Regional Service Associate

Eastern Bank

Regional Service Associate supporting customers at various branches as both a Customer Service Representative and Teller within a designated region. Roles include account management and transaction processing.

Posted 6/30/2026full-timeDanvers • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales within the banking sector, with a strong focus on operational compliance and relationship building. Proficient in processing various banking transactions and loan applications while maintaining adherence to policies and procedures.

Highest-signal resume keywords

Customer ServiceSales ExperienceLoan ProcessingOperational ComplianceRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account OpeningLoan Application ProcessingCash HandlingForeign Currency TransactionsDeposit ProcessingATM ProcessingCredit Card Cash AdvancesMonetary Instrument SalesDaily Account MaintenancePolicy Adherence

Soft Skills

CommunicationMulti-taskingSelf-starterOutgoing PersonalityBasic Business Acumen

Tools & Technologies

ATMITMTCRICOM

Industry Keywords

Financial ServicesRetail BankingCustomer RetentionPortfolio GrowthService Issues

About the role

Key responsibilities & impact

Simultaneously performs the duties of a traditional branch customer service representative and teller
Supports the particular Region by floating to various branches within a designated geographic area
Opens deposit accounts
Prepares and processes loan applications for various lending units
Closes loans for customers for applicable business lines
Ability to process ATM, ITM, TCR and ICOM
Makes referrals to other bank business lines and third-party partners
Proactively reaches out to high-value customers to retain and grow the portfolio
Responsible for operational compliance and adherence to policy
Handles daily account maintenance and other service issues as necessary
Process deposits to customer accounts and verify cash
Cash checks for customers and non-customers according to bank policy
Process and properly record the sale of monetary instruments
Process foreign currency purchases and sales
Process various types of loan payments and credit card cash advances
Adhere to all bank policies and procedures

Requirements

What you’ll need

High School diploma or equivalent
2-4 years of sales experience in a retail, financial services or hospitality environment preferred
Ability to work independently, multi-tasking in a fast-paced environment
Individual should be an outgoing self-starter and be technically literate
Basic business acumen and professionalism is a must
The ability to communicate information and ideas so others will understand
Ability to build relationships and strong alliances across the organization
Ability to quickly learn details about the products and services offered by the bank

Benefits

Comp & perks

robust benefits and retirement package