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Technical Customer Support Agent
Distribusion TechnologiesB2B and B2C Customer Support Agent for leading travel technology company. Handling inquiries, improving processes, and collaborating with global teams for seamless operations.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Handle incoming requests in English from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)
- Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
- Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.
Requirements
What you’ll need- Customer Service Experience: solid experience in Customer Service, ideally including technical support; familiarity with Live Chat and Phone support is a plus.
- Group Booking Coordination: hands-on experience managing group bookings, including coordinating, quoting, and organizing travel requests for retailers from initial inquiry through confirmation and post-booking changes.
- Technical Troubleshooting & Data Analysis: comfortable investigating technical issues by searching and interpreting logs, reading API request/response data, and writing SQL queries to independently answer partner questions and troubleshoot problems.
- Relationship Building & Communication: strong networking mindset with excellent collaboration and communication skills to build and maintain lasting partner relationships.
- Languages: fluent in English; German or Italian is considered a plus.
- Organization & Prioritization: highly organized and structured, with the ability to manage multiple initiatives, adapt to shifting priorities, and meet deadlines while maintaining attention to detail.
Benefits
Comp & perks- Flexible and remote working conditions
- Relocation opportunities
- Career growth in a small and developing company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceTechnical SupportGroup Booking CoordinationTechnical TroubleshootingData AnalysisAPISQL
Soft Skills
CollaborationCommunicationRelationship BuildingOrganizationPrioritization