Business Banking Relationship Manager

Eastern Bank

Manage banking relationships for small businesses at Eastern Bank. Develop customer portfolios and sell banking products to new and existing clients in a hybrid environment.

Posted 7/23/2026full-timeWestford • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $77,510 - $127,338 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, sales strategy, and credit evaluation within the banking sector. Proven ability to develop and manage a diverse portfolio of clients while leveraging community partnerships to enhance business growth.

Highest-signal resume keywords

Sales ExperienceCustomer Relationship ManagementCredit EvaluationNetworking SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit TrainingSales TrainingPortfolio ManagementUnderwritingBanking Knowledge

Soft Skills

Interpersonal SkillsSelf-StarterStrong Communication

Tools & Technologies

Bank Contact Management System

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Commercial BankingBusiness DevelopmentCross-SellingCommunity PartnershipsLoan Relationships

About the role

Key responsibilities & impact

Develop a portfolio of customers, prospects and Centers of Influence (COIs) through networking and other business development efforts.
Sell bank products to new and existing customers.
Partner with assigned branches for cross sale opportunities and customer relationship management.
Manage relationships externally with key Community Partners to leverage programs, tools and resources that can assist BB customers grow and make their business more profitable.
Source, evaluate and recommend new BB banking opportunities for loan and deposit relationships.
Manage a portfolio of BB clients to help minimize risk for the bank, cross sell to the book of business and create a positive customer experience.
Coordinate calling and relationships management activities with multiple internal business partners including commercial, investments, treasury, retail, and insurance.
Conduct preliminary underwriting and structure of credit requests.
Maintain internal Bank contact management system including full history.

Requirements

What you’ll need

Bachelors Degree or equivalent combination of training and related experience required.
Five-to-eight years of sales and management experience
Basic understanding of commercial businesses and banking
Demonstrated basic knowledge of credit with some prior credit training and sales training.
Strong communication skills (written and verbal).
Strong communication and interpersonal skills.
Strong sales skills in a fast paced environment.
Technologically proficient.
Attend networking and other events outside of customary business hours
Self starter and able to self generate sales prospects and pipeline.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities