Distribusion Technologies

Operations

• Execute Payment Checks: Perform routine payment reviews (every couple of hours) using internal tools or large data exports to identify and mitigate high-risk transactions.
• Fraud Rule Management: Take proactive decisions and actions regarding anti-fraud rules across all Payment Service Providers (PSPs) and platforms to boost payment acceptance and keep fraud levels low.
• Chargeback Ownership: Take full ownership of the chargeback lifecycle, including daily monitoring, processing, investigation, and preparing necessary documentation (evidence).
• Customer/Partner Support: Handle and process payment-related tasks and queries escalated by the Customer Service team, ensuring swift and accurate resolution.
• Crossfunctional Cooperation and Partner Liaison: Serve as a point of contact for White Label partners and other external partners to assist with fraud prevention measures and share critical chargeback or fraud-related insights.
• Workflow Creation: Define, document, and implement new, efficient operational workflows and processes for payment operations across the company.
• Reporting & KPIs: Define and create key reporting metrics (KPIs) to track, monitor, and report on critical operational performance indicators, specifically fraud rates and payment acceptance.

Payment Operations Analyst

Product Analyst

• Extend functionalities to enable new opportunities
• Automate and innovate our existing inventory (our API product is already used by big players)
• Own scoping and management of onboarding new carriers; establish wider scope throughout Asia
• Take a lead role in defining and challenging strategic decisions
• Contribute to the team with process improvements (e.g. Jira, reporting, etc.)
• Build relationships with key stakeholders (internal/external – C-level)

Technical Product Analyst, API Integrations

Technical Product Manager

Technical Product Manager, API Integrations

Business Development Rep

• Own the market P&L and build the market strategy
• Lead the go-to-market strategy
• Grow and develop Distribusion’s global network of bus, rail, ferry and public transport operators
• Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance
• Drive sales and revenue growth by securing high-impact partnerships

Senior Business Development, UK & IR

• Lead the go-to-market strategy for partnerships
• Own the hunting and farming of carrier accounts
• Learn to grow and develop Distribusion’s global network
• Own end-to-end sales process: prospecting, lead generation, pitching
• Be proactive in onboarding new carriers
• Develop Carrier portfolio and expand business in Brazil
• Support cross-selling of products and services
• Build and maintain relationships with Carrier partners
• Leverage data analysis for partner performance
• Collaborate with tech, product, retail, and finance teams

Business Development, Brazil Market

• Lead the go-to-market strategy for which carriers and retailers we should partner with.
• Own the hunting and farming of these accounts.
• Learn how to grow and develop Distribusion’s global network of bus, rail, and public transport operators across the region.
• Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance, etc.
• Be proactive and do whatever it takes to get new carriers on our platform.
• Develop our Carrier portfolio and continue to expand our business across Brazil.
• Support cross-selling of an expanding suite of products and services into the transport operators (White-Labels, BI tools, Mobile Booking Solutions, etc.).
• Build and maintain relationships with our Carrier partners.
• Leverage data analysis to understand partner performance and identify opportunities within our global retail network.
• Work closely with the tech, product, retail, and finance teams to ensure smooth integration, ramp-up, and ongoing operations.

Business Development – Brazil Market

• Coordinate the accreditation and approval process with our key railway partners to maximise our footprint in the rail distribution
• Maintain a solid knowledge of each rail carrier’s features
• Continuously improve processes to enhance the onboarding experience and operational efficiency
• Collaborate with retail partnerships, product, engineering, customer support, and content teams to continuously improve our underlying technology and processes

Partner Ops Analyst – Rail

Analyst

• Lead retailer onboarding to the Distribusion platform, managing the end-to-end process and maximizing connectivity between Brazilian carriers and retailers
• Continuously improve processes and respond to partner requests to enhance the onboarding experience and operational efficiency
• Collaborate with product, engineering, customer support, and content teams to continuously improve our underlying technology and processes

