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Senior Associate – Customer Service
DSV - Global Transport and LogisticsAssociate/Sr. Associate in Customer Service at DSV managing customer service accounts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and operations within the Freight Forwarding industry, with a strong focus on client retention, systematic account management, and effective communication. Proficient in pricing policies, routing, and carrier services to ensure optimal service delivery.
Highest-signal resume keywords
Customer Service ManagementFreight Forwarding ExperienceClient Retention StrategiesPricing Policies KnowledgeFluent in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOperations ManagementAccount ManagementPricing PoliciesRouting KnowledgeCarrier ServicesTelecommunicationsSystem UtilizationReview Meeting CoordinationClient Relationship Management
Soft Skills
CommunicationInterpersonal SkillsOrganizational SkillsTeam CollaborationProblem-Solving
Certifications & Qualifications
Graduate Degree
Industry Keywords
Freight ForwardingBuy RatesService OptimizationClient EngagementSales Coordination
About the role
Key responsibilities & impact- Responsible for Maintaining, Developing and retaining all the customers assigned as customer service accounts.
- Ensure systematic filing of the details of such clients.
- Ensure optimum utilization of Systems provided.
- Ensure all activities directed towards commendable service from DSV.
- Conducting review meeting with Sales, operations and KAM on daily basis.
- Regular telecoms to be “in touch” with the client.
Requirements
What you’ll need- Minimum working experience of 2 – 4 years /6 – 7 Years in Customer Service and operations in the field of Freight Forwarding.
- Minimum Graduate in any Discipline from reputed University.
- Must have strong knowledge on our product and services.
- Familiar with buy rates, pricing policies, routing, carrier services and frequencies.
- Fluent in English.
- Experience in handling small to large size customers.
Benefits
Comp & perks- Working at DSV means playing in a different league.
- Professional development opportunities.
- Flexible working hours.