbal) with customers and stakeholders to build strong professional relationships and prioritize future opportunities.
• Ensure proper project closure with comprehensive handover reports, lessons learned documentation, and enhancement of GEC reference libraries.
• Ready for short and long-term travelling assignments, project deputations.

Senior Engineer – Asst Manager, Technical PM

• Provide qualified technical support to the customer's installed base, ensuring customer satisfaction through execution of services and contracts according to the defined scope and budget.
• Advise on the preparation and fulfillment of corrective, preventive and predictive maintenance programs, and provide technical advisory for interventions on Emerson Machine Automation Solutions systems (formerly GE Automation & Controls);
• Collect data, prepare flowcharts, diagrams, calculation documentation and study reports aimed at equipment selection, materials, project execution or adoption of the most economical solution to resolve issues in existing industrial automation installations;
• Prepare basic design documents including Technical Procedures, Construction and Assembly Descriptive Reports, and Descriptive Reports for contracting detailed engineering projects, in accordance with PETROBRAS standards;
• Analyze projects and technical studies from other companies, as well as issue Technical Opinions (PATEC) on equipment and services involving Emerson equipment;
• Configure, program and update (e.g., software, ladder logic, hardware, firmware, etc.) Emerson Automation Systems in PETROBRAS production facilities;
• Manage, monitor and provide support for GE Digital supervisory systems;
• Prepare, develop and execute migration projects for systems with discontinued Emerson equipment;
• Perform technical audits on manufacturer equipment and applications, as well as manage and plan spares and inventory for Emerson Industrial Automation Systems;
• Commission new technologies for Emerson Industrial Automation systems.