Eastern Bank

Account Manager

• Manage a high-volume portfolio of commercial criticized/classified relationships, generally less than $1MM including SBA loans.
• Manage workout relationships to minimize the risk of loss associated with an adversely rated commercial loan portfolio.
• Interact with borrowers, business partners across the bank, attorneys and other related professionals.
• Perform financial analysis, collateral evaluation and documentation review to maintain compliance and manage exposure to risk.
• Recommend approval of potential restructures and modifications to the appropriate credit authority.
• Coordinate the liquidation of assets including real estate, equipment, inventory, receivables, and vehicles; work with the Bank's SBA group on SBA guaranteed loans.
• Coordinate payment and collateral deficiencies with borrower and make judgments to protect the bank's interests and achieve maximum recovery.
• Interact with internal and external legal counsel and third parties to develop collection strategies and manage legal and other expenses associated with collection and liquidation.
• Ensure compliance with SBA SOPs for loan servicing and liquidation and collaborate with the SBA Group to prepare litigation plans, repurchase requests, '10 Tab' reports and wrap up reports.
• Oversee OREO and Note sales to minimize cost and maximize recovery.
• Responsible for ongoing reporting including covenant compliance monitoring, regular internal portfolio reporting and impairment reviews as necessary.

Small Business Relationship Manager – Managed Assets

Infrastructure Engineer

• Manage vendors and infrastructure expense management for all corporate cost centers
• Ensure compliance with IT controls
• Coordinate issue resolution and risk management
• Lead change and project management for SNOW move, adds and change service requests
• Facilitate 3rd party and Network Engineering response to incidents
• Coordinate new infrastructure implementation and delivery of WAN, Meraki, Cisco equipment
• Support Network Access Protection (NAP), Meraki and other compliance policies related to physical infrastructure
• Support users and administer services (Documo/mFax, RingCentral, Five9, Microsoft Teams, Zoom)
• Administer RingCentral for 2000+ users including licenses, upgrades, alerts, and incidents
• Enforce Corporate mobile device policy and support end users
• Contribute to key technical projects and manage on-site network inventory and logistical moves
• Develop plans to meet departmental goals and ensure internal/vendor resources are available and tracked
• Analyze complex problems, make recommendations, and independently drive solutions

Infrastructure Operations Engineer

• Identifies and develops new clients to build a relationship with goal of providing Wealth Management solutions
• Provides clients with objective, comprehensive, and needs-based advice for building and preserving wealth and transferring to future generations.
• Maintains awareness of client’s goals, income, and spending to manage relationship
• Proactively advises and consults with clients and prospects to present Eastern Bank / Cambridge Trust’s available financial services.
• Manages assigned client relationships, including all aspects of opening, administering, and closing of client accounts.
• Oversees set-up of new clients with portfolio on trust accounting system to ensure accuracy of mailings, tax reports and statements, and account information.
• Develops and maintains strong centers of influence (“COI”) network that can serve as referral network for potential prospects and new clients.
• Engages with other lines of business within Bank to fully serve clients’ financial needs
• Participates in required annual Administrative Reviews of accounts
• Provides expertise, guidance, and skill development support to other team members.
• May directly supervise work of Client Service Associates and/or Senior Client Service Associates.

Wealth Relationship Manager III

• Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts.
• Sell bank products to new and existing customers.
• Partner with assigned branches for cross sale opportunities and customer relationship management.
• Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist Business Banking customers grow and make their business more profitable.
• Source, evaluate and recommend new Business Banking opportunities for loan and deposit relationships, including Commercial & Industrial (C&I) and Commercial Real Estate (CRE) relationships.
• Manage a portfolio of Business Banking clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience.
• Coordinate calling and relationship management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance.
• Conduct preliminary underwriting and structure of credit requests.
• Maintain internal Bank contact management system including full history.

Business Banking Relationship Manager III

• Eastern Bank supports employees and offers opportunity for individual growth
• Inclusive company that treats employees fairly and recognizes individuality
• Encourages employees to reach their fullest potential
• Offers comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement
• Eastern Bank is an equal opportunity employer and encourages applicants who may not meet every qualification to apply

Wealth Relationship Manager II

Sales

• Responsible for sales, marketing, and relationship management of municipal customers and prospecting new customers.
• Sell traditional bank depository and cash management products to municipal prospects.
• Manage a portfolio of customers and grow business, achieving sales and EXCEL goals, new relationships, and new core deposits.
• Sales call planning and reporting: prepare territory plans, monthly sales reports, call reports, and relationship reviews; joint calls with other bank departments.
• Generate proposals and respond to new business opportunities through the RFP process.
• Participate in team projects, analytical reports, special projects, bank conversions, and customer product training/forms completion.
• Price and tailor products to meet customer requirements.
• Assist customer decisions regarding product training, service levels, quality, and customer satisfaction.
• This position requires extensive customer visits and prospect calls.
• The position can be managed from a home office.
• Territory located within New England, mainly in New Hampshire; department has customers throughout Massachusetts.

