Claims Service Center Associate

EMC Insurance Companies

Claims Service Center Associate handling claims inquiries and providing service to policyholders. Investigating cases, coordinating services, and resolving issues in a fast-paced environment.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $39,534 - $60,666 per yearWebsite

About the role

Key responsibilities & impact

First point of contact for policyholders, agents, and claimants during a loss
Provide empathetic, high-quality service
Accurately report new claims
Answer claim-related questions
Help customers navigate the claims process
Investigate inquiries and verify coverages
Coordinate services such as rental vehicles and towing
Resolve issues through efficient, customer-focused solutions
Maintain accurate documentation
Contribute to continuous process improvements

Requirements

What you’ll need

High school diploma or equivalency
Associate degree preferred
Two years of business or insurance experience, preferably claims, claim support or customer service experience
Inbound call center experience preferred
Insurance, customer service coursework, or designations preferred
Good knowledge of insurance and claim terminology
Ability to read and interpret basic coverages and policy limitations
Ability to answer calls with empathy while asking probing questions and actively listening to customers
Strong and accurate keyboarding and data entry skills in addition to basic knowledge of Microsoft Office Suite and Adobe PDF Viewer
Ability to multi-task and meet deadlines
Strong written and verbal communication skills
Excellent telephone etiquette and customer service skills
Ability to work in a fast-paced and team environment

Benefits

Comp & perks

Health insurance
Life insurance
Paid time off
401(k) plan match
Pension plan
Tuition reimbursement
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ReportingData EntryInsurance KnowledgeKeyboarding SkillsMicrosoft Office SuiteAdobe PDF Viewer

Soft Skills

EmpathyActive ListeningVerbal CommunicationWritten CommunicationTelephone Etiquette