Desjardins

Operations

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis and serve as resource person for the submission of solutions and action plans
• Roll out and maintain software and manual and automated processes
• Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its business solutions, tools and systems
• Support your unit’s continuous improvement

Office Technician – Operations

Analyst

• Ensure the validity and compliance of financing applications and their conditions by validating contracts and guarantees
• Analyze and authorize disbursements, ensuring compliance with applicable conditions arising from financing applications
• Follow up with members, clients and collaborators
• Collaborate closely with colleagues and partners involved in financing files
• Assist the manager in maintaining up-to-date documentation and in coaching and training employees

Post-Grant Analyst, Business

Manager

• Support the immediate supervisor by helping with work organization and operational planning for the unit
• Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic orientations
• Establish management and communication practices that support change management and employee engagement
• Define and ensure the implementation of activities related to the unit’s services to maximize targeted business results
• Promote Desjardins Group’s cooperative values
• Continuously improve the management of processes under your responsibility

Section Manager

Risk

• Advise data producers and users to ensure data can be exploited to its full potential with an eye to sound data governance, for the benefit of members and clients.
• Conduct complex data quality analyses that include profiling, identifying gaps and correcting data from multiple sources.
• Document the data flows and data transformation logic from capture to delivery.
• Develop and maintain data governance logs, tools and dashboards.
• Advise teams on how to apply data management processes and controls properly.
• Apply pragmatic data governance approaches that improve operational activities and implement continuous improvement processes for data quality management.
• Carry out projects related to the development of data governance.

Data Governance Analyst, Property and Casualty Insurance

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze, diagnose and address major issues and make recommendations to decision-making bodies
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations.

Senior Advisor, Operational Risks

Project Manager

• Help teams implement agile development methods
• Meet with practitioners to help them understand, introduce and apply agile principles
• Understand practitioner concerns, challenges and resistance and provide support as needed
• Develop and carry out activities to improve skills and agile processes
• Ensure best practices are followed
• Keep all agile teams focused on the overall project objective
• Coach professionals in your unit and other sectors
• Identify training needs and make recommendations
• Analyze clients’ initial environment, make recommendations and provide support when starting up or turning around agile projects
• Monitor the organization’s progress and suggest solutions tailored to its agile maturity level
• Consider clients’ current and future circumstances to identify opportunities for improvement
• Make sure agile practices, procedures, methods and tools are used efficiently
• Monitor the industry to understand and anticipate trends in your field and make recommendations to develop best practices

Senior Advisor, Project Management

Support Engineer

• Analyze client cases by cross-referencing several data points (auto policy, mobile app account, Ajusto portal) and assessing whether a correction is required.
• Document the analysis and support the Client Relations and Technical Support teams in resolving cases by sending a clear diagnosis and a recommended solution.
• Identify recurring issues from client cases and work with BI teams to assess the scope of a situation and identify potentially affected clients.
• Help write and update procedures to prevent future data errors and reduce the Ajusto program’s operational debt.
• Make sure responses to clients are consistent.
• Collaborate with several teams (Client Relations, Performance, Operations, Complaints) and help align practices and understanding of the Ajusto discount.
• Maintain and update the Ajusto exception procedures and ensure decisions are consistent, fair and in line with the spirit of the program.
• Support the Legal Department in preparing data related to client requests or complaints.
• Stay in tune with members and clients by reviewing their comments and staying informed about agent feedback.

Support Analyst, Ajusto Program

Architect

• Serve as an expert advisor on application solutions and operations architecture
• Advise business partners and stakeholders to help them orient, plan, develop, execute and monitor strategic initiatives under your responsibility
• Organize, manage and, as needed, deliver work to provide guidance on specific technical subjects requiring the consensus of multiple stakeholders
• Design IT solutions that meet business needs
• Develop and update policies, standards, architecture targets and supporting foundations to support your unit’s strategic projects and initiatives
• Identify and analyze potential IT solutions that meet the organization’s needs
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations

Senior Advisor, IT Architecture

Human Resources

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations.

Senior Advisor, Human Resources

Financial Planning and Analysis

• Help manage financial accounts in accordance with the organization’s objectives by producing reports; performing audits, inspections and financial simulations; analyzing risks, profits and losses
• Help plan and review budget processes
• Manage and control the organization’s accounting systems by gathering, processing and recording financial data
• Assist with product and service pricing and financial engineering, financial market transactions, and tax law analysis (including payroll)
• Lead development projects and strategic initiatives that are complex and innovative
• Serve as subject matter specialist for practitioners and decision-making bodies
• Advise clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support the unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Monitor the industry to understand and anticipate trends and make recommendations to develop best practices for the organization
• Represent the unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations.

Senior Advisor, General Finance and Accounting

Actuary

• Develop, adjust, and maintain pricing assumptions used to set premiums for group insurance
• Analyze portfolio profitability and the risk-return balance
• Develop and enhancing actuarial models and analytical tools
• Identify issues, business opportunities, and optimization levers
• Support strategic decision-making through rigorous, action-oriented analysis
• Act as a technical expert and strategic partner to multiple stakeholders
• Serve as an advisor to internal teams and decision-makers
• Influence strategic directions through analysis and market knowledge
• Contribute to the development of best practices and knowledge sharing within the team
• Work on strategic initiatives requiring a strong understanding of business and the Canadian market

Senior Advisor – Actuarial

Security Engineer

• Help develop and optimize security measures to align with corporate objectives
• Plan, implement and oversee best practices to strengthen security posture
• Identify and assess risks in the field
• Serve as integrator for projects, processes and initiatives
• Prepare recommendations, solutions and action plans based on the organization's objectives
• Help solve complex problems using analytical skills

Security Advisor

• Attend to members’ investment and financing needs while ensuring quality service
• Developing strategies and offering investment, financing and insurance products
• Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices in your field

Investment and Financing Advisor

• Advise clients to help them develop, implement and monitor initiatives
• Diagnose issues, challenges and needs to determine target outcomes
• Develop and help implement objectives, solutions and action plans
• Analyze data, conduct studies, make recommendations and write reports
• Help develop policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Monitor the industry to understand and anticipate trends in your field and make recommendations to develop best practices for the organization
• Serve as resource person to help internal and external clients solve complex problems.

Advisor, Investment Product Taxation

Attorney

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization
• Design, update, implement and monitor complex action plans, programs, solutions and tools requiring comprehensive knowledge of legal and regulatory compliance to balance business needs, requirements and best practices
• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Offer legal and regulatory compliance programs to internal employees to promote our culture of ethics and compliance
• Represent your unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations.