Eastern Bank

Operations

• Monitoring and testing branch policies, procedures, and compliance activities
• Performing branch visits to assess compliance and resolve non-conformances
• Providing operational support for branch staff and internal departments
• Supporting the Retail Operations Specialist Support line and email account
• Assisting with the research and reconciliation of teller errors and cash adjustments
• Resolving common software issues and user questions
• Performing Retail Branch Reviews and Safe Deposit Reviews
• Preparing and delivering training to the Retail Division as business needs dictate

Retail Operations Specialist II

• Perform advanced loan servicing and transactional processing including payments, reversals, paydowns, payoffs, advances, and fee assessments
• Process new loan bookings, modifications, renewals, extensions, and maintenance across portfolios
• Execute escrow administration including tax and insurance disbursements and escrow analysis
• Reconcile loan operational accounts and perform detailed reconciliation activities/recons
• Investigate and resolve complex transaction issues and processing exceptions
• Research and resolve GL variances, complaints, and operational discrepancies
• Identify reconciliation breaks and resolve recon variances
• Execute control testing, compliance testing, and quality control reviews
• Ensure adherence to internal controls, SOPs, and regulatory requirements
• Participate in audit activities and remediation efforts
• Provide guidance to peers and assist with training
• Support workflow coordination and production deadlines
• Participate in process improvement initiatives and projects

Operations Specialist II

Account Manager

• Lead business development efforts identifying appropriate prospects and make personal calls on current and prospective customers under the direction of a Team Leader.
• Take a leadership role representing Eastern Bank in business and community activities.
• Actively identify opportunities to cross-sell other bank products and services to customers and prospects including Treasury Services, commercial insurance and deposit products.
• Review existing credit facilities and new credit applications, analyze credit quality and make recommendations as to how to structure and price these facilities.
• Present relevant data and recommendations to the Team Leader and Credit Committee when appropriate.
• Work with legal counsel to facilitate documentation of credit facilities.
• Maintain awareness of maturating credits, overdue payments, financial information reporting; etc, which could affect the status of the commercial relationships and take appropriate action.
• Work with Portfolio Managers to insure that financial information is collected on a timely basis and that credit exposure is properly rated reflecting credit quality over time.
• Maintain frequent contact with the clients and serve as representative of EB insuring that the clients deposit, cash management, insurance and investment management needs are being properly handled.

Commercial Relationship Manager III

• Execute and oversee core tax operations activities, including tax reporting, withholding, remittance, and reconciliation processes.
• Review complex tax transactions and filings (e.g., 1099s, 1041s, 990-PFs, 5498s) to ensure accuracy, completeness, and compliance with applicable regulations.
• Maintain deep working knowledge of tax rules applicable to wealth management, including retirement accounts, trusts, and alternative asset structures.
• Support the resolution of tax notices, discrepancies, and client-specific tax issues.
• Perform detailed quality control reviews of tax preparation work completed by external tax vendors, ensuring accuracy, completeness, and adherence to client and regulatory requirements.
• Identify and escalate discrepancies or issues in vendor outputs, and partner with vendors to drive timely corrections.
• Track and monitor recurring issues or error trends, and recommend improvements to vendor processes and controls.
• Act as a key liaison with tax vendors, ensuring alignment on expectations, data requirements, and delivery timelines.
• Serve as a primary point of contact for Account Officers, Relationship Managers, and Client Service Associates, providing guidance on tax-related operational matters.
• Respond to and resolve tax-related inquiries in a timely and accurate manner, escalating complex issues as needed.
• Translate tax concepts into clear, actionable guidance for internal stakeholders.
• Contribute to the standardization of tax processes and workflows, ensuring consistency across the team.
• Develop and maintain clear and comprehensive documentation, including standard operating procedures (SOPs), job aids, and control narratives.
• Identify process inefficiencies and support implementation of targeted improvements that enhance both control and efficiency.
• Ensure adherence to IRS, state, and regulatory requirements across all tax operations activities.
• Identify control gaps and operational risks and escalate appropriately.
• Support audit requests and provide necessary documentation to demonstrate compliance and process integrity.

Wealth Operations Tax Analyst

Administration

• Prepare multiple daily, weekly, monthly and quarterly reports of departmental sales and service results.
• Analyze reports for any trends/issues requiring further investigation and review output with Senior Vice President (SVP).
• Assist the BB Team Leaders in a variety of administrative functions.
• Help schedule team meetings, team calls, help with on-boarding and off-boarding BB colleagues, schedule customer events and assist with customized sales reporting.
• Assist the SVP with preparation of internal communications and presentation decks used for internal presentations.
• Represent the BB at multiple corporate events throughout the year in various capacities, assisting where needed.
• Represent/assist the SVP of Business Banking and senior staff with various administrative duties such as managing calendars, arranging meetings, tours, and travel.
• Responsible for keeping to department budget goals on supply, small computer, repair and event expenses.
• Works with Accounts Payable/Accounting departments on disposition of all BB expense reports, invoices.
• Responsible for arranging multiple, large department employee events throughout the year.
• Responsible for centralized vacation tracking for a group of approximately 35 employees.
• Responsible for the successful administrative on-boarding of all new Business Banking colleagues.
• Lead a presentation to each new hire class that provides information new staff members orientation on items such as vacation requests, payroll, facilities, etc.
• Handle sensitive, complex customer issues and information.
• Act as a first line of contact for significantly complex customer issues that may rise from the at the branch level.
• Respond to customer feedback/complaints/issues received each month from the Business Banking colleagues.
• If appropriate, share positive feedback with Bank employee via a corporate Thank You note or On-the-Spot from the SVPs office.
• Alert SVP to any issues, positive or negative, that require special attention.
• Responsible for working with Technology to complete the internal paperwork/administration surrounding various user-rights assignments.
• Responsible for the successful completion of the Annual Technology User Rights Audit.
• Responsible for administration of the BB vendor contracts within Cobblestone vendor management tool.

Consumer Lending Loan Administrator

• Achieve sales goals and objectives
• Actively manage a prospect list and consistently network with COIs and internal business partners
• Supervise and assist in writing of pre-deals and credits to a high quality
• Engage with internal risk review and external reviewers in a credible manner
• Present complex credits for discussion comfortably, addressing key issues, and answer probing questions

Commercial Relationship Manager III – CDL

Auditor

• Serves as the principal advisor to the Audit Committee of the Board of Directors
• Develops and directs the execution of a risk-based, enterprise-wide audit plan
• Oversees audit methodology, scope, and reporting in accordance with IIA Standards
• Works closely with external auditors to maximize reliance on internal audit work
• Leads, develops, and mentors internal audit staff

Chief Auditor

Analyst

• Administer and oversee Eastern’s medical, dental, vision, life insurance, disability, voluntary benefit programs and wellness offerings
• Have a working knowledge of retirement plan compliance and administration
• Lead annual open enrollment beginning-to-end, vendor coordination, system readiness and employee communications
• Assist in analyzing benefits cost, utilization, and participation data to identify trends, risks, and cost saving opportunities to improve value and manage spend
• Partner with brokers and vendors on renewals, negotiations, audits, and issue resolution
• Ensure compliance with federal, state, and local regulations (ACA, ERISA, COBRA, HIPAA, FMLA, Section 125, etc.)
• Prepare and file required notices and reporting (e.g., 1095 C, and Form 5500 support)
• Serve as go-to expert for complex employee benefits questions, escalations, and issue resolution
• Collaborate with Payroll to ensure accurate benefits deductions, vendor billing, reconciliations and carrier payments
• Act as system administrator and subject matter expert for the benefits module within Eastern’s Employee Hub (HCMS), including configuration, testing, carrier file feeds, and ongoing enhancements
• Leverage technology (including AI) and data to streamline benefits administration and improve accuracy, efficiency, and employee experience
• Create engaging benefits communications and educational materials for employees and managers
• Serve as a benefits subject matter expert for the internal HR team, as well as employees
• Contribute to special initiatives such as vendor RFPs, mergers and acquisitions and evolve the annual Wellness Program to drive engagement and support employee well-being
• Continuously review administrative processes, identify improvement opportunities, and implement preventative solutions
• Work with external vendors to ensure high levels of service and quality, processing accuracy, and compliance adherence
• Manage all aspects of the annual employee service recognition program Stay current on benefits trends, regulatory changes, and best practices through professional development and industry engagement

AVP, Benefits Analyst II

• Lead business development efforts identifying appropriate prospects and make personal calls on current and prospective customers under the direction of a Team Leader.
• Take a leadership role representing Eastern Bank in business and community activities.
• Actively identify opportunities to cross-sell other bank products and services to customers and prospects including Treasury Services, commercial insurance and deposit products.
• Review existing credit facilities and new credit applications, analyze credit quality and make recommendations as to how to structure and price these facilities.
• Present relevant data and recommendations to the Team Leader and Credit Committee when appropriate.
• Maintain awareness of maturating credits, overdue payments, financial information reporting; etc, which could affect the status of the commercial relationships and take appropriate action.

Commercial Relationship Manager – III

• Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts.
• Sell of bank products to new and existing customers.
• Partner with assigned branches for cross sale opportunities and customer relationship management
• Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist BB customers grow and make their business more profitable.
• Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships. Loan relationships will include both C&I and CRE relationships.
• Manage a portfolio of BB clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience.
• Coordinate calling and relationships management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance.
• Conduct preliminary underwriting and structure of credit requests.
• Maintain internal Bank contact management system including full history.