Eastern Bank

Operations

• While working under limited supervision, Operations Specialist I orders/interprets title, appraisal, & flood reports, reviews hazard/flood insurance documentation to ensure adequate coverage, answers questions from Retail branches, Private Banking, and CSC colleagues.
• Operations Specialist I will use online resources such as Registry of Deeds and Tax Assessor websites to determine ownership, legal address, etc., to ensure accurate documentation in support of originating HELOC applications.
• Handles other duties as requested.
• Daily management of own pipeline which includes but is not limited to: Accurately create documentation in compliance with regulations.
• Coordinate and track legal documents.
• Order and monitor settlement services, including but not limited to property valuation, flood determination and ownership information.
• Perform research via Registry of Deeds websites and city/town tax databases.
• Review completed settlement service reports and report all errors/discrepancies to applicable vendor for correction.
• Print valuation reports to be mailed to borrowers.
• Review flood certification, and mail required documentation to borrowers if property is within a flood zone.
• Prepare flood documentation packages for approval by Compliance.
• Ensure proper documentation is received/reviewed prior to closing (may include insurance binders), review scheduling calendar to confirm closings.
• Communicate with Retail/Private Banking on clear to close, closing dates, instructions, obtain payoff quotes.
• Update loan origination system data and other system with accuracy and compliance.
• Maintain accurate and up to date notes in loan origination system for management reporting.
• Maintain meticulous files, accuracy, and organization of loans to ensure expedition of closing process.
• Management of shared mailboxes (rotates weekly).
• Ensures timely completion of assigned compliance tests.
• Provide guidance to internal and branch staff for all direct products; Cash Reserve, Auto, Term Secured, Collateral Installment, Heat Loan, Flex Fixed Loan, Personal Loan, Personal Line of Credit, Starter Loan, Flex Line of Credit.

Operations Specialist

Account Manager

• Acquires and develops new high net worth relationships, both personal and commercial, to offer full array of financial services.
• Develops new client relationships that can benefit from one or more of the Banks’ banking and wealth management services including banking services, residential and commercial lending, cash management, and wealth management.
• Oversees general administration of client relationships and performs wide variety of responsibilities related to serving clients.
• Manages all administrative aspects of portfolio of Wealth Management accounts.
• Identifies and develops new clients to build a relationship with goal of providing Wealth Management solutions.
• Provides clients with objective, comprehensive, and needs-based advice for building and preserving wealth and transferring to future generations.
• Maintains awareness of client’s goals, income, and spending to manage relationship.
• Proactively advises and consults with clients and prospects to present Eastern Bank / Cambridge Trust’s available financial services.
• Manages assigned client relationships, including all aspects of opening, administering, and closing of client accounts.
• Oversees set-up of new clients with portfolio on trust accounting system to ensure accuracy of mailings, tax reports and statements, and account information.
• Develops and maintains strong centers of influence (“COI”) network that can serve as referral network for potential prospects and new clients.
• Engages with other lines of business within Bank to fully serve clients’ financial needs.
• Participates in required annual Administrative Reviews of accounts.
• Provides expertise, guidance, and skill development support to other team members.
• May directly supervise work of Client Service Associates and/or Senior Client Service Associates.

Wealth Relationship Manager III

• Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts
• Sell of bank products to new and existing customers
• Partner with assigned branches for cross sale opportunities and customer relationship management
• Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist BB customers grow and make their business more profitable
• Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships
• Manage a portfolio of BB clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience
• Coordinate calling and relationships management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance
• Conduct preliminary underwriting and structure of credit requests
• Maintain internal Bank contact management system including full history

Business Banking Relationship Manager III

Business Development Rep

• Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist small business customers grow and make their business more profitable.
• Source, evaluate and recommend new small business banking opportunities for loan and deposit relationships.
• Manage a portfolio of small business clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience.
• Provide guidance and advice to the clients to assist them in growing their revenue and increasing profitability.
• Coordinate calling and relationships management activities with multiple internal business partners including investments, treasury, retail, and insurance.
• Conduct preliminary underwriting and structure of credit requests.
• Maintain internal Bank contact management system including full history.

Business Development Officer

• Participates in new business development activities with prospective and existing clients to increase market share and achieve growth targets in deposits, wealth and revenue.
• Supports the bank’s target verticals including professionals, Not-For-Profit, Family-owned businesses, VC/PE, Medical/Dental.
• Collaborates with other business partners to enhance each relationship and deliver a private bank experience.
• Refers clients and prospects to Commercial Lending, Wealth Management, Treasury Services, Residential Lending, as appropriate.
• Maintains an extensive knowledge of all deposit, lending and treasury management solutions to serve as a “trusted advisor” to our clients.
• Assists Bank in meeting its goals of sales and service by providing highest level of client service.
• Contributes to new product development designed to increase Bank’s penetration of target clients and markets.
• Participates in industry, community, and civic organizations/programs to market and promote Bank’s products and services.

Private Banking Business Development Officer – Senior

• Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts.
• Sell bank products to new and existing customers.
• Partner with assigned branches for cross sale opportunities and customer relationship management.
• Manage relationships externally with key Community Partners to leverage programs, tools and resources to assist BB customers.
• Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships.
• Manage a portfolio of BB clients to minimize risk for the bank, cross sell to the book of business and create a positive customer experience.
• Coordinate calling and relationships management activities with multiple internal business partners.
• Conduct preliminary underwriting and structure of credit requests.
• Maintain internal Bank contact management system including full history.

• Lead business development efforts identifying appropriate prospects and make personal calls on current and prospective customers under the direction of a Team Leader.
• Take a leadership role representing Eastern Bank in business and community activities.
• Actively identify opportunities to cross-sell other bank products and services to customers and prospects including Treasury Services, commercial insurance and deposit products.
• Review existing credit facilities and new credit applications, analyze credit quality and make recommendations as to how to structure and price these facilities.
• Present relevant data and recommendations to the Team Leader and Credit Committee when appropriate.
• Work with legal counsel to facilitate documentation of credit facilities.
• Maintain awareness of maturating credits, overdue payments, financial information reporting; etc, which could affect the status of the commercial relationships and take appropriate action.
• Work with Portfolio Managers to insure that financial information is collected on a timely basis and that credit exposure is properly rated reflecting credit quality over time.
• Maintain frequent contact with the clients and serve as representative of EB insuring that the clients deposit, cash management, insurance and investment management needs are being properly handled.

Commercial Relationship Manager III

• Lead business development efforts identifying appropriate prospects
• Take a leadership role representing Eastern Bank in business and community activities
• Actively identify opportunities to cross-sell other bank products and services to customers and prospects
• Review existing credit facilities and new credit applications, analyze credit quality
• Present relevant data and recommendations to the Team Leader and Credit Committee
• Maintain awareness of maturating credits, overdue payments
• Work with Portfolio Managers to ensure timely financial information collection

Commercial Relationship Manager – III

Marketing

• Collaborate with teammates as well as other parts of the organization to complete assigned work
• Conduct research and analysis on best practices, trends and benchmarks; prepare reports of findings
• Learn and apply best communication practices in a professional context (meetings, email, written work product)
• Execute tasks by utilizing various technologies and platforms specific to the business
• Provide additional support to the team as needed
• Brockton Rox Sponsorship - coordination assistance

Operations Specialist

Wealth Relationship Manager III

Business Banking Relationship Manager III

Business Development Officer

Private Banking Business Development Officer – Senior

Business Banking Relationship Manager III

Commercial Relationship Manager III

Commercial Relationship Manager – III

Marketing Intern