DSV - Global Transport and Logistics

Customer Support

• Manage client relationships at the site level
• Oversee the inbound, picking, packing, VAL, and outbound processes
• Coordinate with internal stakeholders to optimize performance
• Handle escalations and resolve client requests or complaints
• Monitor operational performance and ensure KPI targets are met
• Conduct staff meetings and foster team development
• Organize operational review meetings with key clients

Customer Service Manager

Administrative Assistant

• Timely and effective communication with partners and internal departments via e-mail/telephone
• Updating / verifying the DSV Transport Management System with customer booking details
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon
• Effective daily monitoring to ensure collections and deliveries are completed within the agreed timelines
• Pro-active problem solving with customers and colleagues when issues arise
• Comply with and understand basic customs regulations when transporting freight to/from the UK
• General day to day administrative duties.

• General customer service via phone and email
• Organization of transports using our proprietary shipping software
• Contact with carriers in the courier, express, and parcel (CEP/KEP) sector as well as overnight, on-board courier, and direct delivery services
• Checking and booking of incoming invoices
• Preparation of customer billing including complaint handling
• Price calculations for ad-hoc requests
• Preparation of shipping documents

Customer Service Specialist, Parcel

Compliance

• Support responses to customer questions, assess contracts and support tender processes to enable the way we explain information security
• Assist with ad hoc tasks, e.g. internal compliance reviews, updating of the risk assessment and annual assurance plan
• Report on progress/follow up on agreed mitigating tasks in term of IT security to management
• Daily operation and business support related to our IT Security

Compliance Specialist

Assistant

• Providing superior service in the field of customs administration for the DSV Group international customers in Europe.
• Playing a key role in the process of collecting and verifying the necessary information of customs and tax.
• Preparing and providing the required documents to the customs authorities.
• Ensuring proper circulation of documents and archiving data.
• Working with departments and DSV customers within DSV International Shared Service Center.

Customs Assistant

General

• Operational handling of air freight export shipments in the Aerospace & Defence sector
• Order entry and processing in CW1 / Tango
• Independent coordination and planning of pre-carriage operations
• Processing including invoicing and posting of incoming and outgoing documents
• Customer support and claims handling
• Handling operations at a 24/7 AOG desk in a shift-based schedule (AOG = Aircraft on Ground)

Freight Forwarder, Air Freight Export

Product Manager

• RFQ coordination for ocean freight products.
• Manage incoming RFQs within the given deadline.
• Coordinate and manage responses to RFQs.
• Provide market intelligence about ocean freight products.
• Support advanced commercial analysis.

Product Manager, 海运产品经理

Operations

• To manage the ocean freight global accounts as a single window for customer correspondence, operations and higher productivity through timely & accurate documentation, operations and effective coordination with outsourced service providers/vendors.
• Shipment tracking, issuance of invoices and coordination with counterparts.
• Handle documentation and operations of Sea Freight Export.
• Working knowledge of export procedures and statutory requirements.
• Ensure compliance with the standard area operating.

Operations Assistant

Bookkeeper

• 负责审核、记录与核对应付账款，确保发票等资料准确一致
• 及时处理供应商付款申请，符合公司政策
• 维护与业务部门的沟通，确保财务记录准确
• 审核员工费用报销申请，确保合规
• 协助财务报告编制，支持外部审计
• 整理和保管会计档案，确保完整性和安全性
• 完成上级交办的财务相关任务

Accounting Assistant

Solutions Engineer

• managing a team of approximately 15 to 20 colleagues.
• responsible for optimizing the transport process in the region, with a focus on quality and efficiency.
• coordinating and optimizing daily transport activities with internal and external stakeholders;
• ensuring correct, safe, and timely execution of all freight processes;
• delivering management information and steering KPIs to achieve targets;
• implementing proactive and inspiring personnel policies;
• empowering your team and driving continuous improvement and innovation.

Operations Manager – Transport Solutions

Account Manager

• Support the Global Account Director in driving customer interaction within the region
• Execute the Account Plan at regional level
• Develop strategic relationships with stakeholders
• Act as a commercial single point of contact for the account
• Identify opportunities for account growth and engage colleagues to foster business
• Host regular meetings with customers and internal teams
• Manage operational challenges and improvement projects in collaboration with divisions

Regional Key Account Manager

• Coordinate and execute project logistics across all modes of transport
• Work actively with service providers across all modes of transport and be able to source competitive rates
• Assist with tender submissions in the areas of planning, execution and pricing in time frames required
• Assist in the development and expansion of customer relationships, client base and client retention
• Order tracking & follows up with job registrations
• Problem solve with a range of stakeholders including airlines, shipping lines, transport providers, co-loaders and customers
• Liaise with customers when organising required transport
• Communicate regularly & provide strong customer care whilst servicing our customer and service providers needs

Project Specialist

Outside Sales

• Develop prospect business in particular route pairings within the DSV Trade Lanes
• Responsible for growing the assigned routes based on an aligned sales plan
• Handling pre-sales activities for Sales Team
• Generating business for all the products Air/Sea/Custom clearance & Insurance
• Achieve set individual GP & Volume target
• Maintain & develop relationships with customers and help in enhancing business growth

Senior Associate/Assistant Manager – Field Sales

• 为客户提供高效优质的业务服务
• 跟进客户询价和需求，提供报价
• 及时获取货物运输状况并进行跟踪
• 处理客户投诉及索赔请求

• Responsible for Maintaining, Developing and retaining all the customers assigned as customer service accounts.
• Ensure systematic filing of the details of such clients.
• Ensure optimum utilization of Systems provided.
• Ensure all activities directed towards commendable service from DSV.
• Conducting review meeting with Sales, operations and KAM on daily basis.
• Regular telecoms to be “in touch” with the client.