Eastern Bank

Account Manager

• Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts.
• Sell bank products to new and existing customers.
• Partner with assigned branches for cross sale opportunities and customer relationship management.
• Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist BB customers grow and make their business more profitable.
• Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships.
• Manage a portfolio of BB clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience.
• Coordinate calling and relationships management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance.
• Conduct preliminary underwriting and structure of credit requests.
• Maintain internal Bank contact management system including full history.

Business Banking Relationship Manager

Product Designer

• Set the design strategy for the bank and establish processes to define and refine service/experience design
• Lead internal teams through coaching, training, and hands-on work to establish best practices
• Direct and develop human-centered prototyping/testing approaches and execution strategies
• Drive synthesis of customer value findings and analyses into deliverable structure and design
• Build, develop, and use quantitative and qualitative methods to design materials ensuring designs are highly useful and operationally feasible
• Lead and manage a small team of design resources
• Support ad-hoc delivery requests based on prioritized team needs

Human Centered Design Lead

Manager

• Portfolio Management, including Financial Reporting and Covenant Tracking Obtaining annual financial information for files from clients
• Analyzing financials on existing relationships and preparing update memos
• Report regularly on status Team Leader New Loan Requests and Loan Renewals
• Analyze new loan requests (cash flow assessment, collateral valuation, spread analysis, guarantor assessment, etc)
• Research, compile, and provide market analysis relative to a credit
• Assist in preparing/underwriting pre-deals and credit vehicles (both new loans and renewals)
• Manage and update the interim report for the RMs portfolio
• Coordinating construction loan advances on certain credits
• Assist with Credit Risk Review tasks, including coordinate responses to CRR, monitor action steps for remediation, etc.
• Provide Backup to other Relationship Managers/Relationship Administrators as needed
• Assist the team during vacations/absences as necessary
• Provide sales & service support as necessary

Commercial Portfolio Manager III

Human Resources

• Assists the HCMS Analyst responsible for internal controls with processes including:
• Prepare quarterly FDICIA self-audits. Reviews audit results with appropriate Payroll and HR staff, and follows up to ensure that any agreed upon commitments as a result of the findings are implemented.
• Review general ledgers monthly with supported documents of general ledger account’s ending balances for account reconciliation.
• Conducts quarterly Process Quality Reviews of established HR and Payroll internal processes to ensure they are functioning as designed, accurate and thoroughly reflect the purpose of the process.
• Recommends revisions to testing protocols and standards to improve effectiveness of reviews based on results from testing and various audits, as well as feedback from process owners.
• Utilizes technology tools to revise or develop reports to conduct testing processes and adherence to internal controls.
• Develops a thorough understanding of the functions, processes and internal controls related to financial and data transactions in HR by working with HR and Payroll staff.
• Keeps abreast of any changes in these areas especially as it relates to system changes.
• Works with HCMS Analyst to analyze HR and Payroll processes and internal controls, and recommend revisions to ensure high quality of data and financial transactions.
• Review process workflow and approval processes to determine they meet requirements and optimize receipt, accuracy, and timeliness for processing from data sources.
• Assists process owners in their review, revision or creation of written process procedures, to ensure they meet internal control, quality and efficiency standards and expectations. Maintains e-file of testing procedures, test scripts and results.
• Prepares reporting for quarterly reviews and approvals.

HR Operations Specialist

• The VP, Business Banking Portfolio Manager III (“PM III”) reports to the Corporate Credit division and works with Business Bankers and Commercial Credit to maintain effective credit administration and risk management practices for the Business Banking portfolio.
• The position will be responsible for managing a portfolio of Business Banking loans, including both C&I and CRE loans, while also overseeing the management of Business Banking loans assigned to direct reports.
• The position will be involved in the monitoring and resolution of marginal Business Banking credits and will provide support to the Business Banking Portfolio Management Team Lead (“Team Lead”) on strategic directives.
• The PM III will also be expected to provide guidance and mentoring to junior PM’s serving as direct reports.
• File credit and financial documentation in nCino upon receipt.
• Monitor and complete financial covenants, financial reporting requirements, renewals and annual reviews for assigned loans.
• Pull BIC and nCino reports for portfolio monitoring and surface important information. Reporting to include covenants, maturities, MAPs, ACH, etc. Monitor reports for Maturity Date, Commitment Review Date, Commitment Renewal Date.
• Manage and complete loan advances for approval.
• Communicate with Relationship Managers and borrower in regards to financial covenants and financial performance.
• Obtain customer information and statements to complete financial analysis.
• Perform and oversee underwriting of transactions for assigned customers of team.
• Attend and fully participate at Credit Committee and Predeal Committee.
• Ensure accurate completion of Terms & Conditions for loans within nCino.
• Become an expert with industry terminology.
• Provide guidance and support to direct reports. Will likely be asked to serve as a mentor to more junior staff.
• Initiate or expand development plans for direct reports, providing appropriate training and learning opportunities based on present and future job responsibilities.
• Give direction to team and make recommendations to Team Lead for policy enhancements / exceptions.
• Maintain understanding of Bank’s Credit Policy & Business Banking procedures.
• Maintain familiarity and understanding of Business Banking RACs.
• Become proficient with the Bank’s 15-point Risk Rating System and risk rating scorecards, demonstrating an ability to complete individually.
• Maintain awareness of locations for Bank policies and procedures on the intranet.
• Help peers establish action plans to resolve difficult credits.
• Review and approval of Renewals/Modifications.
• Track dashboards and reporting to evaluate portfolio KPI’s and KRI’s.
• Offer new commercial lending perspectives on special projects.
• Participate in the preparation and presentation team training material.
• Develop and maintain proficiency with nCino, OPTIMA, FIS, Collateral360 and CASH systems.
• Assist in clean up of data within systems.
• Assist Portfolio Manager Team Lead.

Business Banking Portfolio Manager III

Associate

• Simultaneously performs the duties of a traditional branch customer service representative and teller
• Supports the particular Region by floating to various branches within a designated geographic area
• Opens deposit accounts
• Prepares and processes loan applications for various lending units
• Closes loans for customers for applicable business lines
• Ability to process ATM, ITM, TCR and ICOM
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out to high-value customers to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Process deposits to customer accounts and verify cash
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Adhere to all bank policies and procedures

Regional Service Associate

Compliance

• Review originated consumer loans for Quality Control purposes.
• Ensure proper documentation is received and uploaded to the Loan Origination system.
• Communicate with other departments on any outstanding issues/concerns.
• Update loan origination system data and other systems with accuracy and compliance.
• Continually educate branch staff on product information, legal requirements, and policy guidelines.
• Review HMDA-reportable loans for accurate regulatory reporting, report inaccuracies to management for correction.
• Assist the Compliance Analyst team with the review of HMDA data, Flood requirements, and regulatory testing.
• Assist with many administrative duties in the office as needed.
• Participate in projects and new initiatives as needed.

Compliance Administrator II

• Supports the buildout and ongoing execution of Private Banking’s first-line compliance framework.
• Acts as Private Banking’s designated Compliance Administrator under the Bank’s Compliance Program and acts as a primary first-line compliance resource for the division.
• Compliance support for business initiatives, procedure development, compliance program administration, regulatory question coordination, self-testing, training follow-up, regulatory change support, SOX and business continuity coordination, audit and examination support, issue tracking, and corrective action follow-up.
• Partners with Private Banking leadership and internal stakeholders to coordinate compliance deliverables, document decisions, escalate issues, and support timely completion of required actions.
• Serves as Private Banking’s designated Compliance Administrator and leads compliance focused projects, coordinates Compliance Program deliverables, annual reviews, and regulatory risk rating reassessments.
• Researches, triages, documents, and coordinates responses to compliance-related questions as a primary first-line compliance resource for Private Banking personnel.
• Leads compliance workstream for Private Banking initiatives, new or revised products and services, vendor-related matters, client-facing materials, procedures, and process changes.

Compliance Administrator

Administrative Assistant

• Supports multiple Senior Vice President Regional Manager(s) of 20+ banking offices
• Performs a variety of administrative duties involving complex and confidential matters
• Develops and prepares numerous reports
• Prepares or approves and submits requests for Retail systems access
• Assists with preparation of regional employee salary recommendations
• Handles sensitive customer issues and information
• Conducts research and resolves outstanding sales or service issues
• Analyzes monthly budget reports
• Maintains complex and detailed calendars
• Coordinates and manages logistics of internal and external meetings
• Organizes offsite conferences and external events
• Processes invoices and expense claims for team members

