DraftKings Inc.

Operations

• Design, document, and continuously improve Standard Operating Procedures
• Own and evolve key sales programs
• Partner with Compliance, Legal, Responsible Gaming, and Operations
• Identify friction points and inefficiencies in sales workflows
• Design and deliver impactful enablement initiatives
• Coordinate and execute cross-functional projects
• Maintain organized and accessible documentation repositories
• Support change management efforts

Senior VIP Sales Operations Associate

Manager

• Lead and develop a high-performing team of analysts
• Provide strategic analytical support to Revenue Operations partners
• Conduct deep-dive analyses into customer segment behavior and promotional effectiveness
• Build and enhance scalable monitoring and alerting frameworks
• Translate complex analyses into clear recommendations for stakeholders
• Establish and manage a structured analytics roadmap and project prioritization framework

Senior Manager, Casino Analytics

• Lead, coach, and develop people managers across operational sites
• Own regional operational performance by tracking and improving key metrics
• Standardize and scale operating procedures
• Lead new market launches end to end
• Partner cross-functionally with various teams
• Build and maintain strong relationships with lottery authorities and vendors
• Identify operational risks and opportunities

Regional Operations Manager

Backend Engineer

• Architect, develop, and maintain scalable and secure systems and APIs that power high-impact applications used by millions of users in a real-time, always-on environment.
• Take ownership of the full development lifecycle from shaping the architecture of new features to breaking down workstreams and guiding implementation.
• Lead by example, remaining a hands-on contributor while writing high-performance, well-tested code that meets our rigorous standards for reliability and scalability.
• Set and enforce best practices around code quality, design patterns, testing, and system performance.
• Triage, debug, and resolve complex issues in production environments, driving a culture of accountability and operational excellence.
• Collaborate cross-functionally with Product, Design, and Engineering teams to align technical solutions with strategic business goals.
• Act as a technical mentor and coach, providing guidance and feedback through code reviews, design discussions, and day-to-day collaboration that helps engineers grow and deliver their best work.
• Play a critical role in shaping the team’s roadmap and technical direction while fostering a strong engineering culture grounded in ownership and continuous learning.

Lead Backend Engineer

Risk

• Lead and develop a team of Team Leads, Specialists, and frontline associates focused on withdrawal risk operations
• Manage daily workflows, balancing fraud prevention, customer experience, and operational efficiency
• Translate operational insights into clear requirements for tooling, policy, and process enhancements
• Use dashboards and metrics to track performance, surface trends, and guide data-informed decisions

Manager, Risk Operations

Infrastructure Engineer

• Design and maintain cloud and on-prem infrastructure using Infrastructure as Code tools like Terraform and Chef.
• Build observability into everything—driving monitoring, alerting, and logging strategies that support application SLOs and overall system reliability.
• Develop deployment platforms and internal tooling that empower teams to move fast while maintaining governance and operational excellence.
• Define and standardize infrastructure patterns, deployment strategies, and configuration best practices across a high-growth engineering org.
• Lead by example—mentor junior engineers, shape infrastructure standards, and influence cross-functional technical decisions.
• Participate in an on-call rotation and lead incident response, including root cause analysis and long-term remediation strategies.
• Partner with security, networking, and application teams to ensure reliability across the full stack—from code to customer.

Senior Infrastructure Engineer

Customer Support

• Serve as a key point of contact between players and the platform by resolving complex questions
• Escalate feedback and drive solutions across teams
• Build deep product knowledge and collaborate across departments
• Strengthen problem-solving skills and inform product decisions with real-time customer insights
• Provide daily direction to ensure customer service inquiries are answered in a timely, efficient, and knowledgeable manner
• Handle VIP requests and escalated cases, monitor social media platforms
• Facilitate training for Customer Experience Associates as needed
• Resolve all customer issues, questions, incidents, and complaints in a timely and professional manner

Senior Customer Experience Associate

• Develop and implement a comprehensive risk detection strategy that aligns with organizational goals and regulatory requirements.
• Identify, assess, and prioritize risk factors that could impact operational performance and strategic objectives.
• Act with a sense of urgency to implement strategic initiatives.
• Work closely with Operations, Product, Analytics, and Data Science teams to create efficient processes for risk identification and mitigation.
• Ensure alignment across departments for seamless risk response and continuous improvement.
• Utilize 3rd party, analytics and data science tools to enhance risk detection capabilities.
• Serve as singular point of contact for the development of predictive models, machine learning algorithms, and dashboards to monitor potential risks in real time.
• Lead periodic risk assessments across the entire customer journey and create detailed reports that offer actionable insights.
• Present findings to executive leadership and stakeholders, ensuring data-driven decision-making on risk management strategies.
• Ensure risk detection frameworks comply with all relevant regulatory requirements.
• Collaborate with Regulatory and Compliance departments to stay updated on emerging regulations and incorporate them into the risk management strategy.
• Lead and develop a team of risk analysts, fostering a collaborative environment that encourages innovation in risk detection.

Director, Risk Detection – Mitigation

Community Manager

• Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
• Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
• Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
• Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
• Champion the community’s voice across the company while upholding our brand tone and standards.
• Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).

Community Associate

Bilingual

• Translate and adapt Sportsbook promotions into Spanish, ensuring all messaging is culturally relevant, clear, and aligned with brand and legal guidelines.
• Create original Spanish-language content for promotional campaigns across the Sportsbook product.
• Assist in the setup, QA, and execution of daily, weekly, and seasonal promotions in both English and Spanish.
• Leverage AI tools to support translation, content review, and quality assurance—while serving as the Spanish-language subject matter expert for the Promotions Team.
• Collaborate with cross-functional teams to bring campaigns to life and boost acquisition, engagement, and retention for Spanish-speaking users.
• Partner with the Creative Team to ideate, create, and manage promotional assets and workflows across all sports.
• Use internal tools to manage promotion configuration, segmentation, and targeting.
• Monitor promotions in real time to ensure accuracy, effectiveness, and compliance with legal and regulatory guidelines.
• Analyze promotion performance and user behavior across English and Spanish markets to identify trends and areas for improvement.

Sportsbook Promotions Associate, Bilingual – Spanish

Data Engineer

• Build and maintain reports and dashboards that support day-to-day decision-making across the business
• Participate in an on-call rotation to ensure the reliability of BI services and dashboards
• Collaborate with Data Engineering, Analytics, QA and Ops teams to ensure reporting consistency, documentation, and data quality
• Identify and implement opportunities to automate reports, reduce manual work, and improve speed to insight
• Troubleshoot reporting issues and data anomalies in coordination with engineering partners
• Support our data governance and data quality standards within the BI environment
• Enhance reporting workflows and performance through continuous process improvement
• Translate stakeholder needs into scalable BI solutions using modern reporting tools

• Dive into the world of DraftKings to understand the systems and data structures that support our products
• Work with engineering, product, and business teams to design data solutions that meet application and reporting requirements
• Design, build, and maintain robust data pipelines and models that power enterprise-level decision-making and cross-domain data products
• Establish and enforce best practices around data quality, testing frameworks, and system monitoring
• Drive continuous improvement in the performance and reliability of large-scale data processing workflows
• Write, maintain, and optimize SQL code with cloud MPP data warehouse platforms (e.g. Snowflake)

Senior Data Engineer

• Lead day-to-day operations of in-play trading across multiple sports, ensuring pricing accuracy, content uptime, and optimal customer experience
• Manage and develop a team of live traders and team leads, with a focus on performance, scheduling, and growth
• Identify market inefficiencies or anomalies in live pricing and implement real-time risk adjustments
• Collaborate across teams to support tooling enhancements, automation rollouts, and pricing model improvements
• Provide feedback to improve live trading processes and product features, ensuring alignment with sportsbook goals
• Maintain consistent live market coverage and delivery across all platforms and partner integrations
• Monitor live trading KPIs and produce regular performance updates for leadership and stakeholders
• Represent the live trading team in cross-functional discussions, partnering with Analytics, Product, and Customer Experience

Trading Manager

Frontend Engineer

• Lead the development of seamless, high-impact user experiences across customer-facing products.
• Own key aspects of frontend architecture, drive performance improvements, and shape technical direction across teams.
• Collaborate with engineers, designers, and product managers to turn complex challenges into scalable, reliable solutions.
• Design and develop performant, scalable frontend systems for real-time, high-traffic applications.
• Take ownership of core frontend architecture, advocating for and implementing best practices in code quality, performance, and accessibility.
• Ship production-grade code that enhances user flows, improves speed, and strengthens cross-platform stability.
• Lead design and code reviews, mentor junior engineers, and promote a culture of technical excellence.
• Drive improvements in design systems, tooling, and frontend infrastructure to support long-term growth.