EMC Insurance Companies

Analyst

• Responsible for administration and analysis of agency compensation programs by collecting, validating, and reporting compensation data while maintaining accurate records and overseeing program implementation
• Evaluates reports and dashboards, researches data discrepancies, and ensures compliance with company policies and regulatory requirements
• Collaborates with cross-functional teams to support compensation initiatives, enhance process efficiency, and deliver timely, accurate information to stakeholders
• Leads the compensation team in strategic initiatives to optimize program effectiveness and drive continuous improvement
• Serves as subject matter expert
• Collects, audits, validates, and maintains agency compensation data from internal systems and external sources
• Researches discrepancies in compensation records
• Evaluates reports on agency compensation, performance metrics, and payout calculations for business stakeholders
• Leads the maintenance and documentation of compensation models, agreements, and related materials
• Leads the rollout and administration of new and/or updated compensation programs, including system setup and testing
• Partners with agency partners and internal business teams on compensation related inquiries; leads and resolves assigned issues
• Communicates technical system or cross team impacting issues and recommended resolution to leader
• Maintains dashboards and reporting tools to track compensation usage, accuracy, and program adoption
• Leads and partners with internal teams in defining and documenting business requirements
• Participates in process improvement initiatives and collaborates with cross-functional teams to support compensation program efficiency and effectiveness
• Ensures all agency compensation programs and agreements comply with state and federal regulations
• Collaborates with Legal and Compliance to address regulatory changes and mitigate risk
• Develops and maintains documentation of agency compensation policies, procedures, and compliance protocols to support transparency and audit readiness
• Drives continuous improvement by identifying EMC opportunities to enhance compensation programs, tools, and communication strategies
• Attends industry workshops, webinars, and conferences on agency compensation trends and regulatory updates

Senior Agency Compensation Analyst, Commercial Property & Casualty

Consultant

• Oversees an assigned territory with broad and challenging agency partners driving profitable premium growth to achieve financial and operational goals
• Creates, implements and executes territory and agency strategies to achieve short term and long term goals utilizing all company programs, tools and resources in collaboration with internal business partners
• Owns the business development process within assigned market area with heavy emphasis on developing a pipeline of profitable new business and renewal retention
• Continually identifies and evaluates prospects for new agencies within the territory. Surveys prospective agencies and obtains completed agency applications
• Builds and cultivates complex agency partnerships in person with agency ownership, management and frontline team members
• Creates, drives, and manages strong producer relationships through high visibility, clear knowledge of company strategy and joint sales planning
• Communicates with branch team about complex agency relationships and proactively coordinates actions to address potential issues, involving other departments as appropriate
• Builds and executes an effective agency management sales plan with broad and challenging agencies to achieve maximum production and profit goals in assigned territory
• Leads assigned geographical territory and agency management processes (e.g. agency prospecting, business planning, engagement, training, compensation, etc)

Territory Management Consultant

Claims Specialist

• Serves as a subject matter expert for the entire ceded reinsurance process within Claims
• Reviews all reinsurance claims completed by team members
• Participates in department projects
• Serves as the primary contact for Claims Leadership and IT
• Reviews and processes ACH rejection notices for CLMS and ClaimCenter
• Leads and monitors the workload in the coding and closeout process
• Reviews and validates all reinsurance work completed by team members
• Manages reinsurance inquiries by triaging, assigning, and tracking responses
• Participates in department and corporate projects
• Partners with IT to enhance and maintain ceded reinsurance reporting capabilities
• Performs and tracks annual access audits
• Provides training and guidance to team members on ceded reinsurance processes

Claims Ceded Reinsurance Access Specialist

Director

• Lead the strategic direction and day-to-day operations of EMC Claims Solutions’ Third-Party Administration claims organization
• Develop high-performing claims leaders and teams
• Oversee complex commercial claims
• Ensure exceptional service for clients while driving operational excellence
• Serve as a trusted advisor to clients, agents, and internal stakeholders
• Provide guidance on complex claim matters, litigation strategies, reserving practices, and loss trends
• Analyze loss trends, claim performance, and operational data to develop strategic recommendations
• Develop and implement claims strategies, operational goals, policies, and staffing recommendations