Administrative Coordinator IV

• Responsible for growth of the private banking portfolio and servicing of private banking clients.
• Actively collaborates with internal business partners (wealth, commercial, business banking, retail) to identify and nurture new private banking relationships.
• Maintains a portfolio of the bank’s top clients and oversees the servicing and nurturing of the relationship with assigned client team.
• Meets deposit, wealth, lending and fee revenue goals for assigned portfolio and new business goals.
• Meets assigned goals for portfolio growth, referrals and new business including new deposits, clients, wealth AUM, and revenue (wealth and lending).
• Collaborates with internal business partners to identify new private banking opportunities and referrals. Specifically nurtures relationships with wealth and commercial for new business.
• Works with assigned team to ensure the needs of the clients are met leveraging the bank’s full capabilities to provide solutions. Acts as the “quarterback” to ensure clients’ banking solutions are implemented.
• Adheres to onboarding guidelines and client experience practices to ensure the retention and delight of the bank’s top clients. Provides high level servicing to assigned portfolio of clients.
• Manages the client’s financial circumstances with a focus on maintaining a strong relationship with the bank. Provides valuable advisory services.
• Maintains an extensive knowledge of all deposit, lending, and cash management solutions to serve as a “trusted advisor” to our clients.
• Participates in tactical programs to support the growth of private banking and provides strategic input into business plans and marketing.
• Contributes to new product development designed to increase Bank’s penetration of target clients and markets.
• Participates in industry, community, and civic organizations/programs to identify other HNW opportunities. Attends HNW events to interact with assigned portfolio.
• Prepares monthly client servicing and referral tracking/call report, including documentation of client contacts and discussions and amount of additional deposit, wealth and loan activity generated by business development activities.
• Meets all requirements in terms of bank operations and compliance.
• Participates in continuing education programs as requested/required.

Private Banking Relationship Manager II

Administration

• Provides client and administrative support to a business development officer/s with a focus on client service, operational excellence and the advancement of divisional strategy.
• Participates in the overall relationship management of key clients handling communication, servicing, documentation, client meeting preparation, and general oversight of the portfolio.
• Supports other administrative functions including sales and referral management, compliance and regulatory reporting/documentation, Salesforce management, events and client nurture activities.
• Interfaces regularly with the Onboarding & Servicing team in the support of assigned clients.
• May require specialized training to support certain verticals- Escrow, Captive Insurance- including collaboration with legal partners on complex and specialized transactions.

Private Banking Portfolio Administrator

General

• Supports the Contract Administrator Analyst in maintaining the organization’s contract management tool and providing responsive, high‑quality support to business lines.
• Assists with facilitating coordination of signatures once stakeholders have provided approval on agreements.
• Provides timely and professional support to internal business partners and assists with vendor communications related to contract execution and documentation.
• Supports the ongoing maintenance of the contract repository system.
• Assists with the preparation, maintenance, and distribution of routine contract reports, including active, inactive, and upcoming agreements with renewals.

Contract Associate

Procurement

• Assist with procurement activities related to supply ordering, purchase requisitions, and issuance of purchase orders
• Review purchase requisitions for accuracy and completeness
• Monitor warehouse supply levels and reorder materials
• Maintain and manage user access for vendor systems
• Process invoices and assign general ledger codes
• Investigate and resolve branch-level supply issues
• Provide phone and email support to internal business partners
• Reconcile departmental corporate credit card transactions

Procurement Specialist

Project Manager

• Reviews project documentation such as agendas, minutes, project plans, stakeholder updates, change requests, risk registers, and advises whether management escalation is required.
• Creates monthly project portfolio reporting inclusive of resource analysis and evaluates and communicates potential technology resource or timing constraints.
• Ensures accurate on-boarding and updating of approved projects, assuring appropriate tracking of project resource assignment and portfolio management.
• Leads quality assurance activities including documentation collection, resource assessments, scheduling, and health tracking.
• Drive team efforts to complete projects as efficiently as possible. Take an active role in identifying ways to leverage technology and automate processes.
• Analyze project demand and work with leadership on documenting desired outcomes, resource requirements and scheduling.
• Participates in special projects as needed to augment staffing to complete high priority projects

Project Analyst

Business Development Rep

• Participates in new business development activities with prospective and existing clients to increase market share and achieve growth targets in deposits, wealth and revenue
• Collaborates with other business partners to enhance each relationship and deliver a private bank experience
• Refers clients and prospects to Commercial Lending, Wealth Management, Treasury Services, Residential Lending, as appropriate
• Maintains an extensive knowledge of all deposit, lending and treasury management solutions
• Assists Bank in meeting its goals of sales and service by providing highest level of client service
• Contributes to new product development designed to increase Bank’s penetration of target clients and markets
• Participates in industry, community, and civic organizations/programs to market and promote Bank’s products and services
• Keeps abreast of business climate and reports observations and recommendations that could impact general business decisions