Technical Customer Support Specialist

ElevenLabs

Technical Customer Support Specialist providing high-quality support for enterprise customers using ElevenLabs' API and ElevenAgents platform. Diagnosing issues, improving products, and driving customer satisfaction in a global team environment.

Posted 7/13/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for enterprise customers, with a strong focus on LLMs, AI integrations, and telephony systems. Proficient in troubleshooting APIs and coding in Python or JavaScript while maintaining clear documentation and effective communication.

Highest-signal resume keywords

Technical Customer SupportLLMs and AI IntegrationsAPI TroubleshootingPython or JavaScript ProficiencyDocumentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAPI IntegrationPythonJavaScriptTroubleshootingDocumentationAI Solutions ImplementationTelephony Systems

Soft Skills

Clear CommunicationProblem SolvingAutonomous WorkTrust Building

Tools & Technologies

ElevenAgentsTwilioSIPWebSockets

Industry Keywords

SaaSB2BEnterprise SupportHigh-Growth Tech

Tech Stack

Tools & technologies

JavaScriptPython

About the role

Key responsibilities & impact

Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
Provide high-quality technical support in English
Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that actually helps — clear, accurate, and kept up to date
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

Requirements

What you’ll need

2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
Experience working autonomously in a fast-moving, international, remote team

Benefits

Comp & perks

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.