Claims Director

Manager

• Lead daily clinical services operations including nurse case management, pharmacy, nurse review, and bill review functions.
• Evaluate referrals and claim complexity, assigning work to internal staff or vendor partners.
• Manage team workload, priorities, turnaround times, and overall service delivery.
• Ensure clinical services are effectively integrated into claims handling processes and partner closely with claim professionals.
• Lead, coach, develop, and monitor the performance of the Clinical Services team.
• Oversee operational reporting, recommend KPIs, and monitor vendor performance and outcomes.
• Partner with Claims leadership to expand clinical services, improve consultation practices, and enhance service quality.
• Support implementation of new tools, clinical programs, regulatory changes, and vendor solutions.
• Identify training needs, develop educational programs, and promote clinical services throughout the organization.
• Drive process improvement initiatives that enhance efficiency, quality, and claim outcomes.

Clinical Services Assistant Manager

Commercial Underwriter

• Selects, grows and maintains a profitable book of business for assigned high-volume territory with a high level of underwriting authority
• Evaluates highly complex accounts, such as different business operations, multiple lines of business or special pricing requirements, for risk selection and pricing purposes
• Analyzes exposure, company and branch risk appetite, account premium and loss history, financial data, line(s) of business, price guidance, motor vehicle records, online sources of information, reports from premium audit or risk improvement and other relevant information to underwrite policies
• Offers appropriate coverage for exposures
• Maintains proper file documentation in connection with accounts
• Develops and fosters agency relationships
• Educates agents on EMC products, underwriting appetite, systems and services
• Visits agencies to discuss accounts and provide agents with updates at EMC in order to maximize opportunities
• Coordinates with marketing and branch management in the agency planning and review processes
• Serves as a mentor for less experienced underwriters
• Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations

Senior Commercial Underwriter

• First point of contact for policyholders, agents, and claimants during a loss
• Provide empathetic, high-quality service
• Accurately report new claims
• Answer claim-related questions
• Help customers navigate the claims process
• Investigate inquiries and verify coverages
• Coordinate services such as rental vehicles and towing
• Resolve issues through efficient, customer-focused solutions
• Maintain accurate documentation
• Contribute to continuous process improvements

Claims Service Center Associate

• Reviews the claim notice, contracts, state statutes and policies to verify the appropriate coverage, deductibles, and payees
• Initiates timely contact with insureds and claimants to explain the claim process and initiate the investigation
• Obtains statements from insureds, claimants, and witnesses and documents summaries within the claims system
• Requests and analyze investigative and other relevant reports, claim forms and documents when appropriate
• Documents claim activities, reserve analysis, and summaries of reports including Medicare (MSP) modules in the claim system
• Sets timely, adequate reserves in compliance with the company reserving philosophy and methodology
• Identifies, investigates, and proactively pursues opportunities for recovery
• Communicates with insureds, claimants, and attorneys to negotiate the settlement of claims
• Prepares and issues settlement and release documents verifying accuracy and ensuring they are properly executed

Casualty Claims Adjuster I

QA Engineer

• Strengthening the quality and consistency of casualty claims handling across the organization
• Partnering closely with Casualty, Complex, and Specialty teams to review claim files
• Evaluating performance against best practices and KPIs
• Identifying opportunities to improve outcomes through targeted audits and broader claims reviews
• Preparing and delivering audit reports, summaries, and presentations
• Recommending process improvements and future audit focus areas
• Supporting implementation of new audit processes and continuous improvement efforts
• Collaborating with leadership to shape audit standards and support training efforts

