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Technical Customer Support Agent, all genders
Distribusion TechnologiesB2B and B2C Customer Support Agent at Distribusion Technologies helping partners and users with technical issues. Joining a fast-paced travel tech company managing inquiries via multiple support channels.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Handle incoming requests in English from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)
- Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
- Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.
Requirements
What you’ll need- Customer Service Experience: solid experience in Customer Service, ideally including technical support; familiarity with Live Chat and Phone support is a plus.
- Group Booking Coordination: hands-on experience managing group bookings, including coordinating, quoting, and organizing travel requests for retailers from initial inquiry through confirmation and post-booking changes.
- Technical Troubleshooting & Data Analysis: comfortable investigating technical issues by searching and interpreting logs, reading API request/response data, and writing SQL queries to independently answer partner questions and troubleshoot problems.
- Relationship Building & Communication: strong networking mindset with excellent collaboration and communication skills to build and maintain lasting partner relationships.
- Languages: fluent in English; German or Italian is considered a plus.
- Organization & Prioritization: highly organized and structured, with the ability to manage multiple initiatives, adapt to shifting priorities, and meet deadlines while maintaining attention to detail.
Benefits
Comp & perks- Flexible and remote working conditions
- Relocation opportunities
- Career growth in a small and developing company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceTechnical SupportGroup Booking CoordinationTechnical TroubleshootingData AnalysisAPISQL
Soft Skills
CollaborationCommunicationRelationship BuildingOrganizationPrioritizationAttention to Detail