ElevenLabs

Content Creator

• Own the strategy, content and day-to-day execution for ElevenLabs’ Instagram and TikTok accounts. (and YouTube Shorts)
• Develop and test content ideas that resonate with creators and creatives globally.
• Write compelling scripts and copy, shaping narratives that feel native to each platform.
• Work with internal teams and external creators to produce high-quality static and video content.
• Experiment with formats, trends, and growth tactics to continuously improve reach and engagement.
• Build and nurture an engaged community through comments, DMs, and creator interactions.
• Track performance, learn from data, and iterate quickly based on what works.

Customer Success Manager

• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform.
• The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
• You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems.
• You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
• In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts.
• Success is measured by net revenue retention and sustained multi-product adoption.
• You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Customer Success Manager – Mid-Market

• Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.
• Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
• Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
• Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.
• Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.
• Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.
• Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves.
• Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.
• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.
• Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams.

ElevenLabs

Content Creator

Customer Success Manager – Mid-Market

Customer Success Lead

Customer Success Lead