Casualty Claims Quality Assurance Consultant

• Support Claims teams by resolving complex system and process issues
• Identify root causes and deliver timely solutions that improve daily operations
• Collaborate with the Help Desk, IT, and business partners to enhance workflows
• Contribute to system improvements and support testing and training efforts
• Drive greater efficiency, reduce disruptions, and empower users to work more effectively and independently
• Serve as subject matter expert for the Claims Help Desk on complex claims systems, administration, and technical issues
• Triage and resolve escalated issues using diagnostics and root cause analysis
• Deliver timely, accurate resolutions and recommend appropriate workarounds when needed
• Partner with Help Desk and IT teams to support issue resolution and system improvements
• Develop and maintain training materials, job aids, and procedural documentation
• Collaborate with Claims Training to create resources and deliver user training
• Act as liaison between Claims and IT to clarify business needs, outcomes, and impacts
• Manage intake, escalation, and documentation in alignment with established standards and SOPs
• Analyze and prioritize defects, bugs, and enhancement requests requiring long-term fixes
• Ensure escalated issues are well-scoped, documented, validated, and tracked
• Support system testing, enhancements, and identify improvement opportunities
• Coordinate operational readiness activities like communications and adoption tracking
• Partner with stakeholders to support non-technical project work and improve workflows/system usability

Claims Enablement Analyst

Underwriter

• Leads and directs the branch underwriting process
• Enforces guidelines and procedures established by Corporate Office Underwriting
• Develops and enforces underwriting guidelines and procedures specific to their branch territory
• Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes
• Sets and implements strategies to address challenges to profit and communicates strategies throughout the underwriting department
• Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations
• Monitors business results to ensure that underwriters operate within authority limits, guidelines, and branch service directives while matching price to quality across the book of business and meeting rate goals
• Serves as the subject matter expert for the branch and makes final decisions on complex or high-risk accounts
• Reviews updates received from Corporate Office Underwriting and communicates changes to team
• Oversees and directs the underwriting department team, focusing on both long-term and short-term success
• Collaborates with team members to establish performance goals and monitors status, conducts reviews, and provides coaching
• Interviews, hires, and recommends salary adjustments for team members
• Directs existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships
• Collaborates with Branch Vice President to determine underwriting strategy and practices and establishes short-term and long-term underwriting goals
• Performs audits on new business and renewals for compliance with Sarbanes Oxley, letters of authority, and quality and completeness of the underwriting being done in the branch
• Coordinates with underwriters, marketing and branch management in the agency management process including planning and agency review meetings

Regional Underwriting Director

Data Engineer

• Develops, tests, and maintains complex prioritized engineering (design/build/test) work as a member of a data analytics product pipeline architecture and infrastructure team
• Investigates and analyzes feasibility of data integration prototypes and program requirements
• Develops specifications and plans the full range of programming actions to produce data integration components
• Develops and maintains complex automated ETL/ELT pipeline architecture that cleans, transforms, and aggregates data from disparate sources using architecturally approved tools, programming languages, and services to deliver a data mesh approach
• Develops and maintains complex automated ETL/ELT monitoring and alarming solutions using architecturally approved languages and services
• Monitors, troubleshoots, and optimizes data pipelines for quality, performance, and reliability creating a single source of truth providing business customers with highly reliable and quality data
• Builds complex unit tests to enable test driven development and automation to drive code reliability
• Develops, maintains, tests, and deploys code with architecturally approved toolsets using Dev Ops practices, ETL/ELT pipelines, data catalogs and data queries
• Maintains data solutions in a divest state to ensure business functionality until replaced with new technology
• Balances and designs data analytics product solutions based on cost and performance to meet data needs and business requirements
• Guides business customers to develop, troubleshoot, and optimize complex SQL and ETL/ELT solutions to solve reporting, metrics, and analytics problems
• Collaborates with cross-functional teams to understand data requirements for data analytics products and translate them into scalable and efficient data solutions