Partner Analyst – Travel Retail

• Coordinate the accreditation and approval process with railway partners
• Maintain knowledge of rail carrier features
• Continuously improve onboarding experience and operational efficiency
• Collaborate with various teams to enhance technology and processes

Partner Analyst – Rail

Support Engineer

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Tecnologia da Informação (TI) • Processamento de Dados • Agregação de Conteúdo • Ônibus Intermunicipais • Tecnologia para Viagens (Travel Tech)

Distribusion Technologies é uma empresa de tecnologia focada em transporte terrestre. Oferece uma plataforma que conecta operadoras de transporte a revendedores, permitindo acesso a uma rede abrangente de operadoras e a milhões de potenciais passageiros. 

A empresa viabiliza transações sem fricção com contrato único e processos de liquidação unificados, oferecendo ferramentas avançadas de previsão de vendas e precificação para maximizar o aproveitamento e a lucratividade. Com a missão de incentivar viagens sustentáveis, a Distribusion apoia soluções de transporte ambientalmente responsáveis, contribuindo para reduções significativas de emissões. 

Sua tecnologia ajuda a escalar operações e a expandir o alcance de mercado globalmente. 

51 - 200 funcionários

🚗 Transporte

☁️ SaaS

💰 Series B em 2022-06

Analista de Suporte a Parceiros – Rail (todos os gêneros)

6 minutos atrás

🇧🇷 Brasil – Remoto

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

SQL

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Descrição

• Liderar o onboarding de varejistas na plataforma da Distribusion
• Aprimorar continuamente os processos e atender às solicitações dos parceiros
• Colaborar com as equipes de produto, engenharia, suporte ao cliente e conteúdo

🎯 Requisitos

• 1+ ano de experiência com APIs e Postman
• Sólidas habilidades em SQL
• Experiência prévia com Zapier
• Fluência em inglês e português

🏖️ Benefícios

• Condições flexíveis e possibilidade de trabalho remoto
• Oportunidades de realocação
• Crescimento de carreira em uma empresa pequena e em desenvolvimento

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Partner Support Analyst – Rail

Account Manager

• Take responsibility for the support and growth of a portfolio of the world’s leading bus carriers
• Drive performance improvements of key carrier partnerships
• Cross-functional project management of new initiatives
• Take a hands-on approach to solving problems and provide top notch service to partners
• Guide product development for the core product
• Conceptualize and implement operational processes and tooling
• Collaborate with all central functions and international teams
• Drive strategic projects across the organization

Partnerships Manager

• Take responsibility for the support and growth of a portfolio of the world’s leading bus carriers
• Drive performance improvements of key carrier partnerships
• Cross-functional project management of new initiatives
• Take a hands-on approach to solving problems; providing top notch service to our partners
• Guide product development for our core product
• Conceptualize and implement operational processes & tooling
• Collaborate with all central functions and international teams
• Drive strategic projects across the organization

Full-stack Engineer

• Deliver high-quality Ruby and Python code in a fast-paced, collaborative environment
• Integrate new carriers and build APIs for retailers
• Manage and orchestrate a large number of microservices
• Lead and actively participate in systems architecture initiatives
• Improve test coverage and quality of deliverables
• Improve and create internal tools and libraries
• Mentor and guide other team members
• Actively participate in scaling the engineering team
• Work with global partners and high-traffic producers (e.g., Booking.com, Google Maps)

Senior Software Engineer

• Deliver high-quality Ruby and Python code in a fast-paced, collaborative environment
• Integrate new carriers, build APIs for retailers, and extend core functionality
• Manage and orchestrate a large number of microservices
• Lead and actively participate in systems architecture initiatives
• Improve test coverage and overall quality of deliverables
• Improve and create internal tools and libraries
• Mentor and guide other team members
• Actively participate in scaling the engineering team and hiring efforts
• Work on high-load, high-availability systems used by millions of users daily

