Senior Business Process Consultant

EMC Insurance Companies

Senior Business Process Consultant leading complex business process enhancements at EMC. Collaborating across teams to drive organization-wide BPM strategies and efficiencies.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,085 - $138,285 per yearWebsite

About the role

Key responsibilities & impact

Leads the creation and enhancement of complex and enterprise-wide business processes and initiatives
Serves as Business Process Management project leader, including leading the work of team members associated with the project and delegates assignments to the BPM team as appropriate
Analyzes new and existing processes. Identifies and designs potential process, system changes, or workflow changes to support the needs of all impacted stakeholders and/or teams
Collaborates with all stakeholders and teams to develop the needed process enhancements, supporting system functionality, and workflows
Initiates deployment of changes and monitors status after implementation to ensure changes are operating as intended
Monitors business process performance of assigned projects after implementation, such as resource utilization, workload efficiency, service standards, and business expenses with the process owners or independently to present to leaders when a process owner is unavailable
Maps relationships and dependencies between processes and sub-processes across functional areas, clearly identifying the hand-offs
Develops metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvements
Serves as a technical resource to Business Process Specialists to review their own departments and initiatives as appropriate
Recommends any changes needed to help guide the organization in advancing the BPM discipline maturity from initial stages to adherence and towards BPM center for enablement to people leader and collaborates with people leader on solutions
Collaborates with people leader on the BPM department vision and roadmap, including building and managing product backlog, and developing a prioritization strategy that maximizes the value being delivered

Requirements

What you’ll need

Bachelor’s degree, preferably in insurance, business, logistics, process improvement or related field or equivalent relevant experience
Ten years of experience in insurance business analysis, process or project management or related experience
Experience with Agile and Waterfall methodology
Business Process Management certification
Advanced BPM certification preferred (e.g., CBPP, OCEB, Six Sigma Blackbelt, Lean)
Experience with generative AI and its application in BPM preferred
Experience with Business Architecture preferred
Excellent knowledge of BPM methodologies such as Six Sigma, and Lean, with experience in implementing these at scale
Excellent knowledge of BPM notations, including designing comprehensive and complex BPMN diagrams and large-scale and cross-functional process modeling
Excellent knowledge of a wide range of BPM tools, including automation, and AI-enhanced BPM platforms, for comprehensive process management
Excellent knowledge of workflow modeling, design, and analysis
Excellent knowledge of property and casualty insurance coverage options, terminology and trends
Excellent analytical, problem-solving, and decision-making skills
Strong proficiency with Microsoft Word, Excel, and PowerPoint
Excellent written and verbal communication skills, including presentation skills
Excellent ability to develop strong working relationships to achieve shared goals
Excellent attention to detail, organizational and multi-tasking skills
Excellent ability to advise, partner, influence and effectively consult with diverse internal and external stakeholders, including senior leaders, executives, and project owners
Excellent ability to identify opportunities for automation, including familiarity with the full cycle automated process discovery and process automation

Benefits

Comp & perks

Outstanding benefits with life, medical, dental, vision and prescription drug coverage
Competitive paid time off plan and a full day of volunteer time off annually
Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
Professional development and growth opportunities, including tuition reimbursement
Wellness initiatives to improve team member well-being and reduce health insurance costs
Flexibility to dress for your day and opportunities for alternative work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process ManagementAgile methodologyWaterfall methodologyBPMN diagramsSix SigmaLeanworkflow modelingprocess automationgenerative AIBusiness Architecture

Soft Skills

analytical skillsproblem-solving skillsdecision-making skillscommunication skillsorganizational skillsmulti-tasking skillsrelationship buildinginfluencing skillsconsulting skillsattention to detail

Certifications

Business Process Management certificationCBPPOCEBSix Sigma BlackbeltLean certification