Data Engineer III

Business Operations

• Leads the creation and enhancement of complex and enterprise-wide business processes and initiatives
• Serves as Business Process Management project leader, including leading the work of team members associated with the project and delegates assignments to the BPM team as appropriate
• Analyzes new and existing processes. Identifies and designs potential process, system changes, or workflow changes to support the needs of all impacted stakeholders and/or teams
• Collaborates with all stakeholders and teams to develop the needed process enhancements, supporting system functionality, and workflows
• Initiates deployment of changes and monitors status after implementation to ensure changes are operating as intended
• Monitors business process performance of assigned projects after implementation, such as resource utilization, workload efficiency, service standards, and business expenses with the process owners or independently to present to leaders when a process owner is unavailable
• Maps relationships and dependencies between processes and sub-processes across functional areas, clearly identifying the hand-offs
• Develops metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvements
• Serves as a technical resource to Business Process Specialists to review their own departments and initiatives as appropriate
• Recommends any changes needed to help guide the organization in advancing the BPM discipline maturity from initial stages to adherence and towards BPM center for enablement to people leader and collaborates with people leader on solutions
• Collaborates with people leader on the BPM department vision and roadmap, including building and managing product backlog, and developing a prioritization strategy that maximizes the value being delivered

Senior Business Process Consultant

Program Manager

• Manages multiple highly complex and highly visible enterprise-wide strategic programs’ execution to successful completion
• Drives the creation and delivery of program plans and timelines, business cases and corresponding return on investment estimates and forecasts
• Provides coordination, direction, communication, and status reporting for the program to all relevant stakeholders
• Drives the adoption and sustainment of changes within the program in compliance with EMC’s Change Management framework
• Drives the alignment of programs with strategic goals and long-term views
• Ensures alignment of programs and performance metrics across the enterprise
• Provides communication for ongoing support, decision making, and tracking of programs
• Manages enterprise-wide strategic programs’ visioning and planning to successful completion
• Engages with EMC leadership and key stakeholders to drive strategic alignment and decision making
• Leads and facilitates issue resolution and ensures risks associated with business activities are effectively identified, monitored and controlled
• Leads multiple teams in the development of estimates and cost-benefit analysis, project delivery and resource plans, schedules and dependencies
• Assess costs, benefits and risks, and risk response through effective action and appropriate resolution
• Provides overall vision and guidance to the program, builds consensus, and support throughout the program lifecycle
• Utilizes risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with project management framework
• Oversees program planning, execution, and deployment
• Reviews, discusses, submits and/or approves all change requests and deliverables
• Facilitates information collection and documentation, work categorization, and prioritization involved with portfolio of enterprise-wide strategic programs
• Manages enterprise-wide programs to promote collaboration and ensure accountability
• Works with business partners to identify resources, assemble project teams, and assign responsibilities across the working group
• Drives collaboration among the initiative leaders, project managers and the delivery teams
• Collaborates with project stakeholders to develop a robust risk mitigation plan
• Clearly defines project roles, responsibilities, and expectations to ensure appropriate accountability
• Creates awareness, accountability and alignment for program resources, ensuring deadlines are being met and employees are focused on the value-add activities in the order of priority
• Clears roadblocks across all initiatives
• Escalates issues to sponsor and/or executive committees as needed
• Monitors project execution to deliver incremental business value
• Collaborates with program leaders on direction and methodology
• Conducts trainings and provides support on non-strategic initiative projects as part of a center of enablement, including teaching project methodology capabilities
• Partners with the Agile Delivery Enablement team for a consistent, company-wide delivery, approach and continuous improvement for business analysis, project and program management, and Agile delivery to ensure a project alignment with the overall strategy and objectives of the organization
• Mentors and coaches peers on best practices
• Maintains an on-going knowledge base of new and changing program management, project management, and business analysis tools, skills, terminology, and processes
• Assists with departmental communications and website content, as well as maintaining and improving the portfolio, program, and project management software used in support.

Senior Agency Compensation Analyst, Commercial Property & Casualty

Territory Management Consultant

Claims Ceded Reinsurance Access Specialist

Claims Director

Clinical Services Assistant Manager

Senior Commercial Underwriter

Claims Service Center Associate

Casualty Claims Adjuster I

Casualty Claims Quality Assurance Consultant

Claims Enablement Analyst

Territory Management Consultant

Regional Underwriting Director

Data Engineer III

Senior Business Process Consultant

Senior Program Management Consultant