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Distribusion Technologies

Customer Support Agent, French Speaking

Distribusion Technologies

B2B and B2C Customer Support Agent for Distribusion's operations, assisting with inquiries in English and French. Collaborating with tech and product teams for partner support and process improvements.

Posted 7/16/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €35,000 - €40,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on partner relationship management, technical troubleshooting, and process improvement. Fluent in English and French, with exceptional organizational and communication skills to manage multiple initiatives effectively.

Highest-signal resume keywords
Customer Service ExperiencePartner Relationship ManagementTechnical TroubleshootingFluency In English And FrenchSQL Query Writing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingSQL Query WritingAPI Request And Response Interpretation
Soft Skills
CollaborationCommunicationOrganizational Skills
Tools & Technologies
Live Chat SupportPhone Support
Industry Keywords
Process ImprovementFeature EnhancementsNetworking Mindset

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues
  • Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication
  • Drive process improvements and advocate for feature enhancements to streamline operations

Requirements

What you’ll need
  • Solid experience in Customer Service, ideally including partner relationship management
  • Familiarity with Live Chat and Phone Support is a plus
  • Comfortable troubleshooting technical issues by searching and interpreting logs, reading API request and response logs, and writing SQL queries
  • Strong networking mindset, with exceptional collaboration and communication skills
  • Fluent in both English and French
  • Organized and structured, able to manage multiple initiatives with shifting priorities while meeting deadlines

Benefits

Comp & perks
  • Flexible and remote-friendly working options
  • Relocation opportunities
  • Plenty of room to grow