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Customer Support Agent
Distribusion TechnologiesJoin Distribusion as a Customer Support Agent assisting partners and users in travel technology solutions. Handle inquiries in English and French while collaborating with various teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on partner relationship management, technical troubleshooting, and effective communication in both English and French. Proven ability to collaborate across teams and drive process improvements while managing multiple priorities.
Highest-signal resume keywords
Customer Service ExperienceTechnical Troubleshooting SkillsFluency in English and FrenchCollaboration and Relationship BuildingOrganization and Prioritization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingSQL Query WritingAPI Log Interpretation
Soft Skills
CollaborationCommunicationNetworking MindsetOrganizationPrioritization
Tools & Technologies
Live Chat SupportPhone Support
Industry Keywords
Partner Relationship ManagementProcess ImprovementsEfficiency Boost
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)
- Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
- Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.
Requirements
What you’ll need- Customer Service Experience: you have solid experience in Customer Service, ideally including partner relationship management.
- Familiarity with Live Chat and Phone Support is a plus.
- Technical Troubleshooting Skills: you are comfortable troubleshooting technical issues by searching and interpreting logs, reading API request and response logs to diagnose problems, and writing SQL queries to investigate data and independently answer partner questions.
- Collaboration & Relationship Building: you bring a strong networking mindset, with exceptional collaboration and communication skills that enable you to build and maintain lasting relationships with valued partners.
- Languages: you are fluent in both English and French.
- Organization & Prioritization: you are organized and structured, able to manage multiple initiatives with shifting priorities while consistently meeting deadlines without losing sight of important details.
Benefits
Comp & perks- Flexible and remote working conditions
- Relocation opportunities
- Career growth in a small and developing company