Claims Director

EMC Insurance Companies

Claims Director overseeing EMC Claims Solutions’ operations and claims organization. Leading teams, managing client relationships, and ensuring excellence in service delivery and claims processes.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesLead💰 $121,263 - $191,687 per yearWebsite

About the role

Key responsibilities & impact

Lead the strategic direction and day-to-day operations of EMC Claims Solutions’ Third-Party Administration claims organization
Develop high-performing claims leaders and teams
Oversee complex commercial claims
Ensure exceptional service for clients while driving operational excellence
Serve as a trusted advisor to clients, agents, and internal stakeholders
Provide guidance on complex claim matters, litigation strategies, reserving practices, and loss trends
Analyze loss trends, claim performance, and operational data to develop strategic recommendations
Develop and implement claims strategies, operational goals, policies, and staffing recommendations

Requirements

What you’ll need

Bachelor’s degree in a business or insurance related field, or equivalent relevant experience
Ten years of claims handling experience in progressively responsible roles
Prior management experience
Prior experience handling commercial and workers’ compensation claims
Insurance designations, such as CPCU, AIM, AIC, preferred
Excellent knowledge of insurance contracts, medical terminology, and legal aspects of court procedures affecting legal liability
Ability to make decisions under challenging circumstances
Excellent ability to translate technical ideas into more general terms for business customers
Excellent knowledge of computers and claims systems, including Microsoft Excel

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Volunteer time off annually
Professional development opportunities
Wellness initiatives
Flexibility to dress for your day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims HandlingClaims AnalysisLoss Trend AnalysisOperational Strategy DevelopmentDecision Making

Soft Skills

LeadershipClient AdvisoryCommunication

Certifications

CPCUAIMAIC