Technical Support Engineer II

Emerson

Technical Support Engineer providing customer support through various channels and troubleshooting electrical product issues. Identifying project ideas to support continuous improvement initiatives in a hybrid work environment.

Posted 6/1/2026full-timeMandaluyong • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and respond to incoming customer inquiries through calls, emails, and chats
Perform basic product troubleshooting using information from public documents and limited to business unit products
Explain product specifications and product features to customers
Gather, collect, organize, and send electronic copies of documentation to the customers
Identify project ideas and opportunities that support continuous improvement initiatives

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or other Engineering courses
Solid understanding of basic information about electrical
Knowledge of basic installations and applications of wiring and other electrical products
Knowledge of hazardous locations markets
Experience in installations and applications of wiring and other related products

Benefits

Comp & perks

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans including paid parental leave (maternal and paternal), vacation, and holiday leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic troubleshootingproduct specificationsproduct featuresinstallationsapplications of wiringelectrical productshazardous locations knowledge

Soft Skills

customer servicecommunicationorganizationproblem-solvingcontinuous improvement

Certifications

Bachelor’s degree in Electrical Engineering