ElevenLabs

Sales Development Rep

• Conduct research to identify potential leads and prospects within the target market.
• Engage in outbound activities such as cold calling, emailing, and social media outreach to initiate contact with potential customers.
• Implement personalized and effective outreach campaigns to maximize lead conversion.
• Collaborate closely with the Account Executive to exchange insights on prospect feedback, objections, and market trends.
• Continuously refine and adjust outreach strategies based on the feedback loop.
• Monitor and report key performance indicators (KPIs) related to outbound sales activities, including conversion rates, lead quality, and outreach effectiveness.
• Collaborate with the sales leadership to analyze data and optimize strategies for better results.

Sales Development

Account Executive

• Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals
• Identify new business opportunities where ElevenLabs’ conversational AI capabilities can drive user engagement, automation, or cost efficiency
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends
• Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs’ voice technology can unlock value across customer support, virtual agents, in-app assistants, and more

Account Executive – Mid-Market

Manager

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Contract Manager

Engineer

• Own the design and implementation of internal tools and infrastructure that directly support our revenue teams.
• Build AI agents to automate processes, surface insights, and integrate data across multiple tools and resources.
• Partner with strategy and operations teams to deeply understand the customer and sales lifecycle, then automate, optimize, and reimagine it with code.
• Own & launch experiments to identify new ways to scale and optimize ElevenLabs operations, and drive their development and implementation.
• Design and deliver technical enablement that makes insights actionable across the ElevenLabs teams, through education, tooling, and streamlined workflows.
• Be a force multiplier: rapidly prototype and deploy full-stack features that have immediate business impact.

Automations Engineer

Account Manager

• Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts.
• Manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale.
• Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do.
• Own NRR across your managed book of business, drive cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end.

Account Manager – Enterprise Segment

Lead Generation

• Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption.
• Collaborate with cross-functional teams (Marketing, Events, Partner) to drive initiatives that enhance revenue generation and operational effectiveness.
• Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting.
• Develop and test new ideas, workflows, and sources that improve critical levers within each functional area.
• Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement.
• Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.

Lead Generation Strategy and Operations

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
• Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.
• Build and deliver compelling demos of our voice and audio AI technology to new and existing customers.
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
• Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.
• Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.

Forward Deployed Engineer – Strategist

Solutions Engineer

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Enterprise Solutions Engineer

General Counsel

• Draft, review, negotiate, and close complex commercial agreements with customers, suppliers, and strategic partners.
• Partner with sales, business development, and operations teams to design and implement strategies that support high-growth go-to-market initiatives.
• Monitor and interpret evolving legal and regulatory developments, including data protection, technology, and AI-related frameworks, and apply this knowledge to contract drafting and risk assessment.
• Develop, maintain, and localize contract templates, playbooks, and policies to reflect regional requirements and industry best practices.
• Provide clear, pragmatic, and commercially focused legal advice to cross-functional teams, tailoring advice to enable responsible growth and innovation.
• Contribute to scaling the Legal Team’s commercial function, fostering a collaborative, solutions-oriented team culture.

Commercial Counsel

Marketing

• Drive the B2B growth of ElevenAPI, our platform for developers building with our leading AI audio foundational models.
• Own the messaging and positioning of our enterprise offering.
• Craft compelling narratives for distinct buyer personas and ensure our value proposition resonates across every stage of the sales cycle.
• Develop sales collateral and enablement materials that equip the sales team to close deals faster.
• Produce thought leadership content that establishes ElevenAPI's authority in the AI audio space.
• Identify high-impact growth opportunities (SEO, paid, events), partnership and sponsorship opportunities.
• Work closely with sales to understand what's winning and losing in the field and synthesize customer and competitive insights.

B2B Marketing Lead

Frontend Engineer

• Diagnosing and addressing bottlenecks in current developer workflows and tools.
• Standardizing local development setups, CI/CD pipelines, dependency management, and testing infrastructure.
• Be the internal expert on modern tooling, especially NextJS and CI/CD practices.
• Specific projects might include:
• Optimizing build performance.
• Establishing a standardized local development environment.
• Creating processes for adopting new tools and workflows efficiently.
• Reducing flaky tests.