Government Banking Sales Advisor II

Program Manager

• Develop strategy, research market conditions and competition for Business Banking, SBA and Treasury
• Create strategic plans to meet annual objectives and align division strategies with overall bank objectives
• Work with product and operations teams to ensure divisional competitiveness
• Design, update and deliver training programs and curriculum across sales, technical, professional, compliance, customer service, and management skills
• Schedule and market programs and conduct research to keep training materials up-to-date
• Recommend training solutions to Business, SBA and Treasury groups
• Own oversight and delivery of Sales Process and Sales Coaching programs for Business, SBA and Treasury
• Own oversight and delivery of training for the nCino platform and Sales Management/Sales Force platforms; serve as subject matter expert for business lines
• Create and deliver training on credit, deposit and cross-sell products
• Develop, maintain and deliver robust onboarding training for Business, SBA and Treasury
• Provide input on online training content, meet with senior business line leaders, and ensure vendor customizations
• Expand online delivery channels and recommend tools for online content development and delivery
• Develop and deliver online content and measure delivery channel effectiveness
• Collaborate with technology partners to ensure online content runs efficiently on participants' desktops
• Analyze economic and competitive landscape and conduct needs analysis with senior leaders to determine training protocols

VP, Business Banking Program Manager

• CRE Business Development
• Lead business development efforts identifying appropriate prospects and make personal calls on current and prospective customers under the direction of a Team Leader.
• Take a leadership role representing Eastern Bank in business and community activities.
• Actively identify opportunities to cross-sell other bank products and services to customers and prospects including Treasury Services, commercial insurance and deposit products.
• Credit Underwriting
• Review existing credit facilities and new credit applications, analyze credit quality and make recommendations as to how to structure
• Present relevant data and recommendations to the Team Leader and Credit Committee when appropriate.
• Work with legal counsel to facilitate documentation of credit facilities.
• Portfolio Management
• Maintain awareness of maturating credits, overdue payments, financial information reporting; etc, which could affect the status of the commercial relationships and take appropriate action.
• Work with Portfolio Managers to insure that financial information is collected on a timely basis and that credit exposure is properly rated reflecting credit quality over time.
• Maintain frequent contact with the clients and serve as representative of EB insuring that the clients deposit, cash management, insurance and investment management needs are being properly handled.
• Qualifications
• Proven underwriting abilities, including 5 plus years experience in commercial real estate analysis and/or commercial banking.
• Formal bank credit training preferred.
• Familiarity with top tier and middle market commercial companies within the New England marketplace.
• Incumbent should be able to excel with integrity in an entrepreneurial, team-oriented environment.
• Incumbent should be energetic and comfortable in an environment offering base salary plus performance oriented compensation.
• Proficient/computer literate in Microsoft Word and Excel with the willingness/ability to learn new software as necessary.

Commercial Relationship Manager II

Operations

Loan Operations Intern

• The Loan Operations Specialist timely inputs all new consumer and mortgage loans and performs loan account maintenance accurately and timely in accordance with the established service levels. They are also able to serve as a point of contact for other members of the team as questions arise.
• Process all consumer and mortgage loan maintenance requests in the Bank’s core system: Monitor shared tasks received via various sources for residential or mortgage loan maintenance requests such as setting up and removing autopay, waiving fees, freezing and reopening lines, billing maintenance, and title transfers.
• Monitors pipeline of new loans by using reports and or views from the various loan origination systems and business lines. Works with management and peers to prioritize loans and manage volumes. Reviews and verifies receipt of required loan documentation within the front-end systems or loan folders. Assists peers with analyzing more complex loans and documentation.
• Daily booking of mortgage and consumer loans through respective manual or automated interface applications and balances daily work. Reviews and understands the interfaced data in CRIF and Empower. Manually inputs appropriate fields into the front-end systems or FIS as needed
• Research and resolve more complex requests and issues that arise, and assist peers in resolving complex consumer, and mortgage requests as necessary.
• Identify process improvements and efficiencies across all areas of responsibility. Review procedures on an annual basis and adjust accordingly. Work with teammates and management to leverage innovation and resources to achieve measurable results.
• Participate in the rotation of pulling the daily index rates from their source documents and ensure they are input accurately into the FIS core system for use with all variable rate products
• PROBLEM SOLVING & DECISION MAKING:
• Ability to balance changing priorities and work demands
• Performs a variety of complex tasks.
• Must work independently and follow established procedures to complete work properly and within the required timeframe
• Ability to research and resolve complex customer issues
• Communicates to management, trends and/or recommendations to improve efficiency and productivity within the department

Operations Specialist

Client Services Representative

• Serve as a primary point of contact for client service inquiries and requests.\n• Assist with new client onboarding, including documentation, account setup, and coordination with internal teams.\n• Maintain accurate and up-to-date client records in the Trust Management System (TMS), Client Relationship Management (CRM), and Electronic Document Management System (EDMS).\n• Support Account Officers in delivering a seamless and personalized client experience.\n• Process general transactions and account maintenance.\n• Coordinate with Operations and Account Officers to process specified transactions, account maintenance, transfers and closing.\n• Track and follow up on client requests to ensure timely resolution.\n• Prepare client reports meeting materials.\n• Schedule and organize client meetings and internal team calls.\n• Manage incoming mail receipt, scanning, distribution, reception and other office related duties as needed.\n• Ensure all client interactions and documentation comply with regulatory and internal standards.\n• Assist with KYC/AML reviews, periodic account updates and audit requests.\n• Escalate any compliance or risk concerns to the appropriate teams.\n• Support Portfolio Managers by gathering data and preparing materials for client reviews.\n• Communicate account activity and client cash receipts and requirements in support of trading.\n• Work closely with cross-functional teams to ensure consistent and high-quality service delivery.\n• Provide out-of-office coverage for team members.\n• Participate in team meetings, training sessions, and process improvement initiatives