Claims Enablement Analyst

EMC Insurance Companies

Claims Enablement Analyst at EMC resolving system issues and enhancing workflows in claims teams. Collaborating with IT and business partners to improve daily operations and empower users.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $66,294 - $91,570 per yearWebsite

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Support Claims teams by resolving complex system and process issues
Identify root causes and deliver timely solutions that improve daily operations
Collaborate with the Help Desk, IT, and business partners to enhance workflows
Contribute to system improvements and support testing and training efforts
Drive greater efficiency, reduce disruptions, and empower users to work more effectively and independently
Serve as subject matter expert for the Claims Help Desk on complex claims systems, administration, and technical issues
Triage and resolve escalated issues using diagnostics and root cause analysis
Deliver timely, accurate resolutions and recommend appropriate workarounds when needed
Partner with Help Desk and IT teams to support issue resolution and system improvements
Develop and maintain training materials, job aids, and procedural documentation
Collaborate with Claims Training to create resources and deliver user training
Act as liaison between Claims and IT to clarify business needs, outcomes, and impacts
Manage intake, escalation, and documentation in alignment with established standards and SOPs
Analyze and prioritize defects, bugs, and enhancement requests requiring long-term fixes
Ensure escalated issues are well-scoped, documented, validated, and tracked
Support system testing, enhancements, and identify improvement opportunities
Coordinate operational readiness activities like communications and adoption tracking
Partner with stakeholders to support non-technical project work and improve workflows/system usability

Requirements

What you’ll need

Bachelor’s degree in insurance, business, or related field, or equivalent relevant experience
Two experience in Claims operations, claims systems support, help desk, process improvement, or project management or relevant experience
Prior Claims systems experience
Guidewire Claim Center experience preferred
Prior project management experience with JIRA preferred
Strong knowledge of property and casualty insurance and terminology
Strong knowledge of computers and claims systems
Strong knowledge of agile methodology
Good understanding of application software
Ability to work on multiple projects simultaneously
Strong interpersonal skills and conflict resolution abilities
Ability to distill and communicate complex issues for technical and non-technical audiences
Excellent customer service skills
Strong verbal and written communication skills, including documentation and presentation skills
Strong analytical, problem solving and organization skills

Benefits

Comp & perks

Outstanding benefits with life, medical, dental, vision and prescription drug coverage
Competitive paid time off plan and a full day of volunteer time off annually
Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards
Professional development and growth opportunities, including tuition reimbursement
Wellness initiatives to improve team member well-being and reduce health insurance costs
Flexibility to dress for your day and opportunities for alternative work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims OperationsProcess ImprovementRoot Cause AnalysisSystem TestingDocumentationAnalytical SkillsProblem SolvingWorkflow EnhancementTraining DevelopmentEscalation Management

Soft Skills

Interpersonal SkillsConflict ResolutionCustomer ServiceCommunication SkillsOrganizational Skills