• Lead the go-to-market strategy for which carriers and retailers to partner with
• Own hunting and farming of accounts to acquire and onboard new carrier partners
• Grow and develop Distribusion’s network of bus, rail, and public transport operators across Brazil
• Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance
• Be proactive to secure new carriers on the platform
• Develop carrier portfolio and expand business across Brazil
• Support cross-selling of products and services to transport operators (White-Labels, BI tools, Mobile Booking Solutions)
• Build and maintain relationships with Carrier partners
• Leverage data analysis to understand partner performance and identify opportunities within global retail network
• Work closely with tech, product, retail, and finance teams to ensure smooth integration, ramp-up, and ongoing operations
• Report into the commercial team in Brazil and collaborate with global stakeholders

Business Development

• Lead the go-to-market strategy for carrier and retailer partnerships in Brazil
• Own hunting and farming of carrier accounts
• Grow and develop Distribusion’s network of bus, rail, and public transport operators across the region
• Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance
• Proactively acquire and onboard new carriers onto the platform
• Develop Carrier portfolio and expand business across Brazil
• Support cross-selling of products and services (White-Labels, BI tools, Mobile Booking Solutions)
• Build and maintain relationships with Carrier partners
• Leverage data analysis to understand partner performance and identify opportunities within global retail network
• Work closely with tech, product, retail, and finance teams to ensure smooth integration, ramp-up, and operations
• Report into the commercial team in Brazil and collaborate with global stakeholders

• Detecting and preventing fraudulent transactions across the platform
• Analyse transaction patterns, assess risk, implement fraud prevention strategies
• Collaborate closely with cross-functional teams to ensure secure and seamless user experience
• Define and create KPIs to track fraud rates and payment acceptance
• Lead the review process for payments using manual tools and large data exports
• Optimise fraud detection by adjusting fraud rules across PSPs and fraud analysis platforms
• Identify and recommend new data points to enhance fraud detection
• Collaborate with anti-fraud partners to improve service usage
• Conduct detailed manual fraud analysis through PSP interfaces and Excel
• Build and implement fraud-prevention processes from the ground up

Fraud Analyst

Backend Engineer

• Implement high-impact systems that can handle high volumes of data
• Reduce manual workload for teams by 30% within the first year through automation
• Maintain system uptime of at least 99.9%
• Solve technically challenging problems in high-load systems and uphold high software quality standards
• Cut down operational work through automation processes
• Join the Content team and collaborate with global partners and retailers
• Take ownership and responsibility from day one and contribute directly to company goals

Senior Python Software Engineer

• Implement high-impact systems handling high volumes of data
• Reduce manual workload for teams by 30% within the first year through automation
• Maintain a system uptime of at least 99.9%
• Work with high-load systems and uphold high software quality standards
• Cut down operational work through automation processes
• Join Content team and contribute to company goals by solving technically challenging problems

• Implement high-impact systems handling high volumes of data
• Reduce manual workload for teams by 30% within the first year through automation
• Maintain a system uptime of at least 99.9%
• Work with high-load systems and uphold high software quality standards
• Cut down operational work through automation processes
• Collaborate within the Content team and with other global teams and partners

• Deliver high-quality Ruby code for new carrier integrations.
• Manage and orchestrate a large number of microservices.
• Understand, plan, and execute maintenance of existing integrations.
• Lead and actively participate in efforts on systems architecture initiatives.
• Improve test coverage and quality of deliverables.
• Improve and create internal tools and libraries.
• Mentoring and guiding other team members.
• Actively participate in scaling the engineering team.

Senior Ruby Software Engineer

• Deliver high-quality Ruby code for new carrier integrations.
• Manage and orchestrate a large number of microservices.
• Understand, plan, and execute maintenance of existing integrations.
• Lead and actively participate in efforts on systems architecture initiatives.
• Improve test coverage and quality of deliverables.
• Improve and create internal tools and libraries.
• Mentoring and guiding other team members.
• Actively participate in scaling the engineering team.
• Work with global companies and integrate carriers in 70